I am truly disappointed in the disgusting disrespectful behavior that I experienced today. I go to the Captain D’s in St. Ann, Missouri on my lunch break for 30 minutes, probably a little less for driving which took about five minutes. But little did I know it was going to be a total disaster. Drive- thru was clear, no line, so I ordered a two piece fish special, by the way, it was suggested to me… so I said sure that sounds good. I ordered a drink with it. I pulled forward to pay and the guy at the window was pretty snippy!! What I mean by that is he asked if I wanted condiments? I paused for a moment and he said Yes or No with a major attitude. Then he said pull to a parking space ahead and someone will bring it out when it’s ready. I’m sitting for another six minutes or so, then I get out and go in. Politely asked the young girl at the register if I could get another meal that was ready because I needed to get back to work. The guy who took order tells her umm no she can’t order anything else!!! I said excuse you, I would like to order something else that’s ready. He said no… going back and forth with me about not getting anything else. I then said I would like a refund, the response was no to that as well. He said you not getting a refund, I’m busy! He said I’m backed up and you can come back or wait. Finally, the girl at the register looking petrified, because he directed her not to answer me or talk to me and to leave the register and come to the back where he was. I then asked her if she knew the number for corporate office and she did answered no. I kind of felt bad for her, because she looked like she was afraid of him. He said have a good day see you later. So basically I left the restaurant, by the way that was empty, no one was in there. How could you be backed up? I received no lunch, no refund, no receipt. Also while initially waiting in my car, he had directed three other cars after me to park as well. The problem is, I was so angry, but I kept my cool and left. But I’m definitely going to be addressing this issue with corporate office. There were so many other places around to eat, and I chose Captain D’s, what a mistake. So please be aware of this location. St. Charles Rock Road in St. Ann, Missouri. I believe the address is 10255, it’s the only one on that road. I will never step foot in there again. Captain D’s do better hiring people that aren’t people friendly. FOLLOW UP TO THIS DISASTER. Corporate office never contacted me to address any part of this issue nor did I get my refund. I reached out at least 10 plus times. If you live in Missouri, St. Ann location. Save your money.
Atmosphere: 1
Service: 1
Deidre Douglas
Salmon on a spoon of rice, extra salmon no rice🙁
Atmosphere: 4
Food: 3
Service: 4
Earl Cagle
They are permanently closed.
Atmosphere: 1
Food: 1
Service: 1
Reneice Perkins
Was here a few weeks ago and the quality of the food has declined tremendously. I had to order at the window because the speaker was broken. Made the wait very long, especially having to pull up and wait an additional 10 minutes or so after waiting to order. Today. We waited for several minutes to order because the speaker wasn’t very loud. We were met at the window by a semi rude employee who told us we couldn’t have extra tarter sauce because they only have a limited amount because they don’t get the truck till next week, as if I care. We even offered to pay for it. I clarified and asked again, and was told I could only give what she could give us which was whatever she wanted to give us vs what I asked for. Stupid. Needless to say we left and more than likely won’t return. It’s always something. The employees didn’t seem like they wanted to cook anything anyway from the responses she got from yelling the order to her coworkers and the shaking of her head. You don’t have to beg me to not spend my money, say less.
Atmosphere: 1
Food: 2
Service: 1
Corey Cozart
Not sure what they did to the recipe but that was by far the worst food I ever had from them. I will not be returning. The portions are small, the prices are higher and the food no longer tastes good.
Atmosphere: 2
Food: 1
Service: 3
Christine Johnson
Very slow service. Very long wait. Wrong condiments provided. Common for this location.
Atmosphere: 1
Food: 3
Service: 1
Schaela Fleming
Fish taste like it had been fried 5 hours ago. This was a bummer because my last visit was perfect which made me want more.
Atmosphere: 5
Food: 2
Service: 5
Arlene Willis
I only get to visit this place when we take mom to her doctor's appointments and must say it never disappoints...Everything was great on today!!! Thanks❤️
Atmosphere: 5
Food: 5
Service: 5
niyah davis
Wish I could give 0 stars honestly, hair baked into my fish and they wouldn’t answer the phone when trying to make a complaint. I will NEVER eat here again!
Please just go to the Page Ave location. This one is always out of something, or the speaker box doesn't work or you always have to pull into a parking spot and wait 20 minutes for food. Then the workers have bad attitudes.
Atmosphere: 1
Service: 1
C Jay
Placed an online order because I needed to get back to work for a meeting. Order said it would be ready at 11:50, I got to the restaurant at 11:51 waited in line for 5 minutes. When I get to the counter it wasn’t ready and they said they were just going to start it. Needless to say I won’t be back due to this as well as the place was nasty. The floor was dirty and sticky and the workers were just throwing the orders up into the window. Got my food at 12:01pm, looks under seasoned bit ok, but I definitely won’t be back. The young lady at the desk was pretty nice, so I will give them that. Edit: Gave a few stars for the food. My grilled fish was actually cooked well and the rest was good. Gave two more stars.
Atmosphere: 1
Food: 4
Service: 3
Glen Guenther
We got this food here because the St Charles Captain D's was closed again. The food was fine here, but I placed the order before I left St Charles & I still had to wait a while for it. The food was only warm when we ate it, but I blame that on the St Charles location being closed again.
Atmosphere: 4
Food: 5
Service: 4
Jord Woodard
So proud to put under new management on their sign so I have them another try after years. Went there and they told me they had no seafood… no seafood at captain ds. Left and came back two weeks later Speakers broken and they won’t answer the phone or take your order past 8pm.
