Food used to be good but recently weekday lunch time they overcook the food or let it sit out
Atmosphere: 4
Food: 1
Service: 4
Michael Lehman
Every now and then I decide to give this location a chance, and once again, another mission failure. I placed my order and paid online, they prompted me for a ready in 8 minutes, but I opted for a later pick up of 6:30pm. I arrived at 6:27 and was ignored by the 5-6 people working in plain view. Eventually the drive thru attendant came over and asked my status, and I gave her my order number. That was it until 6:43, when a young black fellow with curly hair came from the food prep area, I noticed the hair as he was the only person not wearing any head cover the whole time I was in the place. Anyway he asks my name, can't find it, then thinks I'm at the wrong store, check my phone, nope right store like I already told him. Give him the order number, he punches that into the register and wow, there it is. He turns around and says something to the crew on the drive thru side, then turns and says yeah their working on it now. No apology, no nothing! So then I get my order and have to ask for my beverages, and this kid just shoves a couple of cups to me. Once again, No apology, no nothing. So I check the bag to ensure everything is there, which remarkably it was THIS time, fill my own beverages, get a carrier and get out of there at 6:46 So I get home and find that they did screw up the order, got a Beef Chalupa instead of Chicken. I think future taco cravings will have to be cured next door at Jack in
Atmosphere: 2
Food: 3
Service: 1
jax higgs
Hands down best taco bell I've been to. Out of all the times I've been there, they've never once gotten my order wrong, & the food is above average quality for a taco bell (well put together & hot)
Atmosphere: 5
Food: 5
Service: 5
Nora Quick
Left us waiting in the drive through line. Said they’d be back. 15 minutes later we had heard NOTHING. Drive up to the window. The kid in the window was rude and told us we had to go back in line that was wrapped around the store and then cussed at the person I was with for getting out to go into the store. “Manager” on site did nothing and was rude as well. If you’re backed up or understaffed that is okay but you NEED to communicate with the customers. And after all is said and done from every employee not a single I’m sorry for the wait or I’m sorry for the misunderstand ever was said.
Atmosphere: 1
Food: 1
Service: 1
Reece Gale
March 6th we pulled up to make an order and when someone finally began to talk to us they asked if we had an online order. We did not have an online order and once we communicated that the person on the other side said that they needed another minute and so we proceeded to wait. After about 10 minutes of waiting and no communication and lots of cars waiting we finally pulled up to the window to see if maybe we could get some communication there. Once there a very young kid told us we could not and told us to go to the back of the line. With that I finally went inside to talk with a manager. The man who came up did nothing to rectify the situation as I tried to clearly articulate what happened. I followed up that no communication for ten minutes does not help with the line of people getting impatient behind us and they just needed to check in and set reasonable expectations.
Atmosphere: 1
Food: 1
Service: 1
Nicole Howser
Kayon is awesome! Always kind, helpful and great customer service!
Atmosphere: 5
Food: 5
Service: 5
Matthew Barron
Came in tonight for a pickup, staff had great chemistry with each other and food was higher quality than usual.
Atmosphere: 5
Food: 5
Service: 5
Jose Martinez
This restaurant has been consistent with the service!!All the workers seem really well trained.Good job guys
Atmosphere: 5
Food: 5
Service: 5
Jeromy Boze
Quick service.
Atmosphere: 4
Food: 4
Service: 4
Catherine Holzschuh
One of the best Taco Bell restaurants that I have visited in quite some time
this location has a great night crew, they always make me the b e s t and quickest burritos when I'm pulling through late on my way home, guy at the window is super nice
Atmosphere: 5
Food: 5
Service: 5
Amanda Mandie Marie Wood
This location is the best for actually hot food unlike the one in Maryland Heights! The girls are always sweet and like I stated food always hot. never any issues just a good time. also always get the luxe box cheap and delicious 😋 gotta try for $7 it's so much food like 2 people could split or 3 kids mark my words
Atmosphere: 4
Food: 5
Service: 4
Olivia B
The black girl with crazy hair in the drive thru has a wild nasty attitude. Matches the look tho.
emily anne
v good at 1 am, they rock ♡
Patrick Kasilag
Didn’t want to offer service because we don’t own a car.
