Penn Station East Coast Subs

Thursday 12/26/2024 12:15pm.

I normally go to the S. Lindbergh location as it's closer to me and they've always served me food hot.
For the price, why would they not?

I drove by twice around noon and the "Open" sign wasn't on so assumed that they were closed. Ended up Googling this location tonsee the hours of operation. It shoes opem so I called.
Went in ordered my usual large Philly Chees steak, small fries, no drink.
The guy that took my order (Brotha) and made my food prepared my food as if it was a To-Go meal.
He seemed surprised when he handed me my food as I was sitting down.
I see why now, my sandwich was hot, my fries stale & cold. All threenofnthe back staff saw me place my palm on them and saw my disappointment.
I'd normally have them remake them. However, bybthe time they would have made them I'd had finished my sandwich.
Bodybuilding season so I was already irritated in the service.
I guess if he'd payed more attention to me sitting down he would have prepared fresh fries.

I will not be coming back to this location.

Atmosphere: 5

Food: 2

Service: 4

Recommended dishes: Philly Cheese Steak, Sandwich

This place literally can’t get an order right to save their lives. Every single time I order from them they messed something up. And then every single time I call them and ask them to make it right and they refuse to. I wish they would just come to my house and poke in the eye once a month. It would be a better experience.

Atmosphere: 1

Food: 1

Service: 1

Never Again! Cheese steak was bland and tough. To make matters worse, it was $22.15 for a sandwich, fries, and a drink.

Atmosphere: 3

Food: 1

Service: 5

Recommended dishes: Chips

Staff was great, food was yummy

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Sandwich, Fresh Squeezed Lemonade

I normally don’t write reviews and this location has always done a great job when the girl is cooking… the other guy, I ask for extra mayo, I hardly get any. After calling and letting them know, he told me I was wrong!
I also ordered the turkey avocado for my daughter and she wanted it without the avocado but still comes with lettuce and tomatoes.

Food: 1

Service: 1

Recommended dishes: Sub

Overall good, got a small instead of a regular sub but the sub tastes great and even though at first the fries tasted off they ended up growing on me, definitely will come back if I'm around the area.

Atmosphere: 5

Food: 5

Service: 4

My sandwich was delicious 😋 could of have a little bit more meat

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steak & Cheese, Sub

I love penn station for hot subs 😋 so amazing always

Lady at the register has no clue what she’s doing and when you correct her mistake on your order she tells you that you’re wrong and laughs in your place! This is the worst customer service I’ve ever had !

Atmosphere: 1

Food: 3

Service: 1

This place was great when they had a specific female that was there. She moved to another location further from me. I usually order online but today stopped in to order, the guy was on his phone for 5 min before he even greater us and on his phone when I was placing my order so I knew it was going to be wrong. I got a chicken Philly then asked for 2 regular Phillys he made them all chicken and when I told him it was incorrect he said to me next time I need to specify stake.... I said to him a regular Philly is stake.

Correct me if I am wrong but if you asked for a Philly what are u expecting? Stake right? If I want a chicken Philly then that is when I should specify but a regular Philly is stake someone who works at a sandwich place should know that.

Atmosphere: 2

Food: 5

Service: 2

Recommended dishes: Philly Cheese Steak, Sub, Sandwich

Everything, from the food to the customer service! 5 stars! There were two guys in there an they were great in all the ways.

Atmosphere: 5

Food: 5

Service: 5

Have to update the time on the orders here. I showed up seven minutes past the time my order was supposed to be ready and they had not even started making the order. Just tell me before hand it will be 35 minutes and I won’t show up so early and waste my time

Everything, from the food to the customer service! 5 stars! There were two guys in there an they were great in all the ways.

Atmosphere: 5

Food: 5

Service: 5

Decent enough.

Atmosphere: 3

Food: 3

Service: 4

Recommended dishes: Sandwich

I ordered three Philly steak sandwiches. They were really not good! There was hardly no green peppers or onions at all on them. It was just the meat which was kind of dry. Maybe I should’ve asked for extra onions and extra peppers. It was very disappointing.

Atmosphere: 2

Food: 2

Service: 2