Steven Davis
Walked in and immediately felt like I couldn't get food because the cashier throwing a tantrum more customers walking in. Do better
Delicious
Food: 5
Service: 5
I am truly disappointed in the disgusting disrespectful behavior that I experienced today. I go to the Captain D’s in St. Ann, Missouri on my lunch break for 30 minutes, probably a little less for driving which took about five minutes. But little did I know it was going to be a total disaster. Drive- thru was clear, no line, so I ordered a two piece fish special, by the way, it was suggested to me… so I said sure that sounds good. I ordered a drink with it. I pulled forward to pay and the guy at the window was pretty snippy!! What I mean by that is he asked if I wanted condiments? I paused for a moment and he said Yes or No with a major attitude. Then he said pull to a parking space ahead and someone will bring it out when it’s ready. I’m sitting for another six minutes or so, then I get out and go in. Politely asked the young girl at the register if I could get another meal that was ready because I needed to get back to work. The guy who took order tells her umm no she can’t order anything else!!! I said excuse you, I would like to order something else that’s ready. He said no… going back and forth with me about not getting anything else. I then said I would like a refund, the response was no to that as well. He said you not getting a refund, I’m busy! He said I’m backed up and you can come back or wait. Finally, the girl at the register looking petrified, because he directed her not to answer me or talk to me and to leave the register and come to the back where he was. I then asked her if she knew the number for corporate office and she did answered no. I kind of felt bad for her, because she looked like she was afraid of him. He said have a good day see you later. So basically I left the restaurant, by the way that was empty, no one was in there. How could you be backed up? I received no lunch, no refund, no receipt. Also while initially waiting in my car, he had directed three other cars after me to park as well. The problem is, I was so angry, but I kept my cool and left. But I’m definitely going to be addressing this issue with corporate office. There were so many other places around to eat, and I chose Captain D’s, what a mistake. So please be aware of this location.
St. Charles Rock Road in St. Ann, Missouri. I believe the address is 10255, it’s the only one on that road. I will never step foot in there again. Captain D’s do better hiring people that aren’t people friendly. FOLLOW UP TO THIS DISASTER. Corporate office never contacted me to address any part of this issue nor did I get my refund. I reached out at least 10 plus times. If you live in Missouri, St. Ann location. Save your money.
Atmosphere: 1
Service: 1
Salmon on a spoon of rice, extra salmon no rice🙁
Atmosphere: 4
Food: 3
Service: 4
They are permanently closed.
Atmosphere: 1
Food: 1
Service: 1
Was here a few weeks ago and the quality of the food has declined tremendously. I had to order at the window because the speaker was broken. Made the wait very long, especially having to pull up and wait an additional 10 minutes or so after waiting to order. Today. We waited for several minutes to order because the speaker wasn’t very loud. We were met at the window by a semi rude employee who told us we couldn’t have extra tarter sauce because they only have a limited amount because they don’t get the truck till next week, as if I care. We even offered to pay for it. I clarified and asked again, and was told I could only give what she could give us which was whatever she wanted to give us vs what I asked for. Stupid. Needless to say we left and more than likely won’t return. It’s always something. The employees didn’t seem like they wanted to cook anything anyway from the responses she got from yelling the order to her coworkers and the shaking of her head. You don’t have to beg me to not spend my money, say less.
Atmosphere: 1
Food: 2
Service: 1
Not sure what they did to the recipe but that was by far the worst food I ever had from them. I will not be returning. The portions are small, the prices are higher and the food no longer tastes good.
Atmosphere: 2
Food: 1
Service: 3
Very slow service. Very long wait. Wrong condiments provided. Common for this location.
Atmosphere: 1
Food: 3
Service: 1
Fish taste like it had been fried 5 hours ago. This was a bummer because my last visit was perfect which made me want more.
Atmosphere: 5
Food: 2
Service: 5
I only get to visit this place when we take mom to her doctor's appointments and must say it never disappoints...Everything was great on today!!! Thanks❤️
Atmosphere: 5
Food: 5
Service: 5
Wish I could give 0 stars honestly, hair baked into my fish and they wouldn’t answer the phone when trying to make a complaint. I will NEVER eat here again!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Please just go to the Page Ave location. This one is always out of something, or the speaker box doesn't work or you always have to pull into a parking spot and wait 20 minutes for food. Then the workers have bad attitudes.
Atmosphere: 1
Service: 1
Placed an online order because I needed to get back to work for a meeting. Order said it would be ready at 11:50, I got to the restaurant at 11:51 waited in line for 5 minutes. When I get to the counter it wasn’t ready and they said they were just going to start it. Needless to say I won’t be back due to this as well as the place was nasty. The floor was dirty and sticky and the workers were just throwing the orders up into the window. Got my food at 12:01pm, looks under seasoned bit ok, but I definitely won’t be back. The young lady at the desk was pretty nice, so I will give them that. Edit: Gave a few stars for the food. My grilled fish was actually cooked well and the rest was good. Gave two more stars.
Atmosphere: 1
Food: 4
Service: 3
We got this food here because the St Charles Captain D's was closed again. The food was fine here, but I placed the order before I left St Charles & I still had to wait a while for it. The food was only warm when we ate it, but I blame that on the St Charles location being closed again.
Atmosphere: 4
Food: 5
Service: 4
So proud to put under new management on their sign so I have them another try after years. Went there and they told me they had no seafood… no seafood at captain ds.
Left and came back two weeks later Speakers broken and they won’t answer the phone or take your order past 8pm.
Walked in and immediately felt like I couldn't get food because the cashier throwing a tantrum more customers walking in. Do better
Loading...