They like to hang up on people multiple times in a row. And when you finally get them on the phone, they will put you on hold for minutes on end and then never Pick the phone back up.
Atmosphere: 1
Food: 1
Service: 1
Halie Wildhaber
We’ve given them two chances but have waited almost an hr past the estimated time both times.
Atmosphere: 1
Food: 1
Service: 1
rae lewis
Got the wrong food and no matter what button you press you can’t get through to the store. Okay? Then I go to my email to try and see if there’s anything I ca- wouldn’t you know it there’s a “we’re sorry about your experience here’s 50% off” well I don’t want 50% off I want my money BACK or the right pizza. I know it gets busy but it was entirely wrong.
Atmosphere: 1
Food: 1
Service: 1
Joe Anderson
Waiting 2 hours and the pizza was cold and under cooked. Had to throw it in the oven to finish it.
Atmosphere: 1
Food: 1
Service: 1
Whitney Brown
ZERO STARS! My first and last time going to this location. Placed a pickup order online and waited more than 20 mins after the “pickup time” for my food. The unfriendly staff completely ignored me standing there and continued talking amongst each other while making orders for I assume the college campus — which must receive priority over all other orders. After waiting and waiting and barely being acknowledged I left….without my food. The next day I found out they marked the order as picked up and charged me for the food I never got. This is terrible customer service that I refuse to deal with. I won’t be going back, focus on the college since that’s all I heard them talking about while I stood there.
Atmosphere: 1
Service: 1
Yishai Steineger
Homie was mad chill. Some fire za. Had no business spitting out some of the best pizza I’ve ever had from papa J. 30 minutes before that jawn closed. God bless ‘em
Atmosphere: 5
Food: 5
Service: 5
Julie Schwartz
Never again Papa John's 1st Capital St Charles MO. Management is incompetent and rude
Service: 1
Ashley Madison
I'm writing to express my frustration with my recent order experience. My delivery took nearly two hours to arrive, and when I called to ask about the delay, the representative I spoke with, Taylor, was very unwelcoming and did not offer any apology or empathy for the situation-even if the delay was beyond her control. The automated system only mentioned that my order was delayed but gave no estimate of how long it would take. This lack of communication and courtesy was extremely disappointing. I had used part of my first paycheck since losing my job last month to treat my son and myself, and this experience was truly disheartening. At this point, I don't feel comfortable ordering delivery from this location again unless I pick up the food myself. I hope Papa John's can address this issue to ensure other customers don't experience the same. Thank you for taking the time to listen, and | look forward to your response.
Atmosphere: 1
Food: 4
Service: 1
patrick dubbs
I rarely leave reviews, but this Papa John’s visit was one of the worst customer experiences I’ve had. I placed on order over the phone before I even got there. Once there I paid for my order, then stood waiting for over 35 minutes.
During that time, I watched a manager publicly berate an employee in front of customers — completely unprofessional and uncomfortable to witness. After asking multiple times about my pizza, they finally “found” it sitting off to the side — cold and forgotten.
No apology, no accountability. Definitely won’t be coming back to this location anytime soon
Atmosphere: 1
Food: 1
Service: 1
Ben Malick
Ordered at 6 and got it at 8:42. Waited over 2 hours for them to mess up our order. Only reason it’s not a one star is because the pizza was good. (Edit: 3 stars because of a free pizza after the terrible service the first time)
Had hair in my food called the store to let them know the worker caught attitude saying calling back when a manager is there. Wasn’t polite at all. I came up there to get my pizza made first thing he said to me was where is the hair you so call say is in the pizza. I wouldn’t lie about having hair in my pizza. Didnt acknowledge the problem at all. Horrible service and I would never come back.
Atmosphere: 2
Food: 2
Service: 1
Dorian Grey
I live 15 min from this store. Do NOT order from here, period. I called at 3:30 where they proceeded to lose my order and when they finally got the order remade and ressent 2 hours later they forgot the soda. I will never order from here again personally. Only upside is that they refunded me the soda they left behind.
Atmosphere: 1
Food: 3
Service: 1
Kevin Zelle
This location uses doordash to deliver. I was given an estimated time of 1 hour to get my order. 1 hour after ordering I had been assigned 4 different door dash drivers who all cancled after waiting 20 min to pick up my pizza. 2 hours after I ordered i got a notification that the pizza was delivered. I went to check and there still wasn't a pizza. I called the store and told them I didnt receive my pizza. They told me that it was marked as completed on their end, and offered to resend my order, which I agreed too. 1 hour after re-ordering my pizza I get a call from a 5th door dash driver saying that the driver cancled the wrong order and they cannot complete the delivery. They told me I would have to contact door dash support for a refund even though I ordered through the Papa John's app. I called the store and cancled the order. I was given a full refund but this was still one of the worst experiences I have ever had ordering. I will not be ordering here again until they no longer service orders through doordash.
Summer Martin
They suck. Last week I ordered, waited 2 hours after it said it would be delivered, went up there waited 30 mins just to find out they hadn't even started it. While waiting in line for service the workers including the manager were playing around, until delivery drivers and customers started dropping orders. Today I actually got my order but was missing my sauce cups, the delivery driver said he tried to tell them but they ignored him. 2 strikes and you've lost a papa johns lover.
Casey Palmer
They do not use gloves. They let dough sit out for days then use it and cook for customers. They will let dough fall on the floor and still use it for a customers order, and they say it goes through a 500 degree oven. They never wash there hands. And will vape while making pizzas. Horrible place. Do not go there.
