Tell corporate not to stick their heads in culture wars.
Kim Fuhrman
I miss waitresses coming to the tables. I can’t see older people going and using the kiosks. My food was nothing like it always has been. I normally drive thru the Edwardsville IL location and the Frisco melt there is amazing. Love their cherry coke too. Don’t mean to be so negative just being honest.
Atmosphere: 2
Food: 1
Service: 3
Jackie
I am a vegetarian I was sad to find out that they changed their vegetable oil 2 Tallow beef tallow I will not be eating them again
Cari Mooney
No people, just.kiosks
ronald johnson
Used the drive up the building needs some work the server, cashier was very nice .
Steven Potts
I thought they brought this place back to life. I was wrong.
Food: 4
Service: 3
Ben Hackney
Food is always good!
Troy Craig
Would love to leave zero stars but there is no option. We drove miles out of a way to get here on the way home from a weeklong event and had to drive the parking lot twice before you found a spot. Went inside and there were zero people working at the front counter, and you had to try to order through a kiosk. Like corporate dictatorship, they are pushing you to use your credit card bad and shunned on cash purchase. Tried for several minutes to use the kiosk unsuccessfully. No person anywhere around to advise with help. The couple beside us finally got to the completion of their order on the Kiosk and I heard the lady say 32 minutes to wait for two hamburgers, we are leaving!! My buddy and I jumped in the car and left the parking lot as quick as possible and will never return to this location......ever.
Jason Smith
Mix up due to online ordering thru app( FROZEN
Clint
Nothing is more frustrating than driving 10 minutes out of your way; passing many places that were open ; bcuz you want Steak and Shake! So you get there 40 minutes before they close; you see people inline , you wait your turn patiently. And then even though it's still only 11:30 they tell you it's closed, and you asked why I thought I closed it midnight and you say it's closed and it's the only response you get
Served me old fries. Then redropped old fries and served them to me!! Do not go to this location! Terrible
Donald Gross
Nice staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger and Fries Hotdog Combo
Del Bla
I order to takeout my burgers were not fixed with all the topping I ordered I had no tomatoes, lettuce ketchup no mustard just plain hamburgers with onions and pickles wrose hamburgers and fries I had they don't read your order are give good service the young lady was eating while preparing food and address me as baby and honey while addressing my complaint BTW is very inappropriate worse experience never eating there again st Ann steaknshake or(stanknshake)as my grandchildren call it. I do not recommend eating here I used to love eating there until today.
Atmosphere: 3
Food: 1
Service: 1
Jordan Felio
I usually have a good experience here, but I would recommend ordering when you get there and not online. Their online ordering system isn't very streamlined and they don't seem to know when you get there to pick up your food, so I waited 20 minutes to get cold food. There are no pickup instructions when ordering online either so I don't know if I could have gone through the drive thru and maybe that would have been better.
Atmosphere: 4
Food: 4
Service: 4
Matthew Shea
Restaurant didn't smell good. Food was disgusting. I threw it in the trash after a few bites. Felt sick after.
Tell corporate not to stick their heads in culture wars.
I miss waitresses coming to the tables. I can’t see older people going and using the kiosks. My food was nothing like it always has been. I normally drive thru the Edwardsville IL location and the Frisco melt there is amazing. Love their cherry coke too. Don’t mean to be so negative just being honest.
Atmosphere: 2
Food: 1
Service: 3
I am a vegetarian I was sad to find out that they changed their vegetable oil 2 Tallow beef tallow I will not be eating them again
No people, just.kiosks
Used the drive up the building needs some work the server, cashier was very nice .
I thought they brought this place back to life. I was wrong.
Food: 4
Service: 3
Food is always good!
Would love to leave zero stars but there is no option. We drove miles out of a way to get here on the way home from a weeklong event and had to drive the parking lot twice before you found a spot. Went inside and there were zero people working at the front counter, and you had to try to order through a kiosk. Like corporate dictatorship, they are pushing you to use your credit card bad and shunned on cash purchase. Tried for several minutes to use the kiosk unsuccessfully. No person anywhere around to advise with help. The couple beside us finally got to the completion of their order on the Kiosk and I heard the lady say 32 minutes to wait for two hamburgers, we are leaving!!
My buddy and I jumped in the car and left the parking lot as quick as possible and will never return to this location......ever.
Mix up due to online ordering thru app( FROZEN
Nothing is more frustrating than driving 10 minutes out of your way; passing many places that were open ; bcuz you want Steak and Shake! So you get there 40 minutes before they close; you see people inline , you wait your turn patiently. And then even though it's still only 11:30 they tell you it's closed, and you asked why I thought I closed it midnight and you say it's closed and it's the only response you get
Restaurantji Recommends
Served me old fries. Then redropped old fries and served them to me!! Do not go to this location! Terrible
Nice staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger and Fries Hotdog Combo
I order to takeout my burgers were not fixed with all the topping I ordered I had no tomatoes, lettuce ketchup no mustard just plain hamburgers with onions and pickles wrose hamburgers and fries I had they don't read your order are give good service the young lady was eating while preparing food and address me as baby and honey while addressing my complaint BTW is very inappropriate worse experience never eating there again st Ann steaknshake or(stanknshake)as my grandchildren call it. I do not recommend eating here I used to love eating there until today.
Atmosphere: 3
Food: 1
Service: 1
I usually have a good experience here, but I would recommend ordering when you get there and not online. Their online ordering system isn't very streamlined and they don't seem to know when you get there to pick up your food, so I waited 20 minutes to get cold food. There are no pickup instructions when ordering online either so I don't know if I could have gone through the drive thru and maybe that would have been better.
Atmosphere: 4
Food: 4
Service: 4
Restaurant didn't smell good. Food was disgusting. I threw it in the trash after a few bites. Felt sick after.
Atmosphere: 1
Food: 1
Service: 1
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