Please allow this review to encompass the last FIVE visits at this Wingstop location. I cannot say enough good things about the level of service and food quality at this location. I have never had to wait more than my expected wait time and have never had an incorrect order on any of the five visits. When I read the negative reviews, I am forced to believe the customers have learning disabilities or were drunk on cheap red wine when they ordered and hit the wrong button. If you have a problem with this store take a good look in the mirror because the problem is you....
Atmosphere: 5
Food: 5
Service: 5
Dorothy Geisz
HORRIBLE. TERRIBLE. NO GOOD. VERY BAD. We placed an order (big order, expensive) from this location IN ADVANCE to be delivered at 7:30 pm. It went through two DoorDash drivers and I tried calling Wingstop four times to find out what the heck was going on, and they wouldn't answer. I finally called the DoorDash driver at 8:30 pm (knew it wasn't her fault) and she explained there were 30+ orders on the board and our name was not one of them... She said there were two people working and refused to answer the phone or talk to anyone. She was kind enough to wait around for our food and we got it at 9:30 pm. You couldn't even cancel the order because it said you had to call the store... I will be calling today to get our refund and calling the corporate office. BEWARE of this Wingstop, do yourself a favor and go to the one off First Capitol they are amazing. Harvester Wingstop, you suck!
Atmosphere: 1
Food: 1
Service: 1
Baileigh Mccrady-Roberts
I ordered my food through Wingstops website last night 12/18 @6:30 worth $50 of food. Waited over 2 hours, went through 4 different dashers claiming the workers had kept saying 8 more minutes and that was at 7;30. My order wasn’t ready until 8:30. I wanted to call wingstop to cancel my order but no one answered the phone. My DoorDasher was keeping me updated and I drove the 15 minutes up there to cancel my order. The food ended up getting done as soon as I arrived but it was soggy and gross. There were 2 employees working, who were literally working a snail speed and not even talking to the 12-25 people in the lobby & phones ringing off the hook. I asked for a refund and the older gentleman, eye rolled and asked for my order number, only to find out they aren’t able to issues refunds in store and I have to wait for a manager to call me. Ridiculous! This was my first time trying wingstop and will definitely be my last. I would still like a refund!
Atmosphere: 1
Food: 1
Service: 1
Charlie Keelow
Placed an order through the wingstop app, waited 2 HOURS for DOORDASH to tell me the order was canceled. Nobody answers the phone, so don’t bother. Order in person, and NEVER get delivery. I’ve called 23 times so far, it has been 30 minutes, and nobody will pick up the phone to tell me if i got refunded for the order
Service: 1
Brendan M
We've placed online orders at this location twice. The first time, we showed up at the pickup time and waited 15 minutes for our order.
The second time was with a group of friends. We placed an order for DD delivery 3 hours ahead of time. It's now 2 hours past our pickup time and our name isn't even on the the board. The only way to cancel is to call the store, but no one is picking up. Apparently there are also a lot of other people waiting in the store and the workers aren't talking to them.
We just want to cancel our order and get our money back. I'll never order from here again.
Atmosphere: 1
Food: 3
Service: 1
Dylan Mueller
I ordered food on the app. Waited 45 minutes for them to only have half the order in the bag. One employee repeatedly touched his lips with his hands and continued handling the food. I let two other employees working ,one being the manager, know and they did absolutely nothing. At which point I asked for a refund and was told I had to call the global hotline. Spoke with a rep there and she was nice but still have to wait 3-5 business days to hear from them. Not even sure when I will be refunded my money as I have to wait to hear from “customer service leadership”. Seriously one of the worst service and most unsanitary service by far that I have ever had.
Atmosphere: 1
Food: 1
Service: 1
stacey lenberg
Ordered online, coupon was accepted, food was ready when we got there, order was exactly right, everything was delicious
Atmosphere: 5
Food: 5
Service: 5
Spencer Hawkins
Placed an online order and the location wasn’t even open when I got there
Atmosphere: 1
Food: 1
Service: 1
Gregory Rowoldt
Been here about 15 times. The first 11 were great. Addicted to the sandwich and fries. The first bad visit was about November 13th, 2025, the sandwich was completely rubbery and inedible. I will not call a store and complain, I prefer corporate coupons to ensure unbiased food remakes. No response from corporate, just the free french fries for the “comments”.
Food has gone downhill even before that experience. Food always ready on time, just lacking in sauce and care given. Buns used to be toasted, not anymore.
Today is December 2nd about noon. Snowed last night, drove by first to make sure they were open. “Open sign” on. Did a few errands and ordered online before my arrival. Open sign still on, dark inside with a sign on the door, store closed. Website took my order and my money, of course. Nobody to call, nothing to do but go home hungry. Maybe get a refund in a day or three, who knows.