They like to hang up on people multiple times in a row. And when you finally get them on the phone, they will put you on hold for minutes on end and then never Pick the phone back up.
Atmosphere: 1
Food: 1
Service: 1
We’ve given them two chances but have waited almost an hr past the estimated time both times.
Atmosphere: 1
Food: 1
Service: 1
Got the wrong food and no matter what button you press you can’t get through to the store. Okay? Then I go to my email to try and see if there’s anything I ca- wouldn’t you know it there’s a “we’re sorry about your experience here’s 50% off” well I don’t want 50% off I want my money BACK or the right pizza. I know it gets busy but it was entirely wrong.
Atmosphere: 1
Food: 1
Service: 1
Waiting 2 hours and the pizza was cold and under cooked. Had to throw it in the oven to finish it.
Atmosphere: 1
Food: 1
Service: 1
ZERO STARS! My first and last time going to this location. Placed a pickup order online and waited more than 20 mins after the “pickup time” for my food. The unfriendly staff completely ignored me standing there and continued talking amongst each other while making orders for I assume the college campus — which must receive priority over all other orders. After waiting and waiting and barely being acknowledged I left….without my food. The next day I found out they marked the order as picked up and charged me for the food I never got. This is terrible customer service that I refuse to deal with. I won’t be going back, focus on the college since that’s all I heard them talking about while I stood there.
Atmosphere: 1
Service: 1
Homie was mad chill. Some fire za. Had no business spitting out some of the best pizza I’ve ever had from papa J. 30 minutes before that jawn closed. God bless ‘em
Atmosphere: 5
Food: 5
Service: 5
Never again Papa John's 1st Capital St Charles MO. Management is incompetent and rude
Service: 1
I'm writing to express my frustration with my recent order experience. My delivery took nearly two hours to arrive, and when I called to ask about the delay, the representative I spoke with, Taylor, was very unwelcoming and did not offer any apology or empathy for the situation-even if the delay was beyond her control.
The automated system only mentioned that my order was delayed but gave no estimate of how long it would take. This lack of communication and courtesy was extremely disappointing. I had used part of my first paycheck since losing my job last month to treat my son and myself, and this experience was truly disheartening.
At this point, I don't feel comfortable ordering delivery from this location again unless I pick up the food myself. I hope Papa John's can address this issue to ensure other customers don't experience the same.
Thank you for taking the time to listen, and | look forward to your response.
Atmosphere: 1
Food: 4
Service: 1
I rarely leave reviews, but this Papa John’s visit was one of the worst customer experiences I’ve had. I placed on order over the phone before I even got there. Once there I paid for my order, then stood waiting for over 35 minutes.
During that time, I watched a manager publicly berate an employee in front of customers — completely unprofessional and uncomfortable to witness. After asking multiple times about my pizza, they finally “found” it sitting off to the side — cold and forgotten.
No apology, no accountability. Definitely won’t be coming back to this location anytime soon
Atmosphere: 1
Food: 1
Service: 1
Ordered at 6 and got it at 8:42. Waited over 2 hours for them to mess up our order. Only reason it’s not a one star is because the pizza was good. (Edit: 3 stars because of a free pizza after the terrible service the first time)
Atmosphere: 3
Food: 4
Service: 1
Restaurantji Recommends
Had hair in my food called the store to let them know the worker caught attitude saying calling back when a manager is there. Wasn’t polite at all. I came up there to get my pizza made first thing he said to me was where is the hair you so call say is in the pizza. I wouldn’t lie about having hair in my pizza. Didnt acknowledge the problem at all. Horrible service and I would never come back.
Atmosphere: 2
Food: 2
Service: 1
I live 15 min from this store. Do NOT order from here, period. I called at 3:30 where they proceeded to lose my order and when they finally got the order remade and ressent 2 hours later they forgot the soda. I will never order from here again personally. Only upside is that they refunded me the soda they left behind.
Atmosphere: 1
Food: 3
Service: 1
This location uses doordash to deliver. I was given an estimated time of 1 hour to get my order. 1 hour after ordering I had been assigned 4 different door dash drivers who all cancled after waiting 20 min to pick up my pizza. 2 hours after I ordered i got a notification that the pizza was delivered. I went to check and there still wasn't a pizza. I called the store and told them I didnt receive my pizza. They told me that it was marked as completed on their end, and offered to resend my order, which I agreed too. 1 hour after re-ordering my pizza I get a call from a 5th door dash driver saying that the driver cancled the wrong order and they cannot complete the delivery. They told me I would have to contact door dash support for a refund even though I ordered through the Papa John's app. I called the store and cancled the order. I was given a full refund but this was still one of the worst experiences I have ever had ordering. I will not be ordering here again until they no longer service orders through doordash.
They suck. Last week I ordered, waited 2 hours after it said it would be delivered, went up there waited 30 mins just to find out they hadn't even started it. While waiting in line for service the workers including the manager were playing around, until delivery drivers and customers started dropping orders. Today I actually got my order but was missing my sauce cups, the delivery driver said he tried to tell them but they ignored him. 2 strikes and you've lost a papa johns lover.
They do not use gloves. They let dough sit out for days then use it and cook for customers. They will let dough fall on the floor and still use it for a customers order, and they say it goes through a 500 degree oven. They never wash there hands. And will vape while making pizzas. Horrible place. Do not go there.
Atmosphere: 1
Food: 1
Service: 1
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