Auntie Anne's

I went there to pick up an order and employee was talking on her cell phone while preparing the order spitting on the food. I could see saliva just coming out of her mouth into the food as she was talking. She also did not wear gloves and had a very rude and angry attitude. Good thing order was not for me, but felt sorry for customer.

After telling the guy twice our order he got it mixed up. There was a line so we just took it and left.

My son and I came here at 7:02 literally and was told they can not sell any of the food in the container because it's hard and that they can not make any pretzels because they are done rolling. So my question is why are you open until 8pm if you do not serve customers until then.

Very poor customer service. Tried to order the football bucket with 1/2:& 1/2 . Told they don't offer that even yhe signage was there and it showed on rhe menu. If I could give them I a negative rating I would.

Just Rude, I will never go back.

Rude. Acted like serving me was an inconvenience. Just gave me a dirty look and a quick what you want, handed it to me and turned her back.

The pretzel I got was hard as a rock. It was plain disgusting

Atmosphere: 1

Food: 1

Service: 1

When I asked nicely for new pretzel and that same woman who try be rude for not make new one or return money back. Don't make look like crap pretzel or burn pretzel that place. You guys need to know how to act nicely. You guys need do better make fresh pretzel. Is that how you making this crap pretzel and sell to customer while they eat this? You making people get sick!

Atmosphere: 1

Food: 1

Service: 1

T mobile Tuesday gave buy one get one free pretzel bites. My daughter brought home a pretzel for me. It was burnt tough dried out & disgusting to eat. Could hardly bite into it. Called to inform them of my opinion & no one answers the phone. Don't buy these pretzels at Mid Rivers Mall.

Atmosphere: 1

Food: 1

Service: 1

If you like cold disgusting packaged nacho cheese sauce that's overpriced, this is the place for you.

Atmosphere: 3

Food: 1

Service: 2

We get here at 7:37 and ask for a cinnamon sugar and the woman just said we’re out with a bad attitude! They suppose to close at 8 right!

Service: 1

Always delicious ?

Atmosphere: 5

Food: 5

Service: 5

I recently visited Auntie Anne’s at Mid Rivers and had an outstanding experience, thanks in large part to one of their stellar employees, Benedict. From the moment I walked up, the warm and inviting aroma of freshly baked pretzels enveloped me, and I knew I was in for a treat.

The store was impeccably clean, and the display of pretzels was beautifully arranged. Benedict greeted me with a genuine smile and friendly demeanor, instantly making me feel welcome. His knowledge of the menu was impressive, and he took the time to explain the various options and make personalized recommendations based on my preferences.

I decided to try the classic pretzel and a refreshing lemonade. The pretzel was perfectly golden and crisp on the outside, soft and chewy on the inside – everything you would expect from Auntie Anne’s and more. The lemonade was the perfect balance of sweet and tangy, making for a delightful pairing.

What truly set this visit apart was Benedict’s exceptional customer service. He was attentive without being overbearing, ensuring that my order was perfect and checking in to see if I needed anything else. His professionalism and positive attitude made my experience not just good, but memorable.

In a world where customer service can sometimes feel impersonal, Benedict stands out as a shining example of what excellent service looks like. His dedication to his work and genuine care for customers is evident, and it truly enhances the overall experience at Auntie Anne’s.

I highly recommend visiting Auntie Anne’s at Mid Rivers and experiencing their delicious offerings and outstanding service for yourself. And if you’re lucky, Benedict will be there to make your visit even more special. Five stars all the way!

Atmosphere: 5

Food: 5

Service: 5

The lady at the front was fairly rude. She got our drinks incorrect and didn't offer to fix it. She actually looked at us after we mentioned it and then turned, walked away and started talking to the next person in line. Food is too expensive for rude service and incorrect orders.

Atmosphere: 1

Food: 3

Service: 1

This place is great. It has very good food, the service is alright, 10/10 would go again

Atmosphere: 4

Food: 5

Service: 3

Recommended dishes: The Classics Snack Pack