Done with this location. I guess I will try another location, way out of the way for me, but love this chicken. Obviously with the added distance, I will be ordering less.
Atmosphere: 5
Food: 2
Service: 5
Brayan Salinas
Placed an order to dine in, 45 minutes passed and didn't hear my order called out so I go up and check on my order, come to find out they haven't even started on it. The wingstop was absolutely empty, I would understand if it was busy but there's no excuse for that type of incompetence. As soon as they sayd they bumped it off the order screen and forgot to make it i asked for a refund. But wait there's more the incompetence continues.... For some reason they lack training on the cash register, out of the 3 employees there not one knew how to give a refund. Save your money and time! AND JUST GO TO ANOTHER WINGSTOP!
I’ve been here twice and both times, the most pleasant experience because of the people. They’re always hustling to get orders ready and are apologetic if your order is 1 minute late. The food is as expected. I’m just really impressed with the staff. Good job staff.
Atmosphere: 5
Food: 5
Service: 5
Kelsey Brock
Put in a pick up order, first time here. Waiting on my order and I watched one of the workers throw away a large silver sauce package. The worker then pulled it out of the trash to unscrew the white plastic dispenser. Without washing it, took it back to the area near the fryer. I also watched one of the workers eat while making the food. The kitchen is in plain site for everyone to see. The worker definitely need more education on food safety protocols.
Food: 1
Service: 1
Aesira Eye
My food turn out to be fine to me idk bout you guys it was pretty good for my 1st time
Food: 5
Service: 5
James Wilson
I placed an order over the phone and had a coupon, the employee said to just bring coupon into store with me so I did. When I get there the employee at the register looked like he was stoned and talked very slow and methodically, pants hanging low, and didnt know what he was doing. Not a good first impression. I paid for my order and he forgot to give me my change 3 times! Also forgot to give me my cup for my drink. Then I gave him tue coupon as he told me to when on the phone then says I cant use it, I have to bring it in store. Im like Um I am here in store presenting you the coupon, he looked confused and talked to a manager and he comes back saying I have to place the whole order in store to use coupon. I said said why didnt you tell me this when we were on the phone?? He just looks at me and says sorry nothing i can do so I asked to talk to manager myself and explained what happened and the manager somewhat apologized and let me use the coupon. After all that I still had to ask for my change again! Clearly the employee cant comprehend anything. Very inexperienced uneducated staff.
Tim Brooks
Worse than the reviews would lead you to believe. Spend $80.00 and they don't give you any of the sauces they make you pay for.
Please allow this review to encompass the last FIVE visits at this Wingstop location. I cannot say enough good things about the level of service and food quality at this location. I have never had to wait more than my expected wait time and have never had an incorrect order on any of the five visits. When I read the negative reviews, I am forced to believe the customers have learning disabilities or were drunk on cheap red wine when they ordered and hit the wrong button. If you have a problem with this store take a good look in the mirror because the problem is you....
Atmosphere: 5
Food: 5
Service: 5
HORRIBLE. TERRIBLE. NO GOOD. VERY BAD.
We placed an order (big order, expensive) from this location IN ADVANCE to be delivered at 7:30 pm. It went through two DoorDash drivers and I tried calling Wingstop four times to find out what the heck was going on, and they wouldn't answer. I finally called the DoorDash driver at 8:30 pm (knew it wasn't her fault) and she explained there were 30+ orders on the board and our name was not one of them... She said there were two people working and refused to answer the phone or talk to anyone. She was kind enough to wait around for our food and we got it at 9:30 pm. You couldn't even cancel the order because it said you had to call the store... I will be calling today to get our refund and calling the corporate office. BEWARE of this Wingstop, do yourself a favor and go to the one off First Capitol they are amazing. Harvester Wingstop, you suck!
Atmosphere: 1
Food: 1
Service: 1
I ordered my food through Wingstops website last night 12/18 @6:30 worth $50 of food. Waited over 2 hours, went through 4 different dashers claiming the workers had kept saying 8 more minutes and that was at 7;30. My order wasn’t ready until 8:30. I wanted to call wingstop to cancel my order but no one answered the phone. My DoorDasher was keeping me updated and I drove the 15 minutes up there to cancel my order. The food ended up getting done as soon as I arrived but it was soggy and gross. There were 2 employees working, who were literally working a snail speed and not even talking to the 12-25 people in the lobby & phones ringing off the hook. I asked for a refund and the older gentleman, eye rolled and asked for my order number, only to find out they aren’t able to issues refunds in store and I have to wait for a manager to call me. Ridiculous! This was my first time trying wingstop and will definitely be my last. I would still like a refund!
