Zero deliveries have been correct recently. Panera is an easy choice as it has something for everyone. However, when we've ordered recently, things have been wrong or missing. The move to DoorDash delivery has been disastrous. And the woman I talked to at the store today about my incorrect order had quite the attitude. No more ordering there.
Fredrick Davidson
From the moment I walked in, the dining area felt sticky and unkempt. Several tables were littered with crumbs and used napkins, and the floor near the pastry display was stained. None of the staff seemed to notice—or care—to wipe down surfaces between customers, which made the entire space feel neglected. After standing in line for nearly ten minutes without acknowledgement, I finally placed my order only to be told, “We’re out of that” three separate times: first for the avocado-egg white melt, then for the turkey chili, and finally for the chocolate chip bagel. When I asked for a manager, the only response was a shrug and “They’re busy.” I waited another five minutes before my name even appeared on the pickup board. When my sandwich finally arrived, it was cold and soggy. The bread—once Panera’s strong point—tasted stale, and my turkey was rubbery. The supposed “fresh greens” in the salad were wilted, and the dressing was barely enough to coat the leaves. To top it off, the coffee station was empty of cups, lids, and stirrers; I had to flag down an employee to scrounge up a few. At full price, this experience was inexcusable. The quality and service fell well below what I’d expect even from a fast-casual spot, let alone a national brand known for its fresh menu. I’ve always been a fan of Panera’s concept, but this location needs a serious overhaul—in staffing, stock management, and basic cleanliness. Until they address these issues, I can’t recommend stopping by. Consider trying a different café or bakery in the area instead.
Mark Cooper
Sure has gone downhill since St Louis Bread. Soup was not hot. Asked for no tomato and cucumber on the Greek salad and it was on it. Salad bowl was only half full. Asked them to fill it with more salad and remove the tomato and cucumber. They just covered up the tomatoes and cucumbers with lettuce. Service is terrible and it’s freezing inside. It’s too bad. Could be a good healthier option for lunch but the food is junk now.
Maynor Mejia
Worst and racist service.
Craig Higginbotham
The service at this location has gone straight in the tank! The staff could care less about patrons.
Atmosphere: 1
Food: 1
Service: 1
Harold Osorio
Great food, especially their soups, sandwiches and salads. I eat there at once per week
Seems like a waste of labor. Got 3-4 employees just standing there twiddling their thumbs while pre-orders are just sitting on the counter - ready but not packed and sealed up at the pick up shelf. Had to track down my order - asked an employee where it was at because it was marked on the screen and my phone the order was ready. He just pointed to the counter and said “oh you’ll have to go grab it over there”. Why is there like 3-4 people standing there while the kitchen is behind putting orders on the shelf? Id be embarrassed if I was management.
Atmosphere: 1
Food: 3
Service: 1
Mike Clinard
Just got a carryout. The quality just keeps dropping. I got a bowl of chicken noodle soup that was just awful. Not a single noodle, slice of carrot, or chunk of chicken, just overly salty broth. I could have done better with some bouillon, and it would have been a whole lot cheaper!
This store is DISGUSTING. I've been here on 4 separate occasions over the last 2 months and it's never been clean. The floors are covered in trash and debris, the counter where you get drinks is coated and sticky. The soda fountain looks moldy. Super disappointing
Atmosphere: 1
Food: 3
Service: 2
Tim Reed
The bread company isn't like it used to be
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Bacon Turkey Bravo
Greer Gufler
Love bread co. This is my first time at this location and theyre out of almost every single kind if bagel and its not even 8:30am
wbegnel1
The asiago bagel breakfast sandwich was really good!
Zero deliveries have been correct recently. Panera is an easy choice as it has something for everyone. However, when we've ordered recently, things have been wrong or missing. The move to DoorDash delivery has been disastrous. And the woman I talked to at the store today about my incorrect order had quite the attitude. No more ordering there.
From the moment I walked in, the dining area felt sticky and unkempt. Several tables were littered with crumbs and used napkins, and the floor near the pastry display was stained. None of the staff seemed to notice—or care—to wipe down surfaces between customers, which made the entire space feel neglected.
After standing in line for nearly ten minutes without acknowledgement, I finally placed my order only to be told, “We’re out of that” three separate times: first for the avocado-egg white melt, then for the turkey chili, and finally for the chocolate chip bagel. When I asked for a manager, the only response was a shrug and “They’re busy.” I waited another five minutes before my name even appeared on the pickup board.
When my sandwich finally arrived, it was cold and soggy. The bread—once Panera’s strong point—tasted stale, and my turkey was rubbery. The supposed “fresh greens” in the salad were wilted, and the dressing was barely enough to coat the leaves. To top it off, the coffee station was empty of cups, lids, and stirrers; I had to flag down an employee to scrounge up a few.
At full price, this experience was inexcusable. The quality and service fell well below what I’d expect even from a fast-casual spot, let alone a national brand known for its fresh menu.
I’ve always been a fan of Panera’s concept, but this location needs a serious overhaul—in staffing, stock management, and basic cleanliness. Until they address these issues, I can’t recommend stopping by. Consider trying a different café or bakery in the area instead.
Sure has gone downhill since St Louis Bread. Soup was not hot. Asked for no tomato and cucumber on the Greek salad and it was on it. Salad bowl was only half full. Asked them to fill it with more salad and remove the tomato and cucumber. They just covered up the tomatoes and cucumbers with lettuce. Service is terrible and it’s freezing inside. It’s too bad. Could be a good healthier option for lunch but the food is junk now.
Worst and racist service.
The service at this location has gone straight in the tank! The staff could care less about patrons.
Atmosphere: 1
Food: 1
Service: 1
Great food, especially their soups, sandwiches and salads. I eat there at once per week
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Greek Salad, Broccoli Cheddar Soup
it's a fave
Atmosphere: 5
Food: 5
Service: 5
Closes at 9:00 but out of bread bowls by 6:00!!!
Atmosphere: 3
Food: 4
Service: 1
Seems like a waste of labor. Got 3-4 employees just standing there twiddling their thumbs while pre-orders are just sitting on the counter - ready but not packed and sealed up at the pick up shelf. Had to track down my order - asked an employee where it was at because it was marked on the screen and my phone the order was ready. He just pointed to the counter and said “oh you’ll have to go grab it over there”. Why is there like 3-4 people standing there while the kitchen is behind putting orders on the shelf? Id be embarrassed if I was management.
Atmosphere: 1
Food: 3
Service: 1
Just got a carryout. The quality just keeps dropping. I got a bowl of chicken noodle soup that was just awful. Not a single noodle, slice of carrot, or chunk of chicken, just overly salty broth. I could have done better with some bouillon, and it would have been a whole lot cheaper!
Atmosphere: 3
Food: 1
Service: 3
Restaurantji Recommends
Yummy food
Atmosphere: 5
Food: 5
Service: 4
This store is DISGUSTING. I've been here on 4 separate occasions over the last 2 months and it's never been clean. The floors are covered in trash and debris, the counter where you get drinks is coated and sticky. The soda fountain looks moldy. Super disappointing
Atmosphere: 1
Food: 3
Service: 2
The bread company isn't like it used to be
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Bacon Turkey Bravo
Love bread co. This is my first time at this location and theyre out of almost every single kind if bagel and its not even 8:30am
The asiago bagel breakfast sandwich was really good!
Atmosphere: 5
Food: 5
Service: 5
Loading...