Waited for about 10 minutes before anyone actually acknowledged us at the hostess station to be seated in one of the MANY open tables there. Upon sitting down, the waitress informed us that “it's going to be a really long time before any food comes out and then asked my party did we still really want to order. We kept it light and just ordered drinks since she said that would be quicker and that almost took 1 hr. Not going back.
Tyler
I had reservations for 8:30. We stood at the booth waiting to be seated while the STORE MANAGER SAT IN FRONT OF US NOT SAYING ANYTHING! (Couldn't tell he was the manager because he had his hat turn to the back as if he wasn't at work) I had to send my food back TWICE BECAUSE IT WAS UNDONE & cold
Avery
Overall, had a great experience at the sugar factory in the Hard Rock casino, the only reason I didn't give it five stars is because of the security guards on the casino floor. They were very rude and would not let us go to the restaurant without getting extra verification that we had a table waiting for us, even though I showed them our reservation. 
Shantell
First we were never texted table ready had to walk to restaurant and get a text to show the casino service so my daughter could go to the restaurant. Then it took over an hour and a half for service which was a drink and sundae. The young lady was very nice but over stretched. It was a lot going on but we were celebrating my daughter turning 18 years old and this is where she wanted to come, from Navarre Fl.
jonelle
We had to find someone to seat us. The waitress (she's been there 2 years) was nice but had very little input on the menu and was unable to give us any recommendations. We ordered but, had to keep re-ordering due to the kitchen not having the items we picked. We should've been told what was not available upon sitting. There was no mango for the drinks, no shrimp, no salmon, no veggies patties etc. I had to order the penne pasta which was lacking in flavor. The macaroni balls were fries hard and had no taste as well. I'd been there before so I expected much more.
Leslie
There was something going on that day and my rating is based upon how things went after the restaurant was trying to recover. Apparently, they were understaffed and had to refuse customers until they could catch up. They tried but the expectation wasn't met. There were a couple of mix ups with the order and what came out. I failed to do my research and had no idea this restaurant was in a smoked filled casino. I took two little 9 year old girls and they were happy to be there and enjoyed the rainbow sliders. The server was very sweet to give us an additional rubber duck (I tipped well for this). I won't go back to give them another chance to make it right due to the profuse cigarette smoke. The candy/gift shop wasn't freshly supplied.
shaundricka
We scheduled reservations for Friday March 28,2025 at 9:00 pm . I recevied a text message at 3:00 saying the reservation was cancelled because of electricity issues. Ok cool, but never received any communication saying they back opend again.
Andra
The food is on the level of a Movie Theatre, microwaved Frozen food . The Drinks were good, but I would Eat elsewhere, the food was pricey and not GOOD.
Jayna Kelley
We came for a birthday party and had the pleasure of being waited with Alexz and he was amazing great service and kept us entertained
Jane Doe
We've given this place so many tries...everytime we stay at the Hard Rock. NOT anymore! It's outrageous that they can't get even the most simple orders correct! Every single time we place an order to go and bring it to our room, something is jacked up. We were actually just given a club sandwich in place of a sliced steak on a hoagie...wth??
Soooo disappointed! I ordered the Great Vibes drink and the waitress asked me virgin I said no but received a virgin drink. The experience was fun for my friend who had never been but you know you expect to get what you pay for
Atmosphere: 5
Food: 1
Service: 1
Brian Benischek
It's really expensive but the Cajun pasta was amazing and the milkshake/cake thing was pretty good too! I thought the milkshake was a bit watery but it still was amazing with the taste of the cake and milkshake and the presentation is what you are paying for.
Atmosphere: 5
Food: 5
Service: 5
A C
Absolutely 5 star experience. Stopped here for a solo brunch on my way back from New Orleans and had the best time. Marie was so friendly and made the experience even better!
Atmosphere: 5
Food: 5
Service: 5
Sheena Massengill
The only praise I can give this place is the atmosphere is very cute. The food would have been good if they had given me a big enough bowl to mix my salad and if 2 different dressings that don't taste well together hadn't been sent out...I sent it back and had it taken off the bill. This is the very definition of a tourist trap. With the prices and what you get for that price, there are so many better places on the coast to eat. Our server was also the bartender and for how busy it wasnt, she should have been able to pay better attention to her tables or just focus on the bar.It was our first and last time visiting this establishment.
Parking: Plenty of covered parking as it is inside Hard Rock Hotel & Casino
Atmosphere: 5
Food: 1
Service: 1
Jess Jena
where do I start. I had to leave my children at the gate by themselves because 15 minutes after our reservation no one had sent a text to say the table was ready. The casino will not let you bring the kids in until you receive that text. as a single mom I had to leave the children at the gate by themselves! they do not tell you this ahead of time. terrible design. the food is overpriced, completely tasteless, and the Sweet treats in the ice cream including the brownies and cookies tasted extremely freezer burned. the waiter was not knowledgeable about the menu and was short and kind of rude when asked questions about the menu. overall it was a fun experience. They do a lot of singing and dancing for the Birthdays( hood songs and twerking). Don't go here planning to have a great meal because that will not happen.
