Had to pull up and wait. That’s not an issue but when the burgers and fries are cold it’s irritating. They no longer take pride in their job. Food is slapped together meat and everything barely on the bun. It just ridiculous. They are nice but food is not like it used to be. Two years ago and before then it was always good. Since then it’s been disappointing and bad. Ordered 24 and we only ate 8. Did not eat the fries. Wasted $40! I’m done! Plenty other places to go.
Atmosphere: 2
Food: 1
Service: 2
Olivia
On Thursday 1/23/25 I drove through at 8:45pm. Nobody spoke on speaker so I drove to the window. Sat there and nobody came. Drove to the front and 3 employees were sitting in the lobby on their phones. After they saw me, I drove around again thinking they didn’t hear me come through the drive through. No. They continued on their phones. Nobody took my order so I left. The sign on window at drive through says open until 10pm. It wasn’t even 9pm. They had plenty of time to take my order. After reading the reviews before I made one myself. Krystal’s in Brandon needs to do better, find new employees who aren’t sitting in the waiting area refusing people’s orders and still getting their check or SHUT DOWN. Ridiculous. Do better.
Atmosphere: 1
Food: 1
Service: 1
MARK RISHER
Sat in drive thru for 15 minutes behind a car waiting to place an order. Another car pulled to window. Noone acknowledged any of us. I saw an employee look at the drive thru window an the cars in line 7:45pm 1/3/25. Not a good way to start the year.
Dave James
The restaurant was out of CO2 which is fine. Yet the girl at the counter failed to tell us or any other customers until after we found out for ourselves and asked
Atmosphere: 4
Food: 4
Service: 4
Ollen Ponder Jr
Drive thru, lady at window yelling at me I should said a combo from the beginning. I said cancel the order. I'm driving off, she is still yelling in the drive thru.
John Allen
Christmas day they were closed.
Atmosphere: 3
Food: 3
Service: 3
Shane Wade (Wade In The Water)
It’s all good.
Atmosphere: 3
Food: 3
Service: 3
Angela Hurst
Wait, it was long. The Krystal, what are you doing to the meat? It was super soft.
Food: 2
Service: 2
paul mason
Service sucks constantly getting orders wrong i stupidly waited 15 mins for my order!
Wish I could give ZERO stars!! The bathroom was nasty but I decided to order anyway. I ordered a burger combo with chili fries. I waited for 15 minutes. The girls & cooks (minus one working the front) was only concerned with drive thru orders! And I think they were messing up the girl on the front on purpose. After 20 minutes of watching the chaos & receiving an order that was wrong (also think cooks did it on purpose to the girl working the front, a manager finally came out from the back when I asked for a refund. I took my money and left. I will never be back. It was awful.
Atmosphere: 1
Food: 1
Service: 1
Willie McTurner
Service was fast and polite.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Krystals
Chiii Jackson
Love it
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Krystals, Bacon Cheddar Fries
Jasmine Wilson
The worst place to eat at and I will not be back. I went last night about 9:20 pm and the lady said they only had chicken sandwiches and wings. Like that’s all you serving right now.
Fast,friendly service.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Krystal Burger, Hamburger
Had to pull up and wait. That’s not an issue but when the burgers and fries are cold it’s irritating. They no longer take pride in their job. Food is slapped together meat and everything barely on the bun. It just ridiculous. They are nice but food is not like it used to be. Two years ago and before then it was always good. Since then it’s been disappointing and bad. Ordered 24 and we only ate 8. Did not eat the fries. Wasted $40! I’m done! Plenty other places to go.
Atmosphere: 2
Food: 1
Service: 2
On Thursday 1/23/25 I drove through at 8:45pm. Nobody spoke on speaker so I drove to the window. Sat there and nobody came. Drove to the front and 3 employees were sitting in the lobby on their phones. After they saw me, I drove around again thinking they didn’t hear me come through the drive through. No. They continued on their phones. Nobody took my order so I left. The sign on window at drive through says open until 10pm. It wasn’t even 9pm. They had plenty of time to take my order. After reading the reviews before I made one myself. Krystal’s in Brandon needs to do better, find new employees who aren’t sitting in the waiting area refusing people’s orders and still getting their check or SHUT DOWN. Ridiculous. Do better.
Atmosphere: 1
Food: 1
Service: 1
Sat in drive thru for 15 minutes behind a car waiting to place an order. Another car pulled to window. Noone acknowledged any of us. I saw an employee look at the drive thru window an the cars in line 7:45pm 1/3/25. Not a good way to start the year.
The restaurant was out of CO2 which is fine. Yet the girl at the counter failed to tell us or any other customers until after we found out for ourselves and asked
Atmosphere: 4
Food: 4
Service: 4
Drive thru, lady at window yelling at me I should said a combo from the beginning. I said cancel the order. I'm driving off, she is still yelling in the drive thru.
Christmas day they were closed.
Atmosphere: 3
Food: 3
Service: 3
It’s all good.
Atmosphere: 3
Food: 3
Service: 3
Wait, it was long. The Krystal, what are you doing to the meat? It was super soft.
Food: 2
Service: 2
Service sucks constantly getting orders wrong i stupidly waited 15 mins for my order!
Restaurantji Recommends
Wish I could give ZERO stars!! The bathroom was nasty but I decided to order anyway. I ordered a burger combo with chili fries. I waited for 15 minutes. The girls & cooks (minus one working the front) was only concerned with drive thru orders! And I think they were messing up the girl on the front on purpose. After 20 minutes of watching the chaos & receiving an order that was wrong (also think cooks did it on purpose to the girl working the front, a manager finally came out from the back when I asked for a refund. I took my money and left. I will never be back. It was awful.
Atmosphere: 1
Food: 1
Service: 1
Service was fast and polite.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Krystals
Love it
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Krystals, Bacon Cheddar Fries
The worst place to eat at and I will not be back. I went last night about 9:20 pm and the lady said they only had chicken sandwiches and wings. Like that’s all you serving right now.
Great place for breakfast. And super affordable.
Atmosphere: 4
Food: 4
Service: 4
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