Staff was horrible… blonde girl taking orders was very rude over the speaker and in person. I said “maam” because I didn’t hear what she said and she proceeded to speak louder but with a major attitude. Get to the window start getting my drinks and blizzards and our sneaker blizzard was just ice cream. We scrapped through it with the spoon even at the bottom to make sure it just didn’t mix well and there was nothing in it so I asked if they could fix it some boy in there said I guess I can fix it and slammed the window then proceeded to make the blizzard in a smaller cup than we ordered then slammed the window again after giving me the blizzard. Gravy was BURNT LITERALLY CRISPY on top from sitting in the heated line to long. Very disappointed will not go back. They honestly need to shut the place down get new management and restaff the restaurant train them properly then do a reopening. Highly disappointed.
Atmosphere: 1
Food: 3
Service: 1
Becky Thompson
Waited 20 minutes in the drive thru for 2 burger meals, meat was dry and burgers were cold. Disgusting, couldn't even eat it. I will definately not go back!
Atmosphere: 1
Food: 1
Service: 1
Myles
Food was good, customer service was poor. I felt rushed when taking my order, they didn’t hand it to me they said “AYE YO; yo food ready,” and the employees are plain rude and lazy. This is the second time in a row. I come to a restaurant to eat good food, not to be shit talked by lazy employees with little to no work ethic.
Atmosphere: 1
Food: 3
Service: 1
Zach Cooper
Severely outdated.
Cindy Smith
Did an app order for our meals. I was a little early so I knew it wasn't ready yet but told the guy I had an app order. I heard a lady say, app order was ready. So I walked back to the counter, a lady looked at me I said I had an app order and gave my name. She told another guy, and he got my order and literally threw it on the counter at me instead of handing it to me. Also did not give me our cups for the drinks. I waited a few minutes and no one asked if I needed anything else. So I got the cups myself.
Atmosphere: 2
Food: 5
Service: 1
Wanda Gillis
No ice cream today at Dairy Queen.. no bananas, strawberries, chocolate. How can that be. Dairy Queen is an Ice Cream Eatery.
Atmosphere: 1
Food: 1
Service: 1
JERRY MOORE
Order a blizzard and chocolate shake, blizzard was not mixed all toppings on top of blizzard and melted and given no napkins so therefore had to clean car and clothes when we got home. The shake had no chocolate just vanilla ice cream.
Atmosphere: 2
Food: 1
Service: 1
John Delaney
Always slow and never have ingredients. My order is always incorrect. I love Dairy Queen but not the one here in Brookhaven
Went through drive thru the cashier was nice I got a 4 piece tender $13 my fries was cold an tenders hard as a rock also my toast was burnt I work in fast food an this was terrible cooking!!!!!
Atmosphere: 2
Food: 1
Service: 2
Sarah Laird
Nasty!!! Worker prepared food with bare hands. Floor slick and sticky. Not again.
Rosalyn Dixon
There was no southern hospitality at this location, which I didn't understand with all the publicity about it being under new/better management. We were not greeted by the associates nor thanked for visiting. Not welcoming at all.
Service: 1
Skylar Aldridge
If I cloud give it a 0 I would.The speaker was way too LOUD they need to turn it DOWN. they couldn’t dip my cone so they put it in a cup dipped OVERFLOWED we chocolate.i didn’t even get a chance to hold it also overpriced.go get food and dessert some where else the service was HORRIBLE. Make sure u read reviews before going that was horrible
Recommended dishes: Ice Cream Cake
Tori
It’s truly a shame with this place has turned into. It’s always nasty inside. The floors are always sticky. The bathroom is disgusting and beyond outdated.
Nasty and unkept, won't go back.
Atmosphere: 1
Food: 4
Service: 3
Make the best blizzards of any DQ I've been to
Food: 5
Service: 5
Staff was horrible… blonde girl taking orders was very rude over the speaker and in person. I said “maam” because I didn’t hear what she said and she proceeded to speak louder but with a major attitude. Get to the window start getting my drinks and blizzards and our sneaker blizzard was just ice cream. We scrapped through it with the spoon even at the bottom to make sure it just didn’t mix well and there was nothing in it so I asked if they could fix it some boy in there said I guess I can fix it and slammed the window then proceeded to make the blizzard in a smaller cup than we ordered then slammed the window again after giving me the blizzard. Gravy was BURNT LITERALLY CRISPY on top from sitting in the heated line to long. Very disappointed will not go back. They honestly need to shut the place down get new management and restaff the restaurant train them properly then do a reopening. Highly disappointed.
Atmosphere: 1
Food: 3
Service: 1
Waited 20 minutes in the drive thru for 2 burger meals, meat was dry and burgers were cold. Disgusting, couldn't even eat it. I will definately not go back!
Atmosphere: 1
Food: 1
Service: 1
Food was good, customer service was poor. I felt rushed when taking my order, they didn’t hand it to me they said “AYE YO; yo food ready,” and the employees are plain rude and lazy. This is the second time in a row. I come to a restaurant to eat good food, not to be shit talked by lazy employees with little to no work ethic.
Atmosphere: 1
Food: 3
Service: 1
Severely outdated.
Did an app order for our meals. I was a little early so I knew it wasn't ready yet but told the guy I had an app order. I heard a lady say, app order was ready. So I walked back to the counter, a lady looked at me I said I had an app order and gave my name. She told another guy, and he got my order and literally threw it on the counter at me instead of handing it to me. Also did not give me our cups for the drinks. I waited a few minutes and no one asked if I needed anything else. So I got the cups myself.
Atmosphere: 2
Food: 5
Service: 1
No ice cream today at Dairy Queen.. no bananas, strawberries, chocolate. How can that be. Dairy Queen is an Ice Cream Eatery.
Atmosphere: 1
Food: 1
Service: 1
Order a blizzard and chocolate shake, blizzard was not mixed all toppings on top of blizzard and melted and given no napkins so therefore had to clean car and clothes when we got home. The shake had no chocolate just vanilla ice cream.
Atmosphere: 2
Food: 1
Service: 1
Always slow and never have ingredients. My order is always incorrect. I love Dairy Queen but not the one here in Brookhaven
Restaurantji Recommends
Went through drive thru the cashier was nice I got a 4 piece tender $13 my fries was cold an tenders hard as a rock also my toast was burnt I work in fast food an this was terrible cooking!!!!!
Atmosphere: 2
Food: 1
Service: 2
Nasty!!! Worker prepared food with bare hands. Floor slick and sticky. Not again.
There was no southern hospitality at this location, which I didn't understand with all the publicity about it being under new/better management. We were not greeted by the associates nor thanked for visiting. Not welcoming at all.
Service: 1
If I cloud give it a 0 I would.The speaker was way too LOUD they need to turn it DOWN. they couldn’t dip my cone so they put it in a cup dipped OVERFLOWED we chocolate.i didn’t even get a chance to hold it also overpriced.go get food and dessert some where else the service was HORRIBLE. Make sure u read reviews before going that was horrible
Recommended dishes: Ice Cream Cake
It’s truly a shame with this place has turned into. It’s always nasty inside. The floors are always sticky. The bathroom is disgusting and beyond outdated.
Atmosphere: 1
Food: 2
Service: 1
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