Ultimate bacon jam breakfast sandwich was nothing more than a sprinkle of bacon crumbs on a burnt croissant with a cold egg.
Dealie Youngblood
They have a HARD time making the correct order . I spent time explaining to them EXACTLY what I wanted and even repeated trying to give benefit of doubt they STILL got it wrong… not sure if it’s due to the staff being so young but they truly need better customer service and, time management , and better accuracy w orders. It’s ridiculous
Atmosphere: 1
Food: 4
Service: 1
M Parker
Went through drive thru asked for 4 dozen of assorted donuts. Just for them to give us 3 dozen glazed and a dozen of them assorted but looked absolutely terrible.
Atmosphere: 1
Food: 1
Service: 1
C. Greer
Terrible customer service. I will not be returning.
We arrived at this location at 6:35 and as we walked up to the door, one of the employees walked up and locked it claiming that the lobby closed at 6:40. Not only was it not yet 6:40, that policy was not posted anywhere and the closing time was listed as 7pm. We drove 15 minutes to this location to get donuts for my grandmother only to have the door literally closed in our faces.
Atmosphere: 1
Service: 1
Sky Allen
I ordered two boxes of hot chocolate through the app for a kids’ Christmas party. When I picked up the order, I was given coffee instead, even though the box was clearly labeled “hot chocolate.”
I brought the boxes back immediately, only to be told that they couldn’t actually make the hot chocolate that’s listed and sold on the app, despite already accepting payment for it. That was incredibly frustrating, especially given the purpose of the order.
I was then offered a refund, but the incorrect amount was refunded. When I called to have this fixed, I was told the franchise owner would contact me, which never happened. I followed up again and still received no response or resolution.
Between selling an item they can’t make, mislabeling the order, refunding the wrong amount, and failing to follow up, this experience showed a complete lack of organization and customer service. What should have been a simple order for a children’s event turned into an unnecessary hassle.
I expected much better.
Atmosphere: 1
Food: 1
Service: 1
Louis Fayier
Save your money and support local donut shops. This place lacks accountability and cleanliness. Just read the reviews, you will notice more than one review states the two things above plus many more. Needs new management, you can tell the younger kids run the lady who manages this store.
Atmosphere: 1
Food: 1
Service: 1
Matt Coleman
Consistently the worse dunkin experience ever. Fire the managers and find someone who can manage a staff to operate a coffee shop.
KERI HAHN
Disgusting filthy from front counter to back including where you can get napkins and omg the bathroom the health department should be informed cross contamination. Very dirty beyound your worse imagination
Atmosphere: 1
Food: 1
Service: 1
Brandi Crowder
The girls here are awesome very polite even in a rush! Hands down the best Dunkin in the area.
Atmosphere: 5
Food: 5
Service: 5
Charles Showalter
The young employees play around to much and puts the customs 2nd . And the manger should get them to whare there hair net when handling to food.
Room for progress guys 3 star cause you still have a chance :)
Norma Santiago
They have atleast 6 people working its not busy I ordered 1 coffee n 3 wakeup wraps which that is maybe a 4min wait im still waiting for 25mins there's 6 people there need to do alot better
Atmosphere: 2
Food: 5
Service: 2
Angela Aiello
Very well manners. Excellent and fast service
Atmosphere: 5
Food: 5
Service: 5
Mandy Boggan
Wrong food. Felt like a problem I was there. Not the norm at this location.
Atmosphere: 2
Food: 1
Service: 2
Inocencio Galan
2 slow service they should put more employees 25 minutes to get sandwiche and coffee
Ultimate bacon jam breakfast sandwich was nothing more than a sprinkle of bacon crumbs on a burnt croissant with a cold egg.
They have a HARD time making the correct order . I spent time explaining to them EXACTLY what I wanted and even repeated trying to give benefit of doubt they STILL got it wrong… not sure if it’s due to the staff being so young but they truly need better customer service and, time management , and better accuracy w orders. It’s ridiculous
Atmosphere: 1
Food: 4
Service: 1
Went through drive thru asked for 4 dozen of assorted donuts. Just for them to give us 3 dozen glazed and a dozen of them assorted but looked absolutely terrible.
Atmosphere: 1
Food: 1
Service: 1
Terrible customer service. I will not be returning.
We arrived at this location at 6:35 and as we walked up to the door, one of the employees walked up and locked it claiming that the lobby closed at 6:40. Not only was it not yet 6:40, that policy was not posted anywhere and the closing time was listed as 7pm. We drove 15 minutes to this location to get donuts for my grandmother only to have the door literally closed in our faces.
Atmosphere: 1
Service: 1
I ordered two boxes of hot chocolate through the app for a kids’ Christmas party. When I picked up the order, I was given coffee instead, even though the box was clearly labeled “hot chocolate.”
I brought the boxes back immediately, only to be told that they couldn’t actually make the hot chocolate that’s listed and sold on the app, despite already accepting payment for it. That was incredibly frustrating, especially given the purpose of the order.
I was then offered a refund, but the incorrect amount was refunded. When I called to have this fixed, I was told the franchise owner would contact me, which never happened. I followed up again and still received no response or resolution.
Between selling an item they can’t make, mislabeling the order, refunding the wrong amount, and failing to follow up, this experience showed a complete lack of organization and customer service. What should have been a simple order for a children’s event turned into an unnecessary hassle.
I expected much better.
Atmosphere: 1
Food: 1
Service: 1
Save your money and support local donut shops. This place lacks accountability and cleanliness. Just read the reviews, you will notice more than one review states the two things above plus many more. Needs new management, you can tell the younger kids run the lady who manages this store.
Atmosphere: 1
Food: 1
Service: 1
Consistently the worse dunkin experience ever. Fire the managers and find someone who can manage a staff to operate a coffee shop.
Disgusting filthy from front counter to back including where you can get napkins and omg the bathroom the health department should be informed cross contamination. Very dirty beyound your worse imagination
Atmosphere: 1
Food: 1
Service: 1
The girls here are awesome very polite even in a rush! Hands down the best Dunkin in the area.
Atmosphere: 5
Food: 5
Service: 5
The young employees play around to much and puts the customs 2nd . And the manger should get them to whare there hair net when handling to food.
Restaurantji Recommends
Room for progress guys 3 star cause you still have a chance :)
They have atleast 6 people working its not busy I ordered 1 coffee n 3 wakeup wraps which that is maybe a 4min wait im still waiting for 25mins there's 6 people there need to do alot better
Atmosphere: 2
Food: 5
Service: 2
Very well manners. Excellent and fast service
Atmosphere: 5
Food: 5
Service: 5
Wrong food. Felt like a problem I was there. Not the norm at this location.
Atmosphere: 2
Food: 1
Service: 2
2 slow service they should put more employees 25 minutes to get sandwiche and coffee
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