Watching workers hair is hanging down and they are touching their hair. Not wearing gloves , I guess because she “wasn’t touching food, but she was touching the inside of the bags. As a manager get your hands in there and help your workers get caught up. Ordered online and still had to wait over 30 minutes for our meal. I have never had such slow service at a Chipotle. Will not go to this location again!!!!
Atmosphere: 1
Food: 3
Service: 1
Ashley Haselhorst
We pulled long hair out of my daughter's bowl and they forgot the chicken. Yuuuck!
Atmosphere: 1
Food: 1
Service: 1
Common Citizen
Went tonight- pleasantly surprised! Food was fresh, service was friendly and fast, place was clean.
Charlie Ehnes
I had a young man by the name of chase dill at the register and I must say he was so kind to me and I hope you let him know his hard work dosent go unnoticed
Service: 5
Joshua Clark
This place has horrible sanitization and they gave me sour cream when I asked for none. Chase dill intervened and made sure my order was correct. he was a great worker
Atmosphere: 1
Food: 1
Service: 1
Jeff pierson
Never coming back to this chipotle I love chipotle but this one has got to be the worst and it’s in St Charles. They’re always out of something in the last time make that five times they’ve been out of something but this last time they were out of several things And it was only 630 at night pathetic
Atmosphere: 1
Food: 1
Service: 1
Julia Hampton
Yum! We were there when it opened and good thing we were cause 5 mins later the rush started.
Atmosphere: 5
Food: 5
Service: 5
Anthony Woytus
Came in at 10:15. Out of steak and chicken. Employees were complaining and cursing where everyone could here it. Not professional at all.
Atmosphere: 1
Food: 1
Service: 1
Shishir Jai
Always out of something. You will be lucky if you get everything you want. If I had to adjust, I would just eat at home 🤣. Lesson learnt.
Atmosphere: 3
Food: 4
Service: 3
Dee Brown
Just left this location and the white lady manager who makes the food is horrible. Very rude smh won't get my money ever again.
Let me start by saying: if you’ve ever rolled up to Chipotle with a hangover, you know the stakes are high. I ordered a pick-up through the drive-thru because I was in no condition to make adult decisions in public. When I got there, I was paralyzed by the drink options — every flavor was mocking me — until Julia stepped in like an angel sent from the heavens and said, “Try the organic mandarin agua fresca.”
When I tell you that drink tasted like liquid gold… I mean it cured part of my soul. Julia didn’t just recommend a drink; she prescribed the perfect hangover remedy.
Now, not everything was sunshine at first — my rice was, respectfully, giving “oatmeal.” But when I came back, the staff couldn’t have been nicer. They remade my bowl with fresh ingredients, smiles, and zero judgment for my fragile state.
When I got home and opened that new bowl, I’m convinced divine intervention took place. Spoiler alert: turns out it was Tamara, the manager, who made it — with love, care, and what tasted like extra chicken (which I’m counting as a blessing). If you ever find yourself mildly suffering but in need of comfort food and exceptional humans, this Chipotle is the place.
Atmosphere: 5
Food: 5
Service: 5
Chad Borders-Wing
Had an issue with my order and they remade it correctly on the next visit. Highly recommend
Food: 5
Abdullahi Osman
Young girl is talking to one another wasting time, the food is full of salty. The meat is kinda hard and not cooked too well I give this to one.
Atmosphere: 1
Food: 1
Service: 1
alyssa laburay
myself and everyone else has been waiting to get their food for over an hour,unacceptable
Atmosphere: 1
Food: 1
Service: 1
Justin Jones
This location is beyond slow. People waiting 30 plus minutes for their order and the crew is moving like they only have 1 customer. No care at all. I shouldn't have to wait this long for an online order. Absolutely ridiculous.
Watching workers hair is hanging down and they are touching their hair. Not wearing gloves , I guess because she “wasn’t touching food, but she was touching the inside of the bags. As a manager get your hands in there and help your workers get caught up.
Ordered online and still had to wait over 30 minutes for our meal.
I have never had such slow service at a Chipotle. Will not go to this location again!!!!
Atmosphere: 1
Food: 3
Service: 1
We pulled long hair out of my daughter's bowl and they forgot the chicken. Yuuuck!
Atmosphere: 1
Food: 1
Service: 1
Went tonight- pleasantly surprised! Food was fresh, service was friendly and fast, place was clean.
I had a young man by the name of chase dill at the register and I must say he was so kind to me and I hope you let him know his hard work dosent go unnoticed
Service: 5
This place has horrible sanitization and they gave me sour cream when I asked for none. Chase dill intervened and made sure my order was correct. he was a great worker
Atmosphere: 1
Food: 1
Service: 1
Never coming back to this chipotle I love chipotle but this one has got to be the worst and it’s in St Charles. They’re always out of something in the last time make that five times they’ve been out of something but this last time they were out of several things And it was only 630 at night pathetic
Atmosphere: 1
Food: 1
Service: 1
Yum! We were there when it opened and good thing we were cause 5 mins later the rush started.
Atmosphere: 5
Food: 5
Service: 5
Came in at 10:15. Out of steak and chicken. Employees were complaining and cursing where everyone could here it. Not professional at all.
Atmosphere: 1
Food: 1
Service: 1
Always out of something. You will be lucky if you get everything you want. If I had to adjust, I would just eat at home 🤣. Lesson learnt.
Atmosphere: 3
Food: 4
Service: 3
Just left this location and the white lady manager who makes the food is horrible. Very rude smh won't get my money ever again.
Restaurantji Recommends
Let me start by saying: if you’ve ever rolled up to Chipotle with a hangover, you know the stakes are high. I ordered a pick-up through the drive-thru because I was in no condition to make adult decisions in public. When I got there, I was paralyzed by the drink options — every flavor was mocking me — until Julia stepped in like an angel sent from the heavens and said, “Try the organic mandarin agua fresca.”
When I tell you that drink tasted like liquid gold… I mean it cured part of my soul. Julia didn’t just recommend a drink; she prescribed the perfect hangover remedy.
Now, not everything was sunshine at first — my rice was, respectfully, giving “oatmeal.” But when I came back, the staff couldn’t have been nicer. They remade my bowl with fresh ingredients, smiles, and zero judgment for my fragile state.
When I got home and opened that new bowl, I’m convinced divine intervention took place. Spoiler alert: turns out it was Tamara, the manager, who made it — with love, care, and what tasted like extra chicken (which I’m counting as a blessing).
If you ever find yourself mildly suffering but in need of comfort food and exceptional humans, this Chipotle is the place.
Atmosphere: 5
Food: 5
Service: 5
Had an issue with my order and they remade it correctly on the next visit. Highly recommend
Food: 5
Young girl is talking to one another wasting time, the food is full of salty. The meat is kinda hard and not cooked too well I give this to one.
Atmosphere: 1
Food: 1
Service: 1
myself and everyone else has been waiting to get their food for over an hour,unacceptable
Atmosphere: 1
Food: 1
Service: 1
This location is beyond slow. People waiting 30 plus minutes for their order and the crew is moving like they only have 1 customer. No care at all. I shouldn't have to wait this long for an online order. Absolutely ridiculous.
Atmosphere: 1
Food: 1
Service: 1
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