Never fails, they moved to this spot/kept the old spot by the theater on mid rivers, some of the guys that used to be there moved over to this spot I think “not sure” regardless still my favorite place to get a consistent steak in
Food: 5
Ty Wilkes
I eat at penn station quite frequently but lately the service at this location is beginning to deter me from the chain. I ordered online for a specific time due to me grabbing food on my lunch. Once I arrived, no greeting was provided. I headed to the designated pick up area, the lady behind the counter picked up the phone & instead of placing them on hold to proceed to assist me, she took their entire order when I could visibly see my order was ready. I tried to get her attention - because once again, I am running on a tight lunch shift - she ignored me & continued on with the phone call. After she finally asked me how I could be helped, the order was wrong. Additional time had to be spent for her to correct it. All in all, the friendless - really lack thereof & service at this location is terrible. I keep going back hoping that it’ll be different but maybe that’s on me.Received a response from a manager at this store & no wonder the lady is rude every visit — there’s no accountability. He blamed me for not being patient despite the fact that I was waiting to be assisted when she answered the phone. I get 100% protecting your employee’s, but when they are in the wrong - like in this case - redirect them.
Atmosphere: 1
Food: 3
Service: 1
Tommy Timmermann
Food was delicious. Gentleman wearing the sun glasses who took our order was very kind and did a great job. We’ll be back.
Atmosphere: 5
Food: 5
Service: 5
Joe Gotti
Been to this location several times, almost to the point I’d be considered a casual, and I’ve never had any issues with it.However, the last time I went, the manager lady (in the red shirt) was just unprofessional. No hi or hello when I walked in, had an attitude in her tone when asking about my order, didn’t offer me a receipt, and then when I did ask, she was visibly upset that she had to reprint it, and then no thank you or goodbye. She would go on to complain about a large online order that came in to her coworker while making my sandwich. Other than that, I was the only person in the whole place.Lastly, the sandwich and fries were good as always, but it was incorrect (sauce was added on the sandwich that I had asked to be on the side, not the end of the world but scraping sauce off my sandwich is not how I wanted to enjoy my meal. The same one I’ve gotten literally every time).I won’t blacklist the place just yet, maybe she was having a bad day like we all do sometimes. I would only advise treating your paying customers like people and not obstacles.
Atmosphere: 1
Food: 2
Service: 1
Di Hennenhoefer
Quick &
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sub
Vallen Napolitano
I rarely ever leave negative reviews but today I felt it was necessary after the service I received at this penn station. The lady behind the counter was so rude and seemed to dislike me asking questions or needing assistance. She gave off the impression that I was bothering her when she had no other customers or orders to fill. I hope my takeout food is okay after she was so rude to me. I hope she learns how to smile and not be so off putting to customers. I wish I would have got her name so I could put it on here. I’ll just go to the other locations if this is how the service is expected here. After all, this is her job so she should be nicer than how she treated me.
Atmosphere: 1
Food: 1
Service: 1
Natalie Miscannon
Ordered online for pickup and marked the sandwiches as plain. They did not make them plain and gave us raw fries (not soggy, actually raw) and we didn’t notice until we got home. I called up there to say we were bringing them back and asked her to start remaking them so we didn’t have to wait another 20 minutes. The manager was extremely rude, never apologized, and continued making snarky comments. They didn’t make the sandwiches until we got back there so we had to wait AGAIN. We won’t be coming back because of their TERRIBLE customer service.
Atmosphere: 1
Food: 1
Service: 1
Charlie Adams
Great sandwiches but it seems all fast food sandwiches are getting smaller and smaller.
A.J. Terrell
Awesome store. The staff are super friendly. Tyler and Sara are incredibly helpful and so polite.
