Can't get the order right multiple times missing something should of spent my money elsewhere only reason for one star for everything if u can't get the order right reflects the hole experience
Atmosphere: 1
Food: 1
Service: 1
Kathrine
Absolutely terrible service. I ordered one of the new chicken burritos with the avocado ranch, and was excited to eat it, but when I bit into it i almost chipped a tooth on these burnt, rock hard chicken strips that they put in my burrito. I work in the restaurant industry and have never seen this level of disrespect to a customer. That cook knew damn well the chicken was burnt, but they gave it to me anyway. It infuriates me to no end that this location still hasn't removed and or replaced the careless staff that work here. I hope that taco bell corporate sends an agent down to get this store in order. Do your job right or go work somewhere that isn't a restaurant. 10/10 DO NOT EAT HERE. The manager also hung up on me after i reiterated to her that it’s important she tells the chef that it's not okay to be doing that. She didn’t care just said come back for a free one tomorrow. It’s not about free food it’s about the principle. I get were ordering at night at 11 pm but the place closes at 3am. Not cool.
Atmosphere: 1
Food: 1
Service: 1
Ryan L
New kiosk system is terrible, its not easy to use and glitchy. Bring back people at a register. The process took nearly 5 mins to order my food and the system didnt print my recipt only forcing me to provide email or phone number. The staff forgot to give me my sauce and drink as well. Will not be going to taco bell again until this is fixxed.
Modernizing dose not mean removing an entire system. Terrible experiance.
Atmosphere: 3
Food: 3
Service: 3
Kimberly Winters
I do not like the fact you order at a Kiosk. Takes a lot longer then telling a human what you would like.
Atmosphere: 3
Food: 5
Service: 1
Queen Baby Peach
The quality of this T.B. has plummeted as time went by. On multiple occasions the food quality on the things we order has gone further and further down the drain. We ordered 2 cheese quesadillas with extra cheese/extra creamy jalapeno sauce, to only receive 2 folded tortillas with the thinnest layer of cheese. I am sick of going to this location for the employees to not follow simple directions, let alone read a screen for the orders to get them correct/made correctly. Paid close to $15 for two cheese quesadillas just to receive tortilla shells.
Atmosphere: 1
Food: 1
Service: 2
Bri J
We aren’t from here, so we stopped by. Everyone’s was nice besides this one girl. She was glaring at us the whole time. After we got our food my quesadilla wasn’t cut, so we asked her to cut it for us. She took it and when she was putting her gloves on, she answered her phone. She was holding her phone with her gloves and cutting my quesadilla. It was just so gross. She didn’t even say sorry for not cutting in the first place. Also continue to glare/stare us down, until we left.
Atmosphere: 1
Food: 3
Service: 1
Jeff Scroggins
the ordering was a miss for me. Ordering was on a screen only, no sign telling you where to order, and the menu was a little confusing. I had to sort through it to find items, wording what's included, etc. the burrito didn't have much on it was more like dough rolled up, I know everyone is cutting back on ingredients, but there's a stopping point. what ever happened to someone at the counter waiting saying hello, welcome to taco bell how may I help you.
Iris Meder
Not a fan to order from a kiosk....
Nate
Every single time I order food from here something is ALWAYS wrong. I asked for fire sauce and I get hot, one time I asked for nacho fries in my burrito and was straight up told by the girl taking my order they can't do that. Tonight I tried the loaded steak fries for the first time and youre telling me I paid $5 for this??? What on gods green earth?!? This is unacceptable.
No one there obviously can read an order. We ordered through door dash and nothing we ordered was correct. Sadly not the 1st time. But we figured maybe it will be better after waiting a month or so and try again..hoping they had upped their game..nope worse...worst Taco bell in Missouri.. St .Robert needs to just close its franchise or clean house with the lazy incompetent illiterate emplyees.
Courtney W
I haven’t had my food right in probably five or six visits at this poin. It has to be poor management standards. Check to make sure every single item is in your bag before driving away because they didn’t check when handing it to you. Sometimes 50% of it is correct. 80% of the order is typically put in.
Robert Helm
I called and the manager who answered my call said that they close at 3 am . Now I know I was pushing it close but I hit the drive thru at 253 am and they came out after sitting in drive thru and said they are closed. That wad at 255 am. I worked in food services most of my adult life and if a customer comes in 1 min before close you help them.piss poor manager. Will not ever go back there again.
elizabeth potvin
Drive thru. Received wrong item..didn't notice until after drive home, also no napkins.
