THE ABSOLUTE WORST STARBUCKS I’VE EVER ENCOUNTERED IN MY LIFE.,,, TWICE, THEY’VE GIVEN ME THE WRONG ITEM. THIS TIME THEY DIDN’T SEND MY FOOD AT ALL.
K Ward
coffee tasted like water must’ve have use wrong brand or barista was new and inexperienced
Atmosphere: 1
Service: 1
Samantha Shade
never have a bad experience here. really great service!!
Atmosphere: 5
Food: 5
Service: 5
Laretha Jackson
Pretty disappointed and upset. I am a frequent visitor to this location and received my drink this morning in a stained cup (no biggie). However, I am under the impression now that the cup may have been reused because my lid came off and my hot drink spilled on me. Called the store and just requested that they taken precautions and check the lids and the young lady didn’t apologize or seem concerned. Now I have to clean my car due the mess and deal with irritated skin.
Atmosphere: 1
Food: 1
Service: 1
Scott Trotter
Super clean! Jess was busy cleaning. All the ladies here were in a wonderful mood...really set the scene for a nice visit for all.
Atmosphere: 5
Food: 5
Service: 5
Sammi Curr
Honestly, this was my worst Starbucks customer service experience in so long. I can't even remember. It was later in the afternoon. And there was literally three of them just standing in the restaurant behind the counter. Not making any coffee not helping any customers. One of them turned to us and said we'll be right with you. 5 minutes later another one comes out of the back room and she finally rings up our order. Then to make matters worse she got my order right but my friends order completely raw. This place really needs some management. Especially in the afternoon
Atmosphere: 3
Food: 3
Service: 1
N A
$100 Starbucks visit……
I went through the drive thru- ordered a tea latte and pup cup. The girl working the drive thru window took my debit card inside with her. I realized she still had it so I parked and went inside. She gave it back to me. Several days later, there were unauthorized charges, starting with loading a Starbucks card (you know, to try it out). She then proceeded to steal money two more times, and attempted a third. Luckily by that time I caught on and the bank canceled my card. I went inside the Starbucks to speak with a manager at this point. She looked at me and she did not speak much or really give me anything but a receipt copy. She did not reassure me that the issue would be taken care of or even investigated. As far as I’m concerned, Starbucks owes me some money. I’ve not been back since. This was a month or two ago. I was never followed up with. I opened a corporate complaint case with no updates. Unfortunately I won’t be able to go back to Starbucks, even for a pup cup. For all I know, that girl is still working there and could take a photo of my new debit card. Starbucks why have you gone so far down hill! If the girl is still working there, she can be identified by her frequenting wingstop and IMOs on natural bridge road and Riverview.
Atmosphere: 1
Food: 1
Service: 1
Bridget Wesley
They don’t try to accommodate customers at all. An item of theirs did not show up on DoorDash and I asked them if I could get a different item and put in the notes for the item I was wanting was told no it’s a DoorDash issue and it would be a different price. Then asked if I get something that was the same price to then try to get the item I was needing and was told no they can’t do that. Yall customer service is horrible and I’m gonna take it a step further.
Service: 1
Nathan P
Good coffee and solid vibes, would recommend as a solid Starbucks to go to!
Mr. Pig (featured in the photo) was very disappointed after our visit. He was able to be brave at the big bad vets office and all his shots(Rock Road Animal Hospital, they are pawesome) with the promise of a Pup Cup from Starbucks. I asked for one at the drive thru along with my order and he lost his little doggy mind with excitement. The coveted Pup Cup was within mere licking distance! We pulled up and the lady in the drive thru hands me my coffee.... and nothing for Mr. Pig. He demanded that I turn around and let him talk to the manager about this grievous oversight however we settled on just writing this review. I hope Starbucks has not gotten rid of the Pup Cup, too many sweet babies out there are needing a pick me up after the vet....
Atmosphere: 5
Food: 5
Service: 5
G Evans (GDEEee)
Mozzarella and tomato foccacia...yeah, and PESTO which is not prominent on the front of the packet!!! I HATE pesto 🤮
Atmosphere: 4
Food: 3
Service: 5
Eyyup Sancak
I went to get coffee today. One of the employees must have had a bad day. He acted very nervous. I couldn't speak out because I was scared.
