Dairy Queen Grill & Chill

I made an online order, arrived 15 minutes later to pick it up, stood in line to remind them that I needed my food. After 15 minutes, I only received cups for drinks. There is an uncommunicative girl at the checkout who doesn't care that you are late for work. Why do you accept online orders when I have to come and order the same thing again

Atmosphere: 2

Food: 3

Service: 1

This dairy queen has been out go to but after it was sold now there more than eating at a sit down restaurant

Atmosphere: 5

Food: 5

Service: 5

Doordash and Grubhub orders are usually ready when I arrive to pick up and deliver.

Service: 5

This is the worst DQ location I’ve ever been to!! I love DQ and have such fond memories of DQ treats growing up. Today, I took my kids there for dinner and treats. The DQ employee served a blizzard to my kids and did the whole turn it upside down thing while I was helping my other children. Of course my son thinks this is a magic trick and tries it right away resulting in dropping the entire thing all over himself. I’m busy cleaning it up with no help from staff, just a million napkins wiping the table and floor. Then I ask if we could get and replacement and the rudest manager ever, Kayla, says “No, we didn’t drop it. Go buy another one. You need to watch your kids better.” I was horrified!!! The audacity and rudeness of that comment absolutely shocked me!! At every restaurant I’ve ever been to (including other DQ locations) if someone accidentally drops something before they eat a single bite then they replace it!!! Especially a small child who was simply mimicking what the employee did and not understanding that it wasn’t magic. Shame on you DQ!!! He was sobbing and the manager told me to go buy another one. She continued being nasty and rude the whole time we were there. Shame on you Kayla for ruining our summer treat!! Go work somewhere that does not involve customer service since you are such a rude and unhappy woman!

Atmosphere: 1

Food: 4

Service: 1

No seal on my uber eats delivery of my blizzard. tamper-evident packaging should be required. It went right in the trash, unfortunately!

Hospitality was fantastic and the food was delicious!

Atmosphere: 5

Food: 5

Service: 5

Double charged my card and refused to fix. Now I gotta go through a whole credit card process.

Nothing quite like paying $12 for cold chicken strips, cold fries, and butterless bread. Maybe try cooking food to order?

Food: 1

Cashier was very sweet and nice and respectful . Great customer service good food me and my son enjoy it 100%

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries

It's very kind. It's my first time visiting and thank you for responding with a big smile. The ice cream was delicious and the moo latte was good.

Atmosphere: 3

Food: 5

Service: 5

Everything was good (burger, fries, Sundays).

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries, Bacon Cheeseburger

Tried one more time, this time got whole order wrong, blizzard mixed up size with flavor. Pretzels were cold. Worst place every.

Food: 3

Service: 1

Legit don't know why it is so hard to leave off ingredients as asked could not eat my food because the 2 things I asked to leave off were put on sloppily I might add. So thanks for ruining my lunch.

Atmosphere: 5

Food: 2

Service: 1

Recommended dishes: Large Strawberry Sundae

Been through at least 5 times at this point, always expecting it to maybe be better than the last time. Sadly it never seems to happen, my food is either always cold or steaming hot because it was pulled from the microwave 20 seconds before giving it to me. I understand that with fast food you're not getting gourmet, but why is the microwave used so frequently. Just a really frustrating experience every visit and I hope they will start to cook fresher. Not very hopeful anymore though.

Atmosphere: 2

Food: 1

Service: 3

Paying 14$ for a basket of frozen food is already wild, but getting fries that were obviously fried twice and tough chicken strips is just insane. And then they give you a stale whole piece of plain toast. Who eats plain toast?

Atmosphere: 4

Food: 2

Service: 3