Solid pretzels, maybe a little overdone, but whoever was behind the counter 4/9/25 at 2 pm is the nicest person I've met. Very helpful, grade A customer service
DAYONE•FINESSE A.T.M.G
Man these things get me really twisted in the knots love it
kelli griffin
🥨Delightful mall stop while shopping. Locally owned; universally pleasing. 🥨
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Box of Bites with 2 Large Soft Drinks, Pretzel Combo
B.D. Bob
1230 pm on 9/20 was told it would be "a while" by a woman who was very rude with no customers ahead of me and she disappeared. No problem because there was a better pretzel store on the second level of the same mall. Whoever owns "Pretzelmaker" in mid rivers mall must be a wealthy individual because their employees didn't want my money. Auntie Annie's saved the day. Would not repeat.
Atmosphere: 1
Food: 1
Service: 1
Tay
Solid mall food. I'm not a pretzel person myself so I usually get a large soda like I used to when I worked at Journeys down there. But I can speak for my friend when they really like the pretzel bites there. Also shoutout to Mallory and Reiss! Very nice and I always saw Mallory working when I stopped by!
Atmosphere: 4
Food: 4
Service: 5
Taylor
Solid mall food. I'm not a pretzel person myself so I usually get a large soda like I used to when I worked at Journeys down there. But I can speak for my friend when they really like the pretzel bites there. Also shoutout to Mallory and Reiss! Very nice and I always saw Mallory working when I stopped by!
LukeyDukey
This place is so
Atmosphere: 5
Food: 5
Service: 5
Kiarra H
Stopped by here today because an old friend was working here and wanted to see if they were still around. Surprise, they were not. No wonder, the food quality is poor, the place is depressing, and sad looking. Heard the store owner was an insufferable woman who was very harsh. This is a pretzel shop, no need to work your employees the way you do. I definitely would not recommend this place!
Atmosphere: 1
Food: 1
Service: 1
L R
The teenager's working wear gloves, but they touch all over everything while wearing those gloves, then roll pretzel dough with the same gloves. The guy making our pretzels couldn't stop touching his cell ph & pulling his earbuds out & putting them back in while wearing the gloves he then used to roll out our pretzel dough. After watching that happen, I asked for a refund before my order was done. It took some time as he had to call the manager to do so. I don't recommend eating here because of that dirty grossness that has to be against health standards. It made me sick to my stomach just watching that all happen knowing people behind me were going to eat that.
Cell Chaos
The two high school age guys working the counter were nice enough, however, we watched as one fellow prepared pretzels, while intermittently touching his phone, his ear buds, the cash register WHILE wearing the gloves used to prepare the food.We asked for a refund before the pretzels were done, and they politely obliged.
Waited for 10 minutes for employees at 2pm store was clearly open with no one
Atmosphere: 1
Food: 1
Service: 1
Debora A
Pretzels are good! Employees are awful. So incredibly rude, and they look like it’s complete torture to be there.
Chasity
Three emplyoyees behind the counter 2 guys and 1 girl The girl taking the orders was rude and looked disgusted to even be there. I asked if the pretzels were fresh because the 2 that were in the case didn't look so good and maybe a little over done. Her response was "I don't know" and rolled her eyes. Hesitantly I ordered them and a regular soda. The pretzels were extremely dry over cooked and small. The cup was filled to the top with ice very little soda. Asked for a refill was told no and when I tried to say all I got was mostly ice I was cut off and again just plain rude. The employees made some rude comments I asked for the manager name or phone number ..I was told to google it. I asked for my receipt hoping the number would be on there they wouldn't give me the receipt.I will NEVER buy from there again. Used to be a favorite stop when I went to the mall.
Jessica Grubb
Two stars because the pretzels were good although some still very doughy and fresh BUT the girl working the register is rude af.
Mike Miner
We placed and paid for an order to pick up at 5pm. My daughter and I went to pick up the order at 5 and there was no one working at the location at Mid Rivers Mall. There was no communication whatsoever, and we ordered within business hours. We have still not received any communication.