Sher
They always make my drinks in a timely manner and it's always on point I've never eaten there though
THE ABSOLUTE WORST STARBUCKS I’VE EVER ENCOUNTERED IN MY LIFE.,,, TWICE, THEY’VE GIVEN ME THE WRONG ITEM. THIS TIME THEY DIDN’T SEND MY FOOD AT ALL.
coffee tasted like water must’ve have use wrong brand or barista was new and inexperienced
Atmosphere: 1
Service: 1
never have a bad experience here. really great service!!
Atmosphere: 5
Food: 5
Service: 5
Pretty disappointed and upset. I am a frequent visitor to this location and received my drink this morning in a stained cup (no biggie). However, I am under the impression now that the cup may have been reused because my lid came off and my hot drink spilled on me.
Called the store and just requested that they taken precautions and check the lids and the young lady didn’t apologize or seem concerned. Now I have to clean my car due the mess and deal with irritated skin.
Atmosphere: 1
Food: 1
Service: 1
Super clean! Jess was busy cleaning. All the ladies here were in a wonderful mood...really set the scene for a nice visit for all.
Atmosphere: 5
Food: 5
Service: 5
Honestly, this was my worst Starbucks customer service experience in so long. I can't even remember. It was later in the afternoon. And there was literally three of them just standing in the restaurant behind the counter. Not making any coffee not helping any customers. One of them turned to us and said we'll be right with you. 5 minutes later another one comes out of the back room and she finally rings up our order. Then to make matters worse she got my order right but my friends order completely raw. This place really needs some management. Especially in the afternoon
Atmosphere: 3
Food: 3
Service: 1
$100 Starbucks visit……
I went through the drive thru- ordered a tea latte and pup cup. The girl working the drive thru window took my debit card inside with her. I realized she still had it so I parked and went inside. She gave it back to me. Several days later, there were unauthorized charges, starting with loading a Starbucks card (you know, to try it out). She then proceeded to steal money two more times, and attempted a third. Luckily by that time I caught on and the bank canceled my card. I went inside the Starbucks to speak with a manager at this point. She looked at me and she did not speak much or really give me anything but a receipt copy. She did not reassure me that the issue would be taken care of or even investigated. As far as I’m concerned, Starbucks owes me some money. I’ve not been back since. This was a month or two ago. I was never followed up with. I opened a corporate complaint case with no updates. Unfortunately I won’t be able to go back to Starbucks, even for a pup cup. For all I know, that girl is still working there and could take a photo of my new debit card. Starbucks why have you gone so far down hill! If the girl is still working there, she can be identified by her frequenting wingstop and IMOs on natural bridge road and Riverview.
Atmosphere: 1
Food: 1
Service: 1
They don’t try to accommodate customers at all. An item of theirs did not show up on DoorDash and I asked them if I could get a different item and put in the notes for the item I was wanting was told no it’s a DoorDash issue and it would be a different price. Then asked if I get something that was the same price to then try to get the item I was needing and was told no they can’t do that. Yall customer service is horrible and I’m gonna take it a step further.
Service: 1
Good coffee and solid vibes, would recommend as a solid Starbucks to go to!
Atmosphere: 5
Food: 5
Service: 5
Always good food
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Mr. Pig (featured in the photo) was very disappointed after our visit. He was able to be brave at the big bad vets office and all his shots(Rock Road Animal Hospital, they are pawesome) with the promise of a Pup Cup from Starbucks. I asked for one at the drive thru along with my order and he lost his little doggy mind with excitement. The coveted Pup Cup was within mere licking distance! We pulled up and the lady in the drive thru hands me my coffee.... and nothing for Mr. Pig. He demanded that I turn around and let him talk to the manager about this grievous oversight however we settled on just writing this review. I hope Starbucks has not gotten rid of the Pup Cup, too many sweet babies out there are needing a pick me up after the vet....
Atmosphere: 5
Food: 5
Service: 5
Mozzarella and tomato foccacia...yeah, and PESTO which is not prominent on the front of the packet!!!
I HATE pesto 🤮
Atmosphere: 4
Food: 3
Service: 5
I went to get coffee today. One of the employees must have had a bad day. He acted very nervous. I couldn't speak out because I was scared.
They always make my drinks in a timely manner and it's always on point I've never eaten there though
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blackberry Sage Lemonade Refresher
Always a pleasant experience
Dietary restrictions: I don’t drink cow’s milk so I always substitute for almond or oat milk
Atmosphere: 5
Food: 5
Service: 5
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