Amazing service, fast and efficient and always accurate
Atmosphere: 5
Food: 5
Service: 5
Ahmad Alswimah
Very dishonest and unprofessional experience. I order from this Papa Johns frequently, but the price for the exact same pizza keeps changing every time. One time they charge $14, another time $20, and another time $24 for the same order. Yesterday my friend called and they told him the total would be $20, but when I went to pick it up they suddenly charged me $24. This is not transparent and feels very misleading to customers. Prices should not change depending on who is working or who is picking up the order. Management needs to explain why the same order has different prices every time. Very disappointing experience.
Atmosphere: 1
Food: 1
Service: 1
Jenn Smith
Papa John’s in St. Charles has excellent customer service!! We had a replacement pizza for an order that was not made correctly and when we called to order it, we added a couple extra items on and they didn’t charge me for any of it. I just can’t explain how much that meant to us. The food is pretty darn good too!
Atmosphere: 5
Food: 5
Service: 5
Joe Smith
Awesome service and food!
Atmosphere: 5
Food: 5
Service: 5
Leena Godier
Our food was great, I hated that your delivery drivers do not use hot pizza bags.
Atmosphere: 2
Food: 5
Service: 3
Gtr Tra`
Horrible experience.
Atmosphere: 1
Food: 1
Service: 1
Matthew Trainer
I don’t often leave reviews, but I’ve been let down by this Papa John’s location one too many times. The photo I included of “cheese” sticks (with a tiny handful of cheese on about 10% of the pie) is an all too common occurrence at this location. I’ve had pizzas made incorrectly, been notified that my takeout order is ready to pick up only to then have a 40+ minute wait upon arrival (meanwhile, my pizzas were in fact ready, just sitting on the counter getting cold). It’s unfortunate that at this point, I don’t like ordering for the Papa John’s closest to my house by a good margin because I’ve come to expect poor quality and service at this one.
Atmosphere: 1
Food: 2
Service: 1
Scott Rogers
Tried the new pan pizza. Not crispy like it says. Was cold, cheese not melted.
Atmosphere: 4
Food: 1
Service: 3
Jeremiyah Findley
They like to hang up on people multiple times in a row. And when you finally get them on the phone, they will put you on hold for minutes on end and then never Pick the phone back up.
We’ve given them two chances but have waited almost an hr past the estimated time both times.
Atmosphere: 1
Food: 1
Service: 1
rae lewis
Got the wrong food and no matter what button you press you can’t get through to the store. Okay? Then I go to my email to try and see if there’s anything I ca- wouldn’t you know it there’s a “we’re sorry about your experience here’s 50% off” well I don’t want 50% off I want my money BACK or the right pizza. I know it gets busy but it was entirely wrong.
Atmosphere: 1
Food: 1
Service: 1
Joe Anderson
Waiting 2 hours and the pizza was cold and under cooked. Had to throw it in the oven to finish it.
Atmosphere: 1
Food: 1
Service: 1
Whitney Brown
ZERO STARS! My first and last time going to this location. Placed a pickup order online and waited more than 20 mins after the “pickup time” for my food. The unfriendly staff completely ignored me standing there and continued talking amongst each other while making orders for I assume the college campus — which must receive priority over all other orders. After waiting and waiting and barely being acknowledged I left….without my food. The next day I found out they marked the order as picked up and charged me for the food I never got. This is terrible customer service that I refuse to deal with. I won’t be going back, focus on the college since that’s all I heard them talking about while I stood there.
Atmosphere: 1
Service: 1
Yishai Steineger
Homie was mad chill. Some fire za. Had no business spitting out some of the best pizza I’ve ever had from papa J. 30 minutes before that jawn closed. God bless ‘em
No dine availability takeout location only.
Atmosphere: 5
Food: 5
Service: 5
Amazing service, fast and efficient and always accurate
Atmosphere: 5
Food: 5
Service: 5
Very dishonest and unprofessional experience. I order from this Papa Johns frequently, but the price for the exact same pizza keeps changing every time. One time they charge $14, another time $20, and another time $24 for the same order. Yesterday my friend called and they told him the total would be $20, but when I went to pick it up they suddenly charged me $24. This is not transparent and feels very misleading to customers. Prices should not change depending on who is working or who is picking up the order. Management needs to explain why the same order has different prices every time. Very disappointing experience.
Atmosphere: 1
Food: 1
Service: 1
Papa John’s in St. Charles has excellent customer service!! We had a replacement pizza for an order that was not made correctly and when we called to order it, we added a couple extra items on and they didn’t charge me for any of it. I just can’t explain how much that meant to us. The food is pretty darn good too!
Atmosphere: 5
Food: 5
Service: 5
Awesome service and food!
Atmosphere: 5
Food: 5
Service: 5
Our food was great, I hated that your delivery drivers do not use hot pizza bags.
Atmosphere: 2
Food: 5
Service: 3
Horrible experience.
Atmosphere: 1
Food: 1
Service: 1
I don’t often leave reviews, but I’ve been let down by this Papa John’s location one too many times. The photo I included of “cheese” sticks (with a tiny handful of cheese on about 10% of the pie) is an all too common occurrence at this location. I’ve had pizzas made incorrectly, been notified that my takeout order is ready to pick up only to then have a 40+ minute wait upon arrival (meanwhile, my pizzas were in fact ready, just sitting on the counter getting cold). It’s unfortunate that at this point, I don’t like ordering for the Papa John’s closest to my house by a good margin because I’ve come to expect poor quality and service at this one.
Atmosphere: 1
Food: 2
Service: 1
Tried the new pan pizza. Not crispy like it says. Was cold, cheese not melted.
Atmosphere: 4
Food: 1
Service: 3
They like to hang up on people multiple times in a row. And when you finally get them on the phone, they will put you on hold for minutes on end and then never Pick the phone back up.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
We’ve given them two chances but have waited almost an hr past the estimated time both times.
Atmosphere: 1
Food: 1
Service: 1
Got the wrong food and no matter what button you press you can’t get through to the store. Okay? Then I go to my email to try and see if there’s anything I ca- wouldn’t you know it there’s a “we’re sorry about your experience here’s 50% off” well I don’t want 50% off I want my money BACK or the right pizza. I know it gets busy but it was entirely wrong.
Atmosphere: 1
Food: 1
Service: 1
Waiting 2 hours and the pizza was cold and under cooked. Had to throw it in the oven to finish it.
Atmosphere: 1
Food: 1
Service: 1
ZERO STARS! My first and last time going to this location. Placed a pickup order online and waited more than 20 mins after the “pickup time” for my food. The unfriendly staff completely ignored me standing there and continued talking amongst each other while making orders for I assume the college campus — which must receive priority over all other orders. After waiting and waiting and barely being acknowledged I left….without my food. The next day I found out they marked the order as picked up and charged me for the food I never got. This is terrible customer service that I refuse to deal with. I won’t be going back, focus on the college since that’s all I heard them talking about while I stood there.
Atmosphere: 1
Service: 1
Homie was mad chill. Some fire za. Had no business spitting out some of the best pizza I’ve ever had from papa J. 30 minutes before that jawn closed. God bless ‘em
Atmosphere: 5
Food: 5
Service: 5
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