Waited for about 10 minutes before anyone actually acknowledged us at the hostess station to be seated in one of the MANY open tables there. Upon sitting down, the waitress informed us that “it's going to be a really long time before any food comes out and then asked my party did we still really want to order. We kept it light and just ordered drinks since she said that would be quicker and that almost took 1 hr. Not going back.
I had reservations for 8:30. We stood at the booth waiting to be seated while the STORE MANAGER SAT IN FRONT OF US NOT SAYING ANYTHING! (Couldn't tell he was the manager because he had his hat turn to the back as if he wasn't at work) I had to send my food back TWICE BECAUSE IT WAS UNDONE & cold
Overall, had a great experience at the sugar factory in the Hard Rock casino, the only reason I didn't give it five stars is because of the security guards on the casino floor. They were very rude and would not let us go to the restaurant without getting extra verification that we had a table waiting for us, even though I showed them our reservation. 
First we were never texted table ready had to walk to restaurant and get a text to show the casino service so my daughter could go to the restaurant. Then it took over an hour and a half for service which was a drink and sundae. The young lady was very nice but over stretched. It was a lot going on but we were celebrating my daughter turning 18 years old and this is where she wanted to come, from Navarre Fl.
We had to find someone to seat us. The waitress (she's been there 2 years) was nice but had very little input on the menu and was unable to give us any recommendations. We ordered but, had to keep re-ordering due to the kitchen not having the items we picked. We should've been told what was not available upon sitting. There was no mango for the drinks, no shrimp, no salmon, no veggies patties etc. I had to order the penne pasta which was lacking in flavor. The macaroni balls were fries hard and had no taste as well. I'd been there before so I expected much more.
There was something going on that day and my rating is based upon how things went after the restaurant was trying to recover. Apparently, they were understaffed and had to refuse customers until they could catch up. They tried but the expectation wasn't met. There were a couple of mix ups with the order and what came out. I failed to do my research and had no idea this restaurant was in a smoked filled casino. I took two little 9 year old girls and they were happy to be there and enjoyed the rainbow sliders. The server was very sweet to give us an additional rubber duck (I tipped well for this). I won't go back to give them another chance to make it right due to the profuse cigarette smoke. The candy/gift shop wasn't freshly supplied.
We scheduled reservations for Friday March 28,2025 at 9:00 pm . I recevied a text message at 3:00 saying the reservation was cancelled because of electricity issues. Ok cool, but never received any communication saying they back opend again.
The food is on the level of a Movie Theatre, microwaved Frozen food . The Drinks were good, but I would Eat elsewhere, the food was pricey and not GOOD.
We came for a birthday party and had the pleasure of being waited with Alexz and he was amazing great service and kept us entertained
We've given this place so many tries...everytime we stay at the Hard Rock. NOT anymore! It's outrageous that they can't get even the most simple orders correct! Every single time we place an order to go and bring it to our room, something is jacked up. We were actually just given a club sandwich in place of a sliced steak on a hoagie...wth??
Atmosphere: 5
Food: 1
Service: 1
Restaurantji Recommends
Soooo disappointed! I ordered the Great Vibes drink and the waitress asked me virgin I said no but received a virgin drink. The experience was fun for my friend who had never been but you know you expect to get what you pay for
Atmosphere: 5
Food: 1
Service: 1
It's really expensive but the Cajun pasta was amazing and the milkshake/cake thing was pretty good too! I thought the milkshake was a bit watery but it still was amazing with the taste of the cake and milkshake and the presentation is what you are paying for.
Atmosphere: 5
Food: 5
Service: 5
Absolutely 5 star experience. Stopped here for a solo brunch on my way back from New Orleans and had the best time. Marie was so friendly and made the experience even better!
Atmosphere: 5
Food: 5
Service: 5
The only praise I can give this place is the atmosphere is very cute. The food would have been good if they had given me a big enough bowl to mix my salad and if 2 different dressings that don't taste well together hadn't been sent out...I sent it back and had it taken off the bill. This is the very definition of a tourist trap. With the prices and what you get for that price, there are so many better places on the coast to eat. Our server was also the bartender and for how busy it wasnt, she should have been able to pay better attention to her tables or just focus on the bar.It was our first and last time visiting this establishment.
Parking: Plenty of covered parking as it is inside Hard Rock Hotel & Casino
Atmosphere: 5
Food: 1
Service: 1
where do I start. I had to leave my children at the gate by themselves because 15 minutes after our reservation no one had sent a text to say the table was ready. The casino will not let you bring the kids in until you receive that text. as a single mom I had to leave the children at the gate by themselves! they do not tell you this ahead of time. terrible design. the food is overpriced, completely tasteless, and the Sweet treats in the ice cream including the brownies and cookies tasted extremely freezer burned. the waiter was not knowledgeable about the menu and was short and kind of rude when asked questions about the menu. overall it was a fun experience. They do a lot of singing and dancing for the Birthdays( hood songs and twerking). Don't go here planning to have a great meal because that will not happen.
Atmosphere: 4
Food: 1
Service: 1
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