Wanted to give a shout out to the service we received on Christmas Day. There were only 2 - 3 people running the whole restaurant, and they were doing a great job in spite of the difficult circumstances. The restaurant was one of only 2 places open at the interstate exit (along with the Waffle House). I know most people were angry due to the long wait, but the staff was doing the absolute best they could. Plus, they were working on Christmas Day which we all know is difficult when you want to be with your family. Greeted us with a smile at window one and window two. Food was HOT and delicious. Fries were so fresh they burned our fingers. Everything was still warm when we got back to downtown Flora! Worth stopping by on your way on 55N or 55S!
Atmosphere: 5
Food: 5
Service: 5
Kimberly Hitt
If this had ZERO stars that’s what I would choose! This place is a joke and SHOULD be SHUT DOWN! We placed an online order waited in the parking lot for about 30 minutes we tried to go in but all doors were locked then someone came out and asked if “we were good” we said we’ve been waiting on our order just checking on it he went back inside waited about 10 minutes and came back and said they couldn’t make our order we’ve tried calling they won’t answer the phone they didn’t even try to refund us and we cannot cancel the order online this place is just a joke I would be so embarrassed if I owned this McDonald’s and those were my employees!
Service: 1
Emilio Sauceda
Missing orders, wrong orders. Update: Still trash.
Atmosphere: 1
Food: 1
Service: 1
Insanoff 9999
I've been waiting for an hour and I asked them Why they taking do long And they said it's not ready But the other people who came after me got their order I asked them for their manager since it passed an hour and they Didn't wanted to call them and gave me back my money 😠My siblings were hungry 🥺
Atmosphere: 1
Food: 1
Service: 1
Camonaxe
I stopped here with the family on a road trip. We placed out order and when we got it they forgot our drinks. We had to wait at the counter and asked 3 times to get these drinks. When we finally sat down, we found our order was wrong. When we went to get it fixed we were treated like it was our fault. Mcdonalds used to be a staple of consistency, but now the only thing consistent is poor customer service and workers who take no pride in thier work.
Atmosphere: 1
Food: 2
Service: 1
Takala Moore
I went back to times n they still missed up my food that the reason I stop eat there
Atmosphere: 1
Food: 1
Service: 1
Alex F
Worse customer service ever. They don’t care about customers. They should be replaced with people that care about their job.
Atmosphere: 1
Food: 2
Service: 1
David Ferguson
Poor management! The cars piled up and eventually every customer left. I requested the manager. She said with much sass “We are closed.”. I asked “why?”. She abruptly responded “We have inspection.”. I kindly explained to her that the restaurant is advertised to close at 11:00 and how it would have been a nice gesture to place a sign briefly explaining their situation. It’s 9:45 and people are wasting their valuable time sitting at this drive thru. The workers weren’t busy preparing for inspection. They were busy being loud, smoking cigarettes, and making a mess out of the parking lot. I picked up all the trash they had thrown on the ground and threw it into the nearest waste receptacle. I got in my vehicle and will never be back. Lousy people!
Evan Schantz
Absolute worst McDonald’s I’ve ever been to. Sat in the drive thru for 15 minutes with 1 car in front of me. Neither of us were helped. I decided to go inside. Took 20 minutes to get me a 2 cheeseburger meal. There were a total of 3 customers inside. There were more employees in there than customers. Employees slowly walking around. They’re on their phones. No one at the register. They were standing around in clear view in the kitchen hanging out and laughing as paying customers waited to order and eat. Absolutely ridiculous. They forgot my sauce. No napkins. No straw, and shorted me a nugget. I worked at McDonald’s for years. My mother in law is a 30 year employee of the company. Nothing against McDonald’s employees but it’s no wonder these people flip burgers for a living.
Atmosphere: 3
Food: 1
Service: 1
Candise Walker
All the night shift needs to be fired argued over who was going to fix what and lazy
I had an online order and the janitor told me I couldn’t go inside and I would have to wait in the drive thru line and the line lasted an hour. It was a bunch of teenagers working that night and they did not know how to run a restaurant. When it eventually got to my turn it took them a while to figure out I had an online order even though I showed them proof that I ordered online. They kept asking for my receipt but I didn’t get one because I ordered online. I eventually got my food but they didn’t even give me all my items.
Atmosphere: 1
Food: 1
Service: 1
Lucy Popichak
terrible customer service and they just don’t care about anyone but themselves it seems like. There were 10 cars waiting on the drive through and we all sat there for at least 15 minutes and when they would take out order they would do one car at a time and then wait another 5 minutes. and the employees are rude too like it’s our fault that they are taking so long. Follow up i had to pull down and then i waited another 20 minutes for my food. the people at the window today were very polite but everything is awful
Service: 1
Adrienne Manning
Very unprofessional. Have to wait in drive thru 20 minutes or more before being asked if you can be helped. Orders a never correct. Bad customer service. Left food
Atmosphere: 1
Food: 1
Service: 1
Zachary Abel
This location is inconsistent at best. A good 60% of my orders have been wrong. I ordered the Big Breakfast Platter a few days ago and all it came with was pancakes and a hashbrown.
