Great American Cookies

Super fast service. Called and had a cookie cake in 30 mins and 15 mins before closing! Friendly and very caring. I didn’t get treated like a wallet.

Atmosphere: 5

Food: 5

Service: 5

So so so sooo good. Great place, great cookies and wonderful employees!!

Kid-friendliness: The staff was so warm and welcoming when me and my nephew came in. He had been talking about the “cookies ladies.” For the rest of the mall day!

Atmosphere: 5

Food: 5

Service: 5

Whoever the older lady with white/very blonde hair and glasses is EXTREMELY rude. I got in line and waited like normal. When it was my turn for some reason she completely skipped me and helped the lady standing BEHIND me. Her co-worker looked at me and said “were y’all together?” I said “no, she was behind me in line” so she asked what she get for me. I gave her my order (just a drink) as I was waiting for the lady to pay who was originally behind me. Another lady walked up behind me. The lady that I ordered with walked up with my drink and the older lady with glasses who skipped me. Looked at the lady behind me and helped her. She purposely skipped me AGAIN. I work in customer service and have for almost 20 years. I had to walk away. There is absolutely no way I will give one dime to this location after the way she treated me. She seemed to be snappy with the co-worker as well who was trying to be helpful. She needs an attitude adjustment or work in the back where she isn’t interacting with customers. Her attitude is awful!

Atmosphere: 1

Service: 1

Whoever the older lady with white/very blonde hair and glasses is EXTREMELY rude. I got in line and waited like normal. When it was my turn for some reason she completely skipped me and helped the lady standing BEHIND me. Her co-worker looked at me and said “were y’all together?” I said “no, she was behind me in line” so she asked what she get for me. I gave her my order (just a drink) as I was waiting for the lady to pay who was originally behind me. Another lady walked up behind me. The lady that I ordered with walked up with my drink and the older lady with glasses who skipped me. Looked at the lady behind me and helped her. She purposely skipped me AGAIN. I work in customer service and have for almost 20 years. I had to walk away. There is absolutely no way I will give one dime to this location after the way she treated me. She seemed to be snappy with the co-worker as well who was trying to be helpful. She needs an attitude adjustment or work in the back where she isn’t interacting with customers. Her attitude is awful!

Atmosphere: 1

Service: 1

I needed a cookie cake for the same day, when the nice lady at the counter asked the lady who I assumed was the decorator, if she could do me one and the lady looked right me and said “ I just clocked out”. She was still counting money in the register which is weird if she’s off the clock. I could tell the lady at the counter felt uncomfortable when she had to tell me sorry, we have no decorator. I won’t go there again.

Kelsey made awesome accommodations.

Guess my skin wasn't the right color to be served... I made eye contact with some girl with braids that was playing on her phone completely ignoring me until a customer came up several minutes after me that was the same color as her. And then she kept darting her eyes at me while she was taking the other customer's order. She knew what she did... Nobody deserves that kinda of treatment. Especially over a cookie. If I ever buy from Great American Cookie again, it won't be from this store.

I was on vacation a few months ago and this was the first time I stopped by one of these stores since the one in my local mall closed, and got an M&M cookie and it was great! The staff was also very friendly! Love Great American Cookies!!

your employee Allee is the sweetest and most patient worker!! I just love when she is there

Friendly staff expensive place it is in a mall

The lady who did my son and daughters cake is amazing!!! I keep forgetting her name. But I think she’s the manager. She was so fast and is so talented. I was very hesitant about getting cakes from there but she is amazing!!! I will keep going back for every occasion I need a cake !!! If your thinking about getting one but nervous just do it !!! You won’t be disappointed at all!!! Thank you so so much !

I love the cookies there and in my 14 years of buying cookies from there I had never had an issue til recently. First time order a cookie cake and when I went to go pick up, I was told they had cancel my order and sold it separately by slice. I ask why they cancel MY order and they go and tell me someone else had came by and cancel my order. The workers didn't not clarify who this person was and they did not authorize it with me. THAT IS THE WORSE SERVICE EVER. ALLOW ANYONE TO COME BY AND CANCELING SOMEONE'S ELSE ORDER WITHOUT ANY CLARIFICATION. Not only did they cancel my order, they gave me an attitude the moment I walked up to them. To make things worse, they ask me with a snarling attitude if I want what was left and points at the cut up cookie cake which no longer can see the design on it. I told them no and walked off. As I walked off they yell across the mall with an attitude how it's not their fault the order got cancel. I look back at them and said real professional. You guys have a horrible service. (When really it's just that lady alone couldn't handle a busy day and got overwhelmed and took it out on me.) Grudging after I walked off. Yelling unprofessionally across the mall. Allowing anyone to cancel someone's else order. The worse experience ever in a food industries business. I really hope corporate will change something about this and make it right. And someone needs to teach the old big lady how to serve customers respectfully not rudely, with immature acts and DEFINITELY SHOULD NEVER ACT UNPROFESSIONAL AT WORK.

Multiple flies landing on the cookies... Disgusting!

I stopped by to get some domino cookies my favorite. So I walk to the counter and the manager Rachel didn’t acknowledge me. Her customer service skills are horrible plus the cookies was hard.

I stopped by to get some domino cookies my favorite. So I walk to the counter and the manager Rachel didn’t acknowledge me. Her customer service skills are horrible plus the cookies was hard.