O'Charley's Restaurant & Bar

Ordered Fried pickles and 2 of the new Smashburger Combos. Fried pickles tasted like old or overused oil. Smashburger were not fresh. Tasted like frozen hamburger patties. Had a very rubbery texture and not crispy. Overpriced for the quality of the meal. We will not return.

Overall, underwhelming. Definitely suffering from shortage of staff. Bar service while waiting for table was unavailable. Service once seated was slow and not well organized. Food was ok, but nothing memorable. Their signature chicken strips were dry and overcooked. The ribs seemed to have been precooked and reheated. Restrooms definitely need a deep cleaning.

OFF my list! Have ordered the Southern Fried Chicken Salad many times in the past; both dining in and takeout. Always one of my favorite salads…until this week. Usually a large portion of mixed greens with sliced egg, tomatoes, etc. Fried chicken tender and moist. Was a good value; often more than I could eat. This last order, a carryout, was in a much smaller container, just over half filled with salad; minimal tiny bits of tomato, egg, bacon; mostly iceberg lettuce. Foil pouch with fried chicken took up rest of container and was smaller portion. Honey mustard dressing was so thinned down it had no taste at all; poured out like water. Had to use my own. One bun instead of two and priced $2 more. If they think customers aren’t noticing, they’re very wrong. So exactly $30 for two small carryout salads with tip…never again a customer. Terrible quality and value now! Better places to eat in area. Plus there was hardly anyone in the restaurant; bad sign.

Was able to get a seat right before the place started getting busy. Most tables were properly cleaned but the floor surrounding and underneath them could have been better especially after being noticed by a "bus boy" staff member. Other patrons besides myself noticed the same thing.

Our visit was very pleasant. We haven't been here in a very long time. I'm glad we gave it a try. Food was fresh and their rolls and honey butter are fantastic. Staff was friendly as well. The best part is, my entire family ate for less than the cost of ordering pizza at home. We plan on visiting more regularly.

We were greeted seated and waited upon fairly quickly it took the waitress a while to bring our drinks it took about 15 minutes to get our bread. And then after an hour of waiting a gentleman comes up and says he was the chef and the food was not acceptable to be served so he was redoing it and he apologized and went back to the kitchen another hour went by before our food finally came the waitress never took away our empty glasses or dirty plates or any of the cleanup duties of a waitress. When we finally did get our food it was barely warm look like I'd been sitting underneath the warming light for quite some time . Seemed kind of funny considering they had to redo our order because it wasn't acceptable. And when she presented the check she said we prefer that you pay in cash and I'd like to have it as soon as possible. The chicken may have tasted really good although it was lukewarm this is not a restaurant I will ever go back to very poor very poor

Had not eaten at this location in about 13 years (don’t live in area anymore, just passing through). Food is still good as ever. Ordered my usual from way back then, Cajun Chicken Pasta. Flavor was still spot on, but they don’t put asparagus tips in it anymore. Wife and I reminisced about bringing the kids here back when they were little.

1st time at this location! We came right at 11 am on a Saturday and was the first one inside. Was told by our waitress that the bread wasn’t going to be ready for 20 minutes because they don’t start any until someone comes in. Our food was not warm at all. Our waitress was ok.

The entire staff provided great customer service. Robin, NaNa, and Kaylee all did an excellent job. I will definitely visit this spot again and it was peaceful and quiet comfortable vibe

So I ordered the grilled chicken family meal and an order of brownie bites. You get 2 sauces with the chicken. I was given one sauce with this bug in it. Disgusting. So I had no sauce for my chicken because they didn't even provide the other one. I was actually reluctant to even eat the meal after noticing the bug in the sauce! Then the brownie bites was supposed to be bite-sized squares with caramel sauce and chocolate sauce, well they gave me no sauce with the brownies (which would probably have bugs in it anyway) and an uncut cold brownie shown in the picture. Which looks NOTHING like the picture on the website when you order. False advertising, forgotten items in my bag, and obviously unsanitary. I would ask for a refund but they probably won't provide one anyway. This is the first and last time I'll go here.

The first steak came out well done (asked for med-rare) sent it back. The second steak came back practically blue (and I come from a restaurant background so I know how they should look) it looked like they pulled it out the freezer and put it in the microwave on high for 2 mins! The manager Yolanda she was great she cooked it her self cut into it on the corner looked pretty good but as he kept cutting it turns out now it just rare she did a great effort she was very nice! But the server was kinda careless and quiet but over I’d say 1 star that star goes to the manager she was amazing!!

This place has the best dinner rolls ever. Let's not even get started on the food. It is a mouth-watering experience and will have you coming back for seconds. The waitress always remembers your side from the last visit. Gordon Ramsey would love this place.

Our waiter was so friendly and funny, he was great! Our food was delicious. Cocktails took a bit to get to the table but he went ahead and brought us waters and apologized multiple times for the delay. Everything was delicious though and it was well worth it!

not a very busy night. Lots of staff working. out of 3 dishes, only 1 was good. the 2 others lack flavor, taste and quality. My steak had more fat on it and was not cooked right. Cajun Chicken pasta was just chicken pasta. had no cajun flavor at all. very disappointed.

Food was good hot and delicious, I love the fact my surf and turf was not salty, great portion size. Manger Yalonda is a model to follow for all managers, great smile, engaging, professional and display great leadership and service.