Victor Garcia
There are never any drinks. The Nuggets are old. The service is good. But they just don't seem to care.
Wanted to give a shout out to the service we received on Christmas Day. There were only 2 - 3 people running the whole restaurant, and they were doing a great job in spite of the difficult circumstances. The restaurant was one of only 2 places open at the interstate exit (along with the Waffle House). I know most people were angry due to the long wait, but the staff was doing the absolute best they could. Plus, they were working on Christmas Day which we all know is difficult when you want to be with your family. Greeted us with a smile at window one and window two. Food was HOT and delicious. Fries were so fresh they burned our fingers. Everything was still warm when we got back to downtown Flora! Worth stopping by on your way on 55N or 55S!
Atmosphere: 5
Food: 5
Service: 5
If this had ZERO stars that’s what I would choose! This place is a joke and SHOULD be SHUT DOWN! We placed an online order waited in the parking lot for about 30 minutes we tried to go in but all doors were locked then someone came out and asked if “we were good” we said we’ve been waiting on our order just checking on it he went back inside waited about 10 minutes and came back and said they couldn’t make our order we’ve tried calling they won’t answer the phone they didn’t even try to refund us and we cannot cancel the order online this place is just a joke I would be so embarrassed if I owned this McDonald’s and those were my employees!
Service: 1
Missing orders, wrong orders.
Update: Still trash.
Atmosphere: 1
Food: 1
Service: 1
I've been waiting for an hour and I asked them Why they taking do long And they said it's not ready But the other people who came after me got their order I asked them for their manager since it passed an hour and they Didn't wanted to call them and gave me back my money 😠My siblings were hungry 🥺
Atmosphere: 1
Food: 1
Service: 1
I stopped here with the family on a road trip. We placed out order and when we got it they forgot our drinks. We had to wait at the counter and asked 3 times to get these drinks. When we finally sat down, we found our order was wrong. When we went to get it fixed we were treated like it was our fault. Mcdonalds used to be a staple of consistency, but now the only thing consistent is poor customer service and workers who take no pride in thier work.
Atmosphere: 1
Food: 2
Service: 1
I went back to times n they still missed up my food that the reason I stop eat there
Atmosphere: 1
Food: 1
Service: 1
Worse customer service ever. They don’t care about customers. They should be replaced with people that care about their job.
Atmosphere: 1
Food: 2
Service: 1
Poor management! The cars piled up and eventually every customer left. I requested the manager. She said with much sass “We are closed.”. I asked “why?”. She abruptly responded “We have inspection.”. I kindly explained to her that the restaurant is advertised to close at 11:00 and how it would have been a nice gesture to place a sign briefly explaining their situation. It’s 9:45 and people are wasting their valuable time sitting at this drive thru. The workers weren’t busy preparing for inspection. They were busy being loud, smoking cigarettes, and making a mess out of the parking lot. I picked up all the trash they had thrown on the ground and threw it into the nearest waste receptacle. I got in my vehicle and will never be back. Lousy people!
Absolute worst McDonald’s I’ve ever been to. Sat in the drive thru for 15 minutes with 1 car in front of me. Neither of us were helped. I decided to go inside. Took 20 minutes to get me a 2 cheeseburger meal. There were a total of 3 customers inside. There were more employees in there than customers. Employees slowly walking around. They’re on their phones. No one at the register. They were standing around in clear view in the kitchen hanging out and laughing as paying customers waited to order and eat. Absolutely ridiculous. They forgot my sauce. No napkins. No straw, and shorted me a nugget. I worked at McDonald’s for years. My mother in law is a 30 year employee of the company. Nothing against McDonald’s employees but it’s no wonder these people flip burgers for a living.
Atmosphere: 3
Food: 1
Service: 1
All the night shift needs to be fired argued over who was going to fix what and lazy
Atmosphere: 1
Service: 1
Restaurantji Recommends
I had an online order and the janitor told me I couldn’t go inside and I would have to wait in the drive thru line and the line lasted an hour. It was a bunch of teenagers working that night and they did not know how to run a restaurant. When it eventually got to my turn it took them a while to figure out I had an online order even though I showed them proof that I ordered online. They kept asking for my receipt but I didn’t get one because I ordered online. I eventually got my food but they didn’t even give me all my items.
Atmosphere: 1
Food: 1
Service: 1
terrible customer service and they just don’t care about anyone but themselves it seems like. There were 10 cars waiting on the drive through and we all sat there for at least 15 minutes and when they would take out order they would do one car at a time and then wait another 5 minutes. and the employees are rude too like it’s our fault that they are taking so long. Follow up i had to pull down and then i waited another 20 minutes for my food. the people at the window today were very polite but everything is awful
Service: 1
Very unprofessional. Have to wait in drive thru 20 minutes or more before being asked if you can be helped. Orders a never correct. Bad customer service. Left food
Atmosphere: 1
Food: 1
Service: 1
This location is inconsistent at best. A good 60% of my orders have been wrong. I ordered the Big Breakfast Platter a few days ago and all it came with was pancakes and a hashbrown.
There are never any drinks. The Nuggets are old. The service is good. But they just don't seem to care.
Atmosphere: 1
Food: 1
Service: 3
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