Solid pretzels, maybe a little overdone, but whoever was behind the counter 4/9/25 at 2 pm is the nicest person I've met. Very helpful, grade A customer service
Man these things get me really twisted in the knots love it
🥨Delightful mall stop while shopping. Locally owned; universally pleasing. 🥨
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Box of Bites with 2 Large Soft Drinks, Pretzel Combo
1230 pm on 9/20 was told it would be "a while" by a woman who was very rude with no customers ahead of me and she disappeared. No problem because there was a better pretzel store on the second level of the same mall. Whoever owns "Pretzelmaker" in mid rivers mall must be a wealthy individual because their employees didn't want my money. Auntie Annie's saved the day.
Would not repeat.
Atmosphere: 1
Food: 1
Service: 1
Solid mall food. I'm not a pretzel person myself so I usually get a large soda like I used to when I worked at Journeys down there. But I can speak for my friend when they really like the pretzel bites there. Also shoutout to Mallory and Reiss! Very nice and I always saw Mallory working when I stopped by!
Atmosphere: 4
Food: 4
Service: 5
Solid mall food. I'm not a pretzel person myself so I usually get a large soda like I used to when I worked at Journeys down there. But I can speak for my friend when they really like the pretzel bites there. Also shoutout to Mallory and Reiss! Very nice and I always saw Mallory working when I stopped by!
This place is so
Atmosphere: 5
Food: 5
Service: 5
Stopped by here today because an old friend was working here and wanted to see if they were still around. Surprise, they were not. No wonder, the food quality is poor, the place is depressing, and sad looking. Heard the store owner was an insufferable woman who was very harsh. This is a pretzel shop, no need to work your employees the way you do. I definitely would not recommend this place!
Atmosphere: 1
Food: 1
Service: 1
The teenager's working wear gloves, but they touch all over everything while wearing those gloves, then roll pretzel dough with the same gloves. The guy making our pretzels couldn't stop touching his cell ph & pulling his earbuds out & putting them back in while wearing the gloves he then used to roll out our pretzel dough. After watching that happen, I asked for a refund before my order was done. It took some time as he had to call the manager to do so. I don't recommend eating here because of that dirty grossness that has to be against health standards. It made me sick to my stomach just watching that all happen knowing people behind me were going to eat that.
The two high school age guys working the counter were nice enough, however, we watched as one fellow prepared pretzels, while intermittently touching his phone, his ear buds, the cash register WHILE wearing the gloves used to prepare the food.We asked for a refund before the pretzels were done, and they politely obliged.
Restaurantji Recommends
Waited for 10 minutes for employees at 2pm store was clearly open with no one
Atmosphere: 1
Food: 1
Service: 1
Pretzels are good! Employees are awful. So incredibly rude, and they look like it’s complete torture to be there.
Three emplyoyees behind the counter 2 guys and 1 girl The girl taking the orders was rude and looked disgusted to even be there. I asked if the pretzels were fresh because the 2 that were in the case didn't look so good and maybe a little over done. Her response was "I don't know" and rolled her eyes. Hesitantly I ordered them and a regular soda. The pretzels were extremely dry over cooked and small. The cup was filled to the top with ice very little soda. Asked for a refill was told no and when I tried to say all I got was mostly ice I was cut off and again just plain rude. The employees made some rude comments I asked for the manager name or phone number ..I was told to google it. I asked for my receipt hoping the number would be on there they wouldn't give me the receipt.I will NEVER buy from there again. Used to be a favorite stop when I went to the mall.
Two stars because the pretzels were good although some still very doughy and fresh BUT the girl working the register is rude af.
We placed and paid for an order to pick up at 5pm. My daughter and I went to pick up the order at 5 and there was no one working at the location at Mid Rivers Mall. There was no communication whatsoever, and we ordered within business hours. We have still not received any communication.
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