Read to end. When recently moving to neighborhood I tried this IMOS and was very satisfied multiple occasions. Usually it was carry out but when I started get delivery the pizza would arrive sauceless and soft. I understand cooks change, etc. I didn’t give up on this place because for years I’ve been unsatisfied with eating out. I called to request more crisp pizza with sauce. And the manager was graceful with my request and dissatisfaction and that’s a company I would return to. So I was going to order from another pizza spot but couldn’t the menu looked off. Called IMOS placed order and decided to try wings. Listen this pizza and wing combo was so good I ate the wings twice lol. I needed to know who cooked this food and thank them. Nick you understood the assignment. I know ONLY want Nick to cook my food!
Atmosphere: 5
Food: 5
Service: 5
Eugene Pfister
About 2 mo ago we noticed that Imo's pepperoni got a lot spicier. Too hot for our family's taste. Today asked manager Nick whether they had switched back to the less spicy variety. He wasn't aware of any recent changes and informed us of a new pizza coming soon that would use a different type of pepperoni. Later he brought us a complimentary small pepperoni pizza for us to sample, to see if the pepperoni was still too spicy for us. Very thoughtful of him to do this. And, yes we still do not like that pepperoni.
Atmosphere: 4
Food: 4
Service: 5
stefanina
imos not like it used to be, lack of cheese and toppings really makes it a dry pizza. the crust wasnt crisp and the size of pizza was equivalent to frozen Jacks pizza. How thing have changed.
I drive the extra way to not go to the outer road location. This is the best in st Charles.
Atmosphere: 5
Food: 5
Service: 5
Crystal Ventimiglia
Always fresh ...pick up or dine in. So clean and friendly!
Atmosphere: 5
Food: 5
Service: 5
Lucas Rodgers
Shoutout to Michael the store manager
Atmosphere: 5
Food: 5
Service: 5
Brian McFarling
Excellent. I had to buy one and take back to Indianapolis with me.
Atmosphere: 5
Food: 5
Service: 5
Angela Marshall
This imos is always so fast and everyone is so friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Toasted Ravioli
Amanda Blakely
Hi, I just had a really bad experience at the Imo’s located on Jungermann Rd. My husband went inside and placed a to-go order for 2 pizzas and 2 chef salads. We have been lifelong Imo’s lovers for the past 35 years.
My son has brain cancer and doesn’t eat much, so when he requested Imo’s for lunch right before his next MRI this Thursday, we were happy to oblige. My husband brought home the pizzas, and my six kids quickly dug in. Almost immediately, they started commenting that the pizza didn’t taste like it normally does. I brushed it off at first, but once I took a bite, I realized they were right—it definitely didn’t taste the same as what we normally receive from Imo’s.
When I inspected the salad, I noticed the cheese also looked different. I called the store to ask if anything had changed. The person I spoke with told me nothing had changed and said since we had already started eating, they couldn’t offer a refund. She wasn’t very helpful on the phone, so I drove back to the store with the pizza and salad.
When I arrived, Tim, the manager, was waiting. He immediately came across as hostile and wouldn’t let me get a word in—he kept talking over me whenever I tried to speak. At first, he offered me a $10 store credit. When I said I wasn’t interested, he reduced it to a $5 refund. When I tried to explain further, he cut me off again, opened my food containers, flung my pizza around, and then said the best he could do was a $3 credit.
I asked if he was the store owner. He told me yes, that he owned this store and six others. When I pressed further, he clarified that he didn’t own them but was the district manager, and that I wouldn’t be able to contact the owner. He also refused to take my information to pass along to the owner, even though I asked. He claimed I had come in “hostile” and was “disrespecting him.” I apologized and explained that wasn’t my intention, and even asked him how I had disrespected him so I could avoid doing so in the future. He scoffed, tossed my pizza around again, walked away, and helped another customer.
I left the store feeling humiliated, disappointed, disrespected, and still hungry. At this point, I don’t even feel comfortable eating the pizza I paid for after how he handled it.
What a waste. I’ve eaten IMO pizzas for 50 years and this is the worst Imo’s pizza I’ve ever had. It was so mushy it stuck to the box. As for the ingredients, they were hard to find. Way way too much sauce and hardly any ingredients. This is a cheap cheap store that does not give you the normal amount of toppings.
Atmosphere: 2
Food: 1
Service: 3
Stephen Rozycki
Always delicious and quick pizzas for takeout, never had to wait more than 20 minutes
Atmosphere: 5
Food: 5
Service: 5
Erika Person
This store is great!
Atmosphere: 5
Food: 5
Service: 5
Kinzie Hedgecorth
I went in the order lunch and was greeted by Mackaylee. she was so friendly and helped me pick out a special to go along with my order. couldn’t have asked for a better experience! 10/10 recommend
Atmosphere: 5
Food: 5
Service: 5
Klarissa Murguia
They were all so nice, and the service was so good, and the place was so nice and I got my phone very fast and it was amazing!! I would definitely recommend eating here
Read to end.
