Jersey Mike's Subs
2012 Zumbehl Rd, St Charles
(636) 352-4997
Recent Reviews
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Friendly, very slow. 5 staff members there, only 3 working. Very inefficient. A little light on the roast beef, sandwich before mine received twice as much meat.
Atmosphere: 4
Food: 3
Service: 2
Recommended dishes: Sandwich
We live very close to this location so we have ordered quite a few times. The food is normally pretty good but the service is so inconsistent. Tonight I ordered pick up and when I got there the pick up shelf was empty and there was one other person waiting. Someone came in after me and asked if I was waiting for pick up which I said I was and he asked if they would put it on the pick up shelf and I said I assume so since the app says to go to the pick up shelf. After sitting there waiting for 15 mins he finally goes and asks and turns out all the pick up bags are on the counter behind the pick up shelf. It’s fine if they don’t want to use the pickup shelf but can you put a sign up stating to ask for your order? At least 2 different employees looked over at the 3 of us clearly standing around waiting an never asked our names or if we had an order.
Atmosphere: 2
Food: 5
Service: 2
Ordered uber eats from here and I'm missing an entire sub and both cookies. $30 for half of one sub. I appreciate it 👍
Atmosphere: 1
Food: 2
Service: 1
Great, can't go wrong.
Food: 5
Service: 5
Recommended dishes: Sandwich, Italian Sub
I typically love this location, but had a pretty frustrating experience today. My coworker and I each placed an online pickup order, but when I arrived, there was a sign on the door that they were closed due to inclement weather. There's less than an inch of snowfall, but that's fine, I respect businesses that prioritize their employee's safety. But don't you think the person that made the decision to close and posted a sign on the door, could have thought to turn off online orders, so that people don't go out in this weather only to find out that the trip was in vain? I'm assuming that they will refund my credit card, but surely I'm not the only loyal customer that was impacted.
Atmosphere: 3
Food: 5
Service: 3
Always good and fresh. Staff is friendly.
Cheese steak and cold Italian favs.
Extremely disappointed with the food and service. use to be my favorite place… Lady told me she won’t substitute bacon for ham not even because of price discrepancy (which would be understandable IF ham would cost more than bacon BUT bacon alone cost as much as doubling the rest of the meats so how could it?) instead it was because “it will mess up innovatory” which why can’t you mark a substitution in the system at check out?? Especially since I use to be able to from another employee… either employee fault or a terrible system either way unless something changes regarding this issue I don’t have a reason to go back and I’m definitely making the lack of accommodation known.
bacon alone cost $2.15 for extra but equally doubling any other meats cost $2.35 (even #9 roast beef and turkey or #8 ham and turkey) so how does the business lose money on a substitution of a more expensive add on?
I just want a reasonable substitution.
Atmosphere: 1
Food: 1
Service: 1
Ordered a simple hot sub online and was given a time it’d be ready. When I arrived a few mins early the place was dead. No other customers. There were three to go orders sitting on back counter. I told them I had a to go order. Gave them my name and they said it wasn’t ready yet. No big deal . I was a few mins early from the estimated time. So I waited patiently. 15-20 mins later I watched numerous customers both dine in and to go come in, order and get their food almost immediately… Finally I walked up again and leaned over counter enough to read the to go orders sitting there since I arrived. One plain as day had my name on it. I have a regular easy to spell and pronounce name. Apparently they cannot read and I had to waste time letting my sandwich go cold for nothing…
Atmosphere: 1
Food: 1
Service: 1
Please clean the slicer often with clean water and towels.
Atmosphere: 3
Food: 3
Service: 3
Been here a dozen times always get the tuna.This time the tuna was spread thinner than the Mayonnaise.What a joke.What are my paying for
Restaurantji Recommends
Great everything! And clean!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Super Sub
Great place for a sandwich. Best sub chain around. If you know you know and if you don't...you better find out. Everything's good here, so take your pick.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mike's Famous Philly, Big Kahuna Cheese Steak
Jersey Mike's where it's at
Food: 5
I tried to order from this location several times at around 8:30 so by the time I pick it up my food would be ready. I do understand they close at 9:00 but I'm not sure why orders online or not accepted after 8:30.
The sandwich was really good. That's why I did three stars. The service was ridiculous. One kid had death metal blaring on his phone. One girl was so mousy and quiet, that she was unintelligible. The one grown-up that was working there seemed to be pissed off at the world, or maybe he just couldn't stand it anymore. I know good help is hard to find, but damn.
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