I visited the Taco Bell at 5575 I-55 South Frontage Rd in Byram, MS on November 26 around 9:00 PM, and the experience was completely unacceptable. My husband, another vehicle, and I sat at the order screen for a long time with no response. My husband finally said “hello” before anyone answered. When I asked why no one had spoken, the employee claimed he “didn’t hear anyone,” which is not believable—this location does this often at night, hoping customers will give up and drive off. I’ve personally seen it happen many times.
Even worse, the young man taking our order was slurring, forgetful, and clearly not sober. By the time we reached the window, it was obvious he was under the influence, moving extremely slow and struggling to focus. We had to repeat our order several times because he could barely keep up.
This is completely unprofessional and unsafe—especially for someone handling food. This location has ongoing issues with ignoring customers and poor service at night, but this was by far the worst experience yet. Management seriously needs to address what’s happening here.
Atmosphere: 1
Food: 1
Service: 1
Amber Hultz
No onions means exactly that no onions. I don't get how that's so hard to comprehend.
Atmosphere: 1
Food: 1
Service: 1
Jonathan Murray
Only worried about drive times. Literally doing one order at a time in the drive thru. If I hadn't ordered ahead on the app, I would have left
Atmosphere: 1
Service: 1
Jennifer Hines
The restaurant was dirty and food was not good at all.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Quesadilla
shantay thomas
I ordered the discovery Luxe Box EVERYTHING was perfect but then i opened my crunch wrap supreme that i requested (ONLY meat cheese and lettuce ) just to see everything except meat! The amount of beef that was in there made the whole thing look vegan! I ordered it through DoorDash but ive called over 20 times nobody anecdotes but WHEN I GET THERE…..😡
Katt Swift
Great location! One of the best Taco Bells around the area. Friendly customer service and delicious food! Plenty of parking and some shade for the hot months. Definitely recommend!
Atmosphere: 5
Food: 5
Service: 5
Damian DiMera
Looks like the lobby is under construction or half closed. You have to place your own order on the kiosk. Food was good. Service was ok. Just needed a quick meal before we started driving again.
Atmosphere: 3
Food: 4
Service: 4
Hunter Fabian
I'm a continues costumer and I ordered a to rice and bean burritos with red sauce and ask them to have them grilled and asked for mild sauce the guy looked at me repeated the order I said are they grilled he said the same thing two burritos with red sauce I said again are the grilled and he said the same thing I get my order they have no red sauce, no mild sauce and only the hottest sauce they have , and there not Grilled! I'll be bring this up to the manager becuz I have a weak stomach to hot things the red sauce helps with that and I'll no longer going there if the guys working there he was a total ass hole to me and not caring about what customers are asking for a waist of my money😭😡🤬
John Staples
So I must be invisible? Walked in and stood at the counter. No one acknowledged me at all. I walked out! Place is ridiculous!
Atmosphere: 1
Food: 1
Service: 1
Ethan Mannon
No breakfast menu, and the lady working was really rude.
Don't even get me started. But seriously either the tea tastes like ass or they can't be bothered to make any. I could understand if it was close to closing time but it's not. This is only 9 pm and they don't make any after then apparently. But yet you open till 4. Lord knows you can't make fresh during the day
Paid for food through Mobil order and did not get what I ordered. No phone number to call them and I live to fast away to go back
Atmosphere: 1
Food: 1
Service: 1
riley m
… pretty self explanatory picture. 2/28 around 8pm. i was at taco bell and they were already moving slowing than usual, whatever i came here bc i don’t wanna cook so i’ll wait, no i remeber why i cook bc i waited 15plus minutes for my simple order of two hard tacos beef and cheese only had to be remade only to not even be made right yet again…
I visited the Taco Bell at 5575 I-55 South Frontage Rd in Byram, MS on November 26 around 9:00 PM, and the experience was completely unacceptable. My husband, another vehicle, and I sat at the order screen for a long time with no response. My husband finally said “hello” before anyone answered. When I asked why no one had spoken, the employee claimed he “didn’t hear anyone,” which is not believable—this location does this often at night, hoping customers will give up and drive off. I’ve personally seen it happen many times.
Even worse, the young man taking our order was slurring, forgetful, and clearly not sober. By the time we reached the window, it was obvious he was under the influence, moving extremely slow and struggling to focus. We had to repeat our order several times because he could barely keep up.
This is completely unprofessional and unsafe—especially for someone handling food. This location has ongoing issues with ignoring customers and poor service at night, but this was by far the worst experience yet. Management seriously needs to address what’s happening here.
Atmosphere: 1
Food: 1
Service: 1
No onions means exactly that no onions. I don't get how that's so hard to comprehend.
Atmosphere: 1
Food: 1
Service: 1
Only worried about drive times. Literally doing one order at a time in the drive thru. If I hadn't ordered ahead on the app, I would have left
Atmosphere: 1
Service: 1
The restaurant was dirty and food was not good at all.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Quesadilla
I ordered the discovery Luxe Box EVERYTHING was perfect but then i opened my crunch wrap supreme that i requested (ONLY meat cheese and lettuce ) just to see everything except meat! The amount of beef that was in there made the whole thing look vegan! I ordered it through DoorDash but ive called over 20 times nobody anecdotes but WHEN I GET THERE…..😡
Great location! One of the best Taco Bells around the area. Friendly customer service and delicious food! Plenty of parking and some shade for the hot months. Definitely recommend!
Atmosphere: 5
Food: 5
Service: 5
Looks like the lobby is under construction or half closed. You have to place your own order on the kiosk. Food was good. Service was ok. Just needed a quick meal before we started driving again.
Atmosphere: 3
Food: 4
Service: 4
I'm a continues costumer and I ordered a to rice and bean burritos with red sauce and ask them to have them grilled and asked for mild sauce the guy looked at me repeated the order I said are they grilled he said the same thing two burritos with red sauce I said again are the grilled and he said the same thing I get my order they have no red sauce, no mild sauce and only the hottest sauce they have , and there not Grilled! I'll be bring this up to the manager becuz I have a weak stomach to hot things the red sauce helps with that and I'll no longer going there if the guys working there he was a total ass hole to me and not caring about what customers are asking for a waist of my money😭😡🤬
So I must be invisible? Walked in and stood at the counter. No one acknowledged me at all. I walked out! Place is ridiculous!
Atmosphere: 1
Food: 1
Service: 1
No breakfast menu, and the lady working was really rude.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Standard Taco Bell, except here they don't seem to believe in cutting your quesadillas!
Atmosphere: 2
Food: 3
Service: 2
Pretty slow service but food good.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Quesadilla, Beefy 5-Layer Burrito
Don't even get me started. But seriously either the tea tastes like ass or they can't be bothered to make any. I could understand if it was close to closing time but it's not. This is only 9 pm and they don't make any after then apparently. But yet you open till 4. Lord knows you can't make fresh during the day
Recommended dishes: Beefy 5-Layer Burrito, Chicken Quesadilla
Paid for food through Mobil order and did not get what I ordered. No phone number to call them and I live to fast away to go back
Atmosphere: 1
Food: 1
Service: 1
… pretty self explanatory picture. 2/28 around 8pm. i was at taco bell and they were already moving slowing than usual, whatever i came here bc i don’t wanna cook so
i’ll wait, no i remeber why i cook bc i waited 15plus minutes for my simple order of two hard tacos beef and cheese only had to be remade only to not even be made right yet again…
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