After working a year and a half at the cottleville location. After returning to the store I have been harassed and targeted by the store gm and his wife. Keep in mind I have only worked 1 shift with the guy in my store and a few shifts with him and his wife at the ofallon store. All instances being good instances and I never really talked much to the guy. But after returning after quite some time of not being in the store to retaste the meals I use to live off of, I have been harassed and targeted on multiple occasions. The first time I walked in the gm refused to acknowledge me by my name and passive aggressively referred to me as sir with an angry look on his face. After leaving he made the same remark "have a good one SIR" he chimed again passive aggresively. Didn't think much of it so I kept returning then I discover his wife works with him the next time. I ask to have a Reubens sandwich with steak spice added. I do this all the time not just for me but for customers as well when I worked there. She then starts spewing excuses as to why she couldn't do it such as inventory costs and how much that would affect it and that I'm not a special customer. After this exchange I leftand opened the door with my foot since my hands were full with my food because there's no way I would eat there withsomeone with that much attitude. When I do this she screams at me not to kick that door. So I have to explain what the metal bottom part of a door does and why that's okay. As you can tell she didn't like that after me explaining to her how a door works and her constantly try to fight me on it I leave. The next time I return it's just both the gm and his wife both staring me down like they're going to do something any time that I come in. The staring has gotten worse. And she makes sure to track me all the way out the door. After returning employees have alerted me that the gm now hides in the back and refuses to see me and forces other employees to handle me. Not only this but employees have also informed me that they were told that if they see me they are to tell me to leave. Obviously these people have something against me but i have no clue what. Because the only time I interacted with them was helping them out at their store and doing g what they told me. cant wait to be treated poorly the next time I leave school for a meal next to it! Although the food was decent for the few employees that can actually treat a person like a person.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Cheesesteak
Michael Vergere
From coast to coast, no one makes a better Italian grilled sub sandwich than Penn Station.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sub
Andrew Ryan
Workers are always nice and my orders are always prepared correctly.
T Takagi
The Cottleville store is always consistent. It's clean, people are friendly, sandwiches are freshly made and taste great. The fresh cut fries!! We do a lot of to-go orders, and they always wait until i arrive to drop the fries! Love them for that. They are pricier than the bland subs you get elsewhere, but you really do get what you pay for here. Reco the artichoke w/chicken on multi grain. Yum!
Never fails, they moved to this spot/kept the old spot by the theater on mid rivers, some of the guys that used to be there moved over to this spot I think “not sure” regardless still my favorite place to get a consistent steak in
Food: 5
I eat at penn station quite frequently but lately the service at this location is beginning to deter me from the chain. I ordered online for a specific time due to me grabbing food on my lunch. Once I arrived, no greeting was provided. I headed to the designated pick up area, the lady behind the counter picked up the phone & instead of placing them on hold to proceed to assist me, she took their entire order when I could visibly see my order was ready. I tried to get her attention - because once again, I am running on a tight lunch shift - she ignored me & continued on with the phone call. After she finally asked me how I could be helped, the order was wrong. Additional time had to be spent for her to correct it. All in all, the friendless - really lack thereof & service at this location is terrible. I keep going back hoping that it’ll be different but maybe that’s on me.Received a response from a manager at this store & no wonder the lady is rude every visit — there’s no accountability. He blamed me for not being patient despite the fact that I was waiting to be assisted when she answered the phone. I get 100% protecting your employee’s, but when they are in the wrong - like in this case - redirect them.
Atmosphere: 1
Food: 3
Service: 1
Food was delicious. Gentleman wearing the sun glasses who took our order was very kind and did a great job. We’ll be back.
Atmosphere: 5
Food: 5
Service: 5
Been to this location several times, almost to the point I’d be considered a casual, and I’ve never had any issues with it.However, the last time I went, the manager lady (in the red shirt) was just unprofessional. No hi or hello when I walked in, had an attitude in her tone when asking about my order, didn’t offer me a receipt, and then when I did ask, she was visibly upset that she had to reprint it, and then no thank you or goodbye. She would go on to complain about a large online order that came in to her coworker while making my sandwich. Other than that, I was the only person in the whole place.Lastly, the sandwich and fries were good as always, but it was incorrect (sauce was added on the sandwich that I had asked to be on the side, not the end of the world but scraping sauce off my sandwich is not how I wanted to enjoy my meal. The same one I’ve gotten literally every time).I won’t blacklist the place just yet, maybe she was having a bad day like we all do sometimes. I would only advise treating your paying customers like people and not obstacles.
