Crumbl - Cottleville
6079 Mid Rivers Mall Dr, Cottleville
(636) 706-5076
Recent Reviews
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6079 Mid Rivers Mall Dr, Cottleville
(636) 706-5076
Great but too pricy
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Crumbl Water
Yummy!
Atmosphere: 4
Food: 4
Service: 5
I drove 20 minutes just to pick up my order and there’s a sign saying they donated all the cookies !?! What ? Turn the online orders off !!!!! I already paid for my food and now I wasted gas just to come and see a sign that basically said welp TikTok is right we gave away all our cookies.
Service: 1
I ordered online and come to pick up my order and there is a sign saying they donated all the cookies. Why can’t you turn off the online orders? Now I’m down $20+ and drove 20 minutes just to come here.
Service: 1
Too many children working here. Adult supervision needed.
I purchased the “brookie” cookie last week and was very disappointed, the cookie was underdone and inedible. I emailed the owners of this location and they stated that this is the way corporate intended for the cookie to be prepared which was a lie, I got the cookie again from the location in St.charles and it was perfect! The owners of this location just stopped responding via email and I was just forced to pay for an underdone $6 cookie. And on top of that I ordered this cookie for curbside pickup and it took a crew member 10 minutes to bring it to my vehicle, but the store marked the order as if they had already given it to me. This use to be my favorite crumbl in the St. Louis Area. I would highly recommend going to the St.charles location.
Food: 1
Service: 1
Tasty treats, service?
We ordered four cookies: the Strawberry Cookie, Oreo Cookie, Birthday Cookie, and the Toffee Cake. Each one was absolutely amazing—rich flavors, perfect textures, and a real treat for me and my two daughters! Crumbl consistently delivers on quality, and we loved every bite.
However, the service on December 2nd around 6 PM left a bit to be desired. The middle-aged woman taking orders seemed impatient as we decided between two cookies, even though there was no line behind us. It made the experience less enjoyable and felt unnecessarily rushed.
To the Crumbl leadership team (CEO, COO): Please ensure all staff are trained on the importance of friendly and welcoming customer service. It's just as vital as the quality of your cookies.
Overall, the cookies were fantastic, but a little more kindness at the counter would make the experience perfect!
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: 4-Pack
SO GOOD
Vegetarian options: Just really good
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Single
Nasty customer service! I’ll be going to the location in St.Charles from now on. That has WAY better customer service and very friendly. The girl tossed the unclosed box of cookie on the counter and stated “I wasn’t suppose to give that to you anyway” little girl you could’ve just said that instead of having an attitude about it. I pursed something while also redeeming a cookie from T-Mobile. I will never go back to this location. One thing I can’t stand is a nasty attitude! Get it together.
Atmosphere: 1
Food: 1
Service: 1
Very good
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Absolutely the best cookies ever!
Food: 5
Service: 5
so fire
Atmosphere: 5
Food: 4
Service: 5
GREAT experience 10/10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 4-Pack
It was good. Kinda small area but in and out.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Single
Literally in love
Atmosphere: 5
Food: 5
Service: 5
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