If I could give 0 stars I would. It took over a hour to get one regular margarita. Appetizers took over a hour. Poor service. Only great thing I saw at the Biloxi location was a woman named Cola that was bussing tables. She did her job exceptional.
Allyson
Drinks were fun though expensive. Cute restaurant and concept. Food was terrible, grill cheese and soup were cold and flavorless. Wings were okay. Chicken and Waffles were soggy. Server T was nice and attentive.
Alaynna
My time at the Sugar Factory is always great. The food is always delicious. I go to the sugar factory maybe 4 or 6 times out the year. I leave in Louisiana so the drive is maybe an hour a way. I always make reservations before going because some days (Friday-Sunday) are usually the busy days. The service is always top tier.
Kirsten
Rainbow sliders 10 Sampler Basket 10 + Macaroni Fried Balls 20 Gobbler Halloween /Birthday Sparkler Ice Cream 20 + It was 3 of us on the ice cream and couldn't eat it all ALL the staff was Amazing... Returning Soon
Terrell
From the time we were greeted to the ambience to the food. Everything was GREAT! Our waiter Celeste was the best! I ordered the 24kt gold burger for my husband birthday & she made sure everything was perfect. He was impressed & happy & so was I! 10/10
Laney
Although we had a reservation at 8:30, we did not get seated until 9:15. We did not get our drinks until almost 10 pm. The staff was not attentive due to being overwhelmed with the load and saying it was only his third day. The manager looked to be loaded and was not helping any of the staff members. It was a ver disappointing experience for a birthday.
Vicky
They put us in a back corner could not see anything that was going on which we wanted my son to experience. The waiter we had was horrible, seemed like he was clueless. My husband hamburger had an horrible smell to it and could not eat it. The chicken tenders were so over cooked we could really eat it. The waiter never came around to ask if he could get my husband something else, he only came back when it was time for the ticket. The bill was almost $300 and the food was not worth no $300.,
Melissa Wallace
Ordered chicken and sausage gumbo. It appeared to have been scooped from the very bottom of the barrel, was not even warm, I fished out FIVE bay leaves and a chicken bone, and tasted as though someone dumped an entire carton of black pepper in it. I only tried 3 bites, and now I have food poisoning. Making gumbo is a skill, and that wasn't it!
Atmosphere: 3
Food: 1
Service: 2
Terry Forester
My server was Alexz and his service was amazing! He went above and beyond to give us a great time. He was very personable and professional as well. He made my granddaughter feel very comfortable. He really adds to the value of this place. Thank you
Atmosphere: 5
Food: 4
Service: 5
Brennan Gravois
Great experience, ur server Alana was great and the manager Desiree was super sweet!
Best experience!!! The staff is AMAZING!!! The food was out of this world!!! We celebrated my dad’s 80th birthday and the staff, our server ALEX was AMAZING!!! Could not have had a better experience!!! The manager, Desiree, made sure everything was taken care of!!! We thoroughly enjoyed our dinner!!!! Such a great place!!!
Atmosphere: 5
Food: 5
Service: 5
vance prindiville
Great service and food was good. Perfect location.
Atmosphere: 5
Food: 4
Service: 5
Michael Johnson III
I lovvvvvvvrrrreeeeee the sugar factoryYyyyyyy but im a kid and i liketo see those people lose their money and the candy and the ice cream wasss the best thing ever
If I could give 0 stars I would. It took over a hour to get one regular margarita. Appetizers took over a hour. Poor service. Only great thing I saw at the Biloxi location was a woman named Cola that was bussing tables. She did her job exceptional.
Drinks were fun though expensive. Cute restaurant and concept. Food was terrible, grill cheese and soup were cold and flavorless. Wings were okay. Chicken and Waffles were soggy. Server T was nice and attentive.
My time at the Sugar Factory is always great. The food is always delicious. I go to the sugar factory maybe 4 or 6 times out the year. I leave in Louisiana so the drive is maybe an hour a way. I always make reservations before going because some days (Friday-Sunday) are usually the busy days. The service is always top tier.
Rainbow sliders 10 Sampler Basket 10 + Macaroni Fried Balls 20 Gobbler Halloween /Birthday Sparkler Ice Cream 20 + It was 3 of us on the ice cream and couldn't eat it all ALL the staff was Amazing... Returning Soon
From the time we were greeted to the ambience to the food. Everything was GREAT! Our waiter Celeste was the best! I ordered the 24kt gold burger for my husband birthday & she made sure everything was perfect. He was impressed & happy & so was I! 10/10
Although we had a reservation at 8:30, we did not get seated until 9:15. We did not get our drinks until almost 10 pm. The staff was not attentive due to being overwhelmed with the load and saying it was only his third day. The manager looked to be loaded and was not helping any of the staff members. It was a ver disappointing experience for a birthday.
They put us in a back corner could not see anything that was going on which we wanted my son to experience. The waiter we had was horrible, seemed like he was clueless. My husband hamburger had an horrible smell to it and could not eat it. The chicken tenders were so over cooked we could really eat it. The waiter never came around to ask if he could get my husband something else, he only came back when it was time for the ticket. The bill was almost $300 and the food was not worth no $300.,
Ordered chicken and sausage gumbo. It appeared to have been scooped from the very bottom of the barrel, was not even warm, I fished out FIVE bay leaves and a chicken bone, and tasted as though someone dumped an entire carton of black pepper in it. I only tried 3 bites, and now I have food poisoning. Making gumbo is a skill, and that wasn't it!
Atmosphere: 3
Food: 1
Service: 2
My server was Alexz and his service was amazing! He went above and beyond to give us a great time. He was very personable and professional as well. He made my granddaughter feel very comfortable. He really adds to the value of this place. Thank you
Atmosphere: 5
Food: 4
Service: 5
Great experience, ur server Alana was great and the manager Desiree was super sweet!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
David Watson was the best part of our experience
Atmosphere: 5
Food: 2
Service: 5
Our sever Tyler was the BEST!
Atmosphere: 5
Food: 5
Service: 5
Best experience!!! The staff is AMAZING!!! The food was out of this world!!! We celebrated my dad’s 80th birthday and the staff, our server ALEX was AMAZING!!! Could not have had a better experience!!! The manager, Desiree, made sure everything was taken care of!!! We thoroughly enjoyed our dinner!!!! Such a great place!!!
Atmosphere: 5
Food: 5
Service: 5
Great service and food was good. Perfect location.
Atmosphere: 5
Food: 4
Service: 5
I lovvvvvvvrrrreeeeee the sugar factoryYyyyyyy but im a kid and i liketo see those people lose their money and the candy and the ice cream wasss the best thing ever
Atmosphere: 5
Food: 5
Service: 5
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