Atmosphere: 1
Food: 2
Service: 1
Quick &
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sub
I rarely ever leave negative reviews but today I felt it was necessary after the service I received at this penn station. The lady behind the counter was so rude and seemed to dislike me asking questions or needing assistance. She gave off the impression that I was bothering her when she had no other customers or orders to fill. I hope my takeout food is okay after she was so rude to me. I hope she learns how to smile and not be so off putting to customers. I wish I would have got her name so I could put it on here. I’ll just go to the other locations if this is how the service is expected here. After all, this is her job so she should be nicer than how she treated me.
Atmosphere: 1
Food: 1
Service: 1
Ordered online for pickup and marked the sandwiches as plain. They did not make them plain and gave us raw fries (not soggy, actually raw) and we didn’t notice until we got home. I called up there to say we were bringing them back and asked her to start remaking them so we didn’t have to wait another 20 minutes. The manager was extremely rude, never apologized, and continued making snarky comments. They didn’t make the sandwiches until we got back there so we had to wait AGAIN. We won’t be coming back because of their TERRIBLE customer service.
Atmosphere: 1
Food: 1
Service: 1
Great sandwiches but it seems all fast food sandwiches are getting smaller and smaller.
Awesome store. The staff are super friendly. Tyler and Sara are incredibly helpful and so polite.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fresh-Squeezed Lemonade, Chicken Teriyaki, Chocolate Chunk Cookies, Turkey Bacon Ranch, Fresh-Cut Fries, Chicken Parmesan
Everything was Hot,Fresh and Fast!!! We even ate in the dining area and it was clean as Well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesesteak, Fresh
Restaurantji Recommends
After working a year and a half at the cottleville location. After returning to the store I have been harassed and targeted by the store gm and his wife. Keep in mind I have only worked 1 shift with the guy in my store and a few shifts with him and his wife at the ofallon store. All instances being good instances and I never really talked much to the guy. But after returning after quite some time of not being in the store to retaste the meals I use to live off of, I have been harassed and targeted on multiple occasions. The first time I walked in the gm refused to acknowledge me by my name and passive aggressively referred to me as sir with an angry look on his face. After leaving he made the same remark "have a good one SIR" he chimed again passive aggresively. Didn't think much of it so I kept returning then I discover his wife works with him the next time. I ask to have a Reubens sandwich with steak spice added. I do this all the time not just for me but for customers as well when I worked there. She then starts spewing excuses as to why she couldn't do it such as inventory costs and how much that would affect it and that I'm not a special customer. After this exchange I leftand opened the door with my foot since my hands were full with my food because there's no way I would eat there withsomeone with that much attitude. When I do this she screams at me not to kick that door. So I have to explain what the metal bottom part of a door does and why that's okay. As you can tell she didn't like that after me explaining to her how a door works and her constantly try to fight me on it I leave. The next time I return it's just both the gm and his wife both staring me down like they're going to do something any time that I come in. The staring has gotten worse. And she makes sure to track me all the way out the door. After returning employees have alerted me that the gm now hides in the back and refuses to see me and forces other employees to handle me. Not only this but employees have also informed me that they were told that if they see me they are to tell me to leave. Obviously these people have something against me but i have no clue what. Because the only time I interacted with them was helping them out at their store and doing g what they told me. cant wait to be treated poorly the next time I leave school for a meal next to it! Although the food was decent for the few employees that can actually treat a person like a person.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Cheesesteak
From coast to coast, no one makes a better Italian grilled sub sandwich than Penn Station.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sub
Workers are always nice and my orders are always prepared correctly.
The Cottleville store is always consistent. It's clean, people are friendly, sandwiches are freshly made and taste great. The fresh cut fries!! We do a lot of to-go orders, and they always wait until i arrive to drop the fries! Love them for that. They are pricier than the bland subs you get elsewhere, but you really do get what you pay for here. Reco the artichoke w/chicken on multi grain. Yum!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Fresh
Sandwhich was great, service was great, loved it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sub