Atmosphere: 1
Food: 1
Service: 1
Placed an order through the wingstop app, waited 2 HOURS for DOORDASH to tell me the order was canceled. Nobody answers the phone, so don’t bother. Order in person, and NEVER get delivery. I’ve called 23 times so far, it has been 30 minutes, and nobody will pick up the phone to tell me if i got refunded for the order
Service: 1
We've placed online orders at this location twice. The first time, we showed up at the pickup time and waited 15 minutes for our order.
The second time was with a group of friends. We placed an order for DD delivery 3 hours ahead of time. It's now 2 hours past our pickup time and our name isn't even on the the board. The only way to cancel is to call the store, but no one is picking up. Apparently there are also a lot of other people waiting in the store and the workers aren't talking to them.
We just want to cancel our order and get our money back. I'll never order from here again.
Atmosphere: 1
Food: 3
Service: 1
I ordered food on the app. Waited 45 minutes for them to only have half the order in the bag. One employee repeatedly touched his lips with his hands and continued handling the food. I let two other employees working ,one being the manager, know and they did absolutely nothing. At which point I asked for a refund and was told I had to call the global hotline. Spoke with a rep there and she was nice but still have to wait 3-5 business days to hear from them. Not even sure when I will be refunded my money as I have to wait to hear from “customer service leadership”. Seriously one of the worst service and most unsanitary service by far that I have ever had.
Atmosphere: 1
Food: 1
Service: 1
Ordered online, coupon was accepted, food was ready when we got there, order was exactly right, everything was delicious
Atmosphere: 5
Food: 5
Service: 5
Placed an online order and the location wasn’t even open when I got there
Atmosphere: 1
Food: 1
Service: 1
Been here about 15 times. The first 11 were great. Addicted to the sandwich and fries. The first bad visit was about November 13th, 2025, the sandwich was completely rubbery and inedible. I will not call a store and complain, I prefer corporate coupons to ensure unbiased food remakes. No response from corporate, just the free french fries for the “comments”.
Food has gone downhill even before that experience. Food always ready on time, just lacking in sauce and care given. Buns used to be toasted, not anymore.
Today is December 2nd about noon. Snowed last night, drove by first to make sure they were open. “Open sign” on. Did a few errands and ordered online before my arrival. Open sign still on, dark inside with a sign on the door, store closed. Website took my order and my money, of course. Nobody to call, nothing to do but go home hungry. Maybe get a refund in a day or three, who knows.
Done with this location. I guess I will try another location, way out of the way for me, but love this chicken. Obviously with the added distance, I will be ordering less.
Atmosphere: 5
Food: 2
Service: 5
Placed an order to dine in, 45 minutes passed and didn't hear my order called out so I go up and check on my order, come to find out they haven't even started on it. The wingstop was absolutely empty, I would understand if it was busy but there's no excuse for that type of incompetence. As soon as they sayd they bumped it off the order screen and forgot to make it i asked for a refund.
But wait there's more the incompetence continues....
For some reason they lack training on the cash register, out of the 3 employees there not one knew how to give a refund.
Save your money and time! AND JUST GO TO ANOTHER WINGSTOP!
Atmosphere: 1
Service: 1
Restaurantji Recommends
I’ve been here twice and both times, the most pleasant experience because of the people. They’re always hustling to get orders ready and are apologetic if your order is 1 minute late. The food is as expected. I’m just really impressed with the staff. Good job staff.
Atmosphere: 5
Food: 5
Service: 5
Put in a pick up order, first time here. Waiting on my order and I watched one of the workers throw away a large silver sauce package. The worker then pulled it out of the trash to unscrew the white plastic dispenser. Without washing it, took it back to the area near the fryer. I also watched one of the workers eat while making the food. The kitchen is in plain site for everyone to see. The worker definitely need more education on food safety protocols.
Food: 1
Service: 1
My food turn out to be fine to me idk bout you guys it was pretty good for my 1st time
Food: 5
Service: 5
I placed an order over the phone and had a coupon, the employee said to just bring coupon into store with me so I did. When I get there the employee at the register looked like he was stoned and talked very slow and methodically, pants hanging low, and didnt know what he was doing. Not a good first impression. I paid for my order and he forgot to give me my change 3 times! Also forgot to give me my cup for my drink. Then I gave him tue coupon as he told me to when on the phone then says I cant use it, I have to bring it in store. Im like Um I am here in store presenting you the coupon, he looked confused and talked to a manager and he comes back saying I have to place the whole order in store to use coupon. I said said why didnt you tell me this when we were on the phone?? He just looks at me and says sorry nothing i can do so I asked to talk to manager myself and explained what happened and the manager somewhat apologized and let me use the coupon. After all that I still had to ask for my change again! Clearly the employee cant comprehend anything. Very inexperienced uneducated staff.
Worse than the reviews would lead you to believe. Spend $80.00 and they don't give you any of the sauces they make you pay for.
Atmosphere: 1
Food: 1
Service: 1
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