When recently moving to neighborhood I tried this IMOS and was very satisfied multiple occasions. Usually it was carry out but when I started get delivery the pizza would arrive sauceless and soft. I understand cooks change, etc. I didn’t give up on this place because for years I’ve been unsatisfied with eating out. I called to request more crisp pizza with sauce. And the manager was graceful with my request and dissatisfaction and that’s a company I would return to. So I was going to order from another pizza spot but couldn’t the menu looked off.
Called IMOS placed order and decided to try wings. Listen this pizza and wing combo was so good I ate the wings twice lol. I needed to know who cooked this food and thank them. Nick you understood the assignment. I know ONLY want Nick to cook my food!
Atmosphere: 5
Food: 5
Service: 5
About 2 mo ago we noticed that Imo's pepperoni got a lot spicier. Too hot for our family's taste. Today asked manager Nick whether they had switched back to the less spicy variety. He wasn't aware of any recent changes and informed us of a new pizza coming soon that would use a different type of pepperoni. Later he brought us a complimentary small pepperoni pizza for us to sample, to see if the pepperoni was still too spicy for us. Very thoughtful of him to do this. And, yes we still do not like that pepperoni.
Atmosphere: 4
Food: 4
Service: 5
imos not like it used to be, lack of cheese and toppings really makes it a dry pizza. the crust wasnt crisp and the size of pizza was equivalent to frozen Jacks pizza. How thing have changed.
Atmosphere: 1
Food: 1
Service: 4
Fast and friendly service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 10 Sausage Pizza, Toasted Ravioli, Cheese Garlic Bread, Hot Wings, Provel Bites, Garlic Cheese Bread, Sausage Pizza with Pepperoni, BBQ Chicken Wings
I drive the extra way to not go to the outer road location. This is the best in st Charles.
Atmosphere: 5
Food: 5
Service: 5
Always fresh ...pick up or dine in. So clean and friendly!
Atmosphere: 5
Food: 5
Service: 5
Shoutout to Michael the store manager
Atmosphere: 5
Food: 5
Service: 5
Excellent. I had to buy one and take back to Indianapolis with me.
Atmosphere: 5
Food: 5
Service: 5
This imos is always so fast and everyone is so friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Toasted Ravioli
Hi, I just had a really bad experience at the Imo’s located on Jungermann Rd. My husband went inside and placed a to-go order for 2 pizzas and 2 chef salads. We have been lifelong Imo’s lovers for the past 35 years.
My son has brain cancer and doesn’t eat much, so when he requested Imo’s for lunch right before his next MRI this Thursday, we were happy to oblige. My husband brought home the pizzas, and my six kids quickly dug in. Almost immediately, they started commenting that the pizza didn’t taste like it normally does. I brushed it off at first, but once I took a bite, I realized they were right—it definitely didn’t taste the same as what we normally receive from Imo’s.
When I inspected the salad, I noticed the cheese also looked different. I called the store to ask if anything had changed. The person I spoke with told me nothing had changed and said since we had already started eating, they couldn’t offer a refund. She wasn’t very helpful on the phone, so I drove back to the store with the pizza and salad.
When I arrived, Tim, the manager, was waiting. He immediately came across as hostile and wouldn’t let me get a word in—he kept talking over me whenever I tried to speak. At first, he offered me a $10 store credit. When I said I wasn’t interested, he reduced it to a $5 refund. When I tried to explain further, he cut me off again, opened my food containers, flung my pizza around, and then said the best he could do was a $3 credit.
I asked if he was the store owner. He told me yes, that he owned this store and six others. When I pressed further, he clarified that he didn’t own them but was the district manager, and that I wouldn’t be able to contact the owner. He also refused to take my information to pass along to the owner, even though I asked. He claimed I had come in “hostile” and was “disrespecting him.” I apologized and explained that wasn’t my intention, and even asked him how I had disrespected him so I could avoid doing so in the future. He scoffed, tossed my pizza around again, walked away, and helped another customer.
I left the store feeling humiliated, disappointed, disrespected, and still hungry. At this point, I don’t even feel comfortable eating the pizza I paid for after how he handled it.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
What a waste. I’ve eaten IMO pizzas for 50 years and this is the worst Imo’s pizza I’ve ever had. It was so mushy it stuck to the box. As for the ingredients, they were hard to find. Way way too much sauce and hardly any ingredients. This is a cheap cheap store that does not give you the normal amount of toppings.
Atmosphere: 2
Food: 1
Service: 3
Always delicious and quick pizzas for takeout, never had to wait more than 20 minutes
Atmosphere: 5
Food: 5
Service: 5
This store is great!
Atmosphere: 5
Food: 5
Service: 5
I went in the order lunch and was greeted by Mackaylee. she was so friendly and helped me pick out a special to go along with my order. couldn’t have asked for a better experience! 10/10 recommend
Atmosphere: 5
Food: 5
Service: 5
They were all so nice, and the service was so good, and the place was so nice and I got my phone very fast and it was amazing!! I would definitely recommend eating here
Atmosphere: 5
Food: 4
Service: 5
Loading...