Food used to be good but recently weekday lunch time they overcook the food or let it sit out
Atmosphere: 4
Food: 1
Service: 4
Every now and then I decide to give this location a chance, and once again, another mission failure.
I placed my order and paid online, they prompted me for a ready in 8 minutes, but I opted for a later pick up of 6:30pm. I arrived at 6:27 and was ignored by the 5-6 people working in plain view. Eventually the drive thru attendant came over and asked my status, and I gave her my order number. That was it until 6:43, when a young black fellow with curly hair came from the food prep area, I noticed the hair as he was the only person not wearing any head cover the whole time I was in the place. Anyway he asks my name, can't find it, then thinks I'm at the wrong store, check my phone, nope right store like I already told him. Give him the order number, he punches that into the register and wow, there it is. He turns around and says something to the crew on the drive thru side, then turns and says yeah their working on it now. No apology, no nothing!
So then I get my order and have to ask for my beverages, and this kid just shoves a couple of cups to me. Once again, No apology, no nothing. So I check the bag to ensure everything is there, which remarkably it was THIS time, fill my own beverages, get a carrier and get out of there at 6:46
So I get home and find that they did screw up the order, got a Beef Chalupa instead of Chicken.
I think future taco cravings will have to be cured next door at Jack in
Atmosphere: 2
Food: 3
Service: 1
Hands down best taco bell I've been to. Out of all the times I've been there, they've never once gotten my order wrong, & the food is above average quality for a taco bell (well put together & hot)
Atmosphere: 5
Food: 5
Service: 5
Left us waiting in the drive through line. Said they’d be back. 15 minutes later we had heard NOTHING. Drive up to the window. The kid in the window was rude and told us we had to go back in line that was wrapped around the store and then cussed at the person I was with for getting out to go into the store. “Manager” on site did nothing and was rude as well. If you’re backed up or understaffed that is okay but you NEED to communicate with the customers. And after all is said and done from every employee not a single I’m sorry for the wait or I’m sorry for the misunderstand ever was said.
Atmosphere: 1
Food: 1
Service: 1
March 6th we pulled up to make an order and when someone finally began to talk to us they asked if we had an online order. We did not have an online order and once we communicated that the person on the other side said that they needed another minute and so we proceeded to wait. After about 10 minutes of waiting and no communication and lots of cars waiting we finally pulled up to the window to see if maybe we could get some communication there. Once there a very young kid told us we could not and told us to go to the back of the line. With that I finally went inside to talk with a manager. The man who came up did nothing to rectify the situation as I tried to clearly articulate what happened. I followed up that no communication for ten minutes does not help with the line of people getting impatient behind us and they just needed to check in and set reasonable expectations.
Atmosphere: 1
Food: 1
Service: 1
Kayon is awesome! Always kind, helpful and great customer service!
Atmosphere: 5
Food: 5
Service: 5
Came in tonight for a pickup, staff had great chemistry with each other and food was higher quality than usual.
Atmosphere: 5
Food: 5
Service: 5
This restaurant has been consistent with the service!!All the workers seem really well trained.Good job guys
Atmosphere: 5
Food: 5
Service: 5
Quick service.
Atmosphere: 4
Food: 4
Service: 4
One of the best Taco Bell restaurants that I have visited in quite some time
Food: 5
Restaurantji Recommends
this location has a great night crew, they always make me the b e s t and quickest burritos when I'm pulling through late on my way home, guy at the window is super nice
Atmosphere: 5
Food: 5
Service: 5
This location is the best for actually hot food unlike the one in Maryland Heights! The girls are always sweet and like I stated food always hot. never any issues just a good time. also always get the luxe box cheap and delicious 😋 gotta try for $7 it's so much food like 2 people could split or 3 kids mark my words
Atmosphere: 4
Food: 5
Service: 4
The black girl with crazy hair in the drive thru has a wild nasty attitude. Matches the look tho.
v good at 1 am, they rock ♡
Didn’t want to offer service because we don’t own a car.
Atmosphere: 1
Food: 1
Service: 1
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