Emma Ann
Ordered food to go from here no silverware no hot sauce and no napkins couldn’t eat the potatos I got cus I had no silverware I understand it’s fast food but damn. Do better
Best colon cleanse you can get for $10
Atmosphere: 1
Food: 1
Service: 1
Can't get the order right multiple times missing something should of spent my money elsewhere only reason for one star for everything if u can't get the order right reflects the hole experience
Atmosphere: 1
Food: 1
Service: 1
Absolutely terrible service. I ordered one of the new chicken burritos with the avocado ranch, and was excited to eat it, but when I bit into it i almost chipped a tooth on these burnt, rock hard chicken strips that they put in my burrito. I work in the restaurant industry and have never seen this level of disrespect to a customer. That cook knew damn well the chicken was burnt, but they gave it to me anyway. It infuriates me to no end that this location still hasn't removed and or replaced the careless staff that work here. I hope that taco bell corporate sends an agent down to get this store in order. Do your job right or go work somewhere that isn't a restaurant. 10/10 DO NOT EAT HERE.
The manager also hung up on me after i reiterated to her that it’s important she tells the chef that it's not okay to be doing that. She didn’t care just said come back for a free one tomorrow. It’s not about free food it’s about the principle.
I get were ordering at night at 11 pm but the place closes at 3am. Not cool.
Atmosphere: 1
Food: 1
Service: 1
New kiosk system is terrible, its not easy to use and glitchy. Bring back people at a register. The process took nearly 5 mins to order my food and the system didnt print my recipt only forcing me to provide email or phone number. The staff forgot to give me my sauce and drink as well. Will not be going to taco bell again until this is fixxed.
Modernizing dose not mean removing an entire system. Terrible experiance.
Atmosphere: 3
Food: 3
Service: 3
I do not like the fact you order at a Kiosk. Takes a lot longer then telling a human what you would like.
Atmosphere: 3
Food: 5
Service: 1
The quality of this T.B. has plummeted as time went by. On multiple occasions the food quality on the things we order has gone further and further down the drain. We ordered 2 cheese quesadillas with extra cheese/extra creamy jalapeno sauce, to only receive 2 folded tortillas with the thinnest layer of cheese. I am sick of going to this location for the employees to not follow simple directions, let alone read a screen for the orders to get them correct/made correctly. Paid close to $15 for two cheese quesadillas just to receive tortilla shells.
Atmosphere: 1
Food: 1
Service: 2
We aren’t from here, so we stopped by. Everyone’s was nice besides this one girl. She was glaring at us the whole time. After we got our food my quesadilla wasn’t cut, so we asked her to cut it for us. She took it and when she was putting her gloves on, she answered her phone. She was holding her phone with her gloves and cutting my quesadilla. It was just so gross. She didn’t even say sorry for not cutting in the first place. Also continue to glare/stare us down, until we left.
Atmosphere: 1
Food: 3
Service: 1
the ordering was a miss for me. Ordering was on a screen only, no sign telling you where to order, and the menu was a little confusing. I had to sort through it to find items, wording what's included, etc.
the burrito didn't have much on it was more like dough rolled up, I know everyone is cutting back on ingredients, but there's a stopping point. what ever happened to someone at the counter waiting saying hello, welcome to taco bell how may I help you.
Not a fan to order from a kiosk....
Every single time I order food from here something is ALWAYS wrong. I asked for fire sauce and I get hot, one time I asked for nacho fries in my burrito and was straight up told by the girl taking my order they can't do that. Tonight I tried the loaded steak fries for the first time and youre telling me I paid $5 for this??? What on gods green earth?!? This is unacceptable.
Restaurantji Recommends
No one there obviously can read an order. We ordered through door dash and nothing we ordered was correct.
Sadly not the 1st time. But we figured maybe it will be better after waiting a month or so and try again..hoping they had upped their game..nope worse...worst Taco bell in Missouri..
St .Robert needs to just close its franchise or clean house with the lazy incompetent illiterate emplyees.
I haven’t had my food right in probably five or six visits at this poin. It has to be poor management standards. Check to make sure every single item is in your bag before driving away because they didn’t check when handing it to you. Sometimes 50% of it is correct. 80% of the order is typically put in.
I called and the manager who answered my call said that they close at 3 am . Now I know I was pushing it close but I hit the drive thru at 253 am and they came out after sitting in drive thru and said they are closed. That wad at 255 am. I worked in food services most of my adult life and if a customer comes in 1 min before close you help them.piss poor manager. Will not ever go back there again.
Drive thru. Received wrong item..didn't notice until after drive home, also no napkins.
Ordered food to go from here no silverware no hot sauce and no napkins couldn’t eat the potatos I got cus I had no silverware I understand it’s fast food but damn. Do better
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