Zero stars if possible. Order was wrong with 4 things, attitude of the staff was awful the carhop snatched our drink that was wrong and made a face at me, speaker was broken. The wait was extremely long. Avoid and go to the next sonic down the road
April Stovall
The monitor stated at 6:48 pm that my food was being delivered. I am typing this at 7:03 and I just received my food. I see all the other cars that came after me are getting their food. Poor service with attitudes from staff. Never will be stopping again.
Atmosphere: 1
Food: 2
Service: 1
Caleb Grant
The people working there got our order wrong. Then to fix it they just dumped the new toppings on top. We where disappointed
Atmosphere: 3
Food: 2
Service: 2
Rouben Tourian
Just when you think a Sonic can't get any slower, we stop in Collins, MS for even slower and worse service than Destin!
Atmosphere: 1
Food: 5
Service: 1
It’s all about her
Bc they don’t know how to give the exact amount of Change I want my money bck
asiah mathis
food was cold , they kept getting my order wrong everytime . ask for jalapeños didn’t even get that on my burger so i had to pay and $1.07 just to get them .
Atmosphere: 1
Food: 1
Service: 1
HyPnOtIc_Soul_28
Place went down with the last managers.
Lillian Norris letter b
Got order wrong. In the middle of telling them what was missing she walked away and then someone brought my food from some random place not even from the kitchen. Was still missing food and told them that and never even got it. This is the 3rd time this month that our food order was wrong or our food was delivered to someone else.
David Wood
I took my family to get a quick dinner and sit outside in the nice cool breeze and it could have been a good experience, BUT my son’s coney was burned and hard. He tried to eat it and not say anything but the more he ate, the worse it got. He finally decided that he couldn’t eat it. We sent it back and asked them to make him another one. The female manager came out and told us that they could not make him another one because he had eaten too much of it. That’s so stupid. Regardless, it was not good. The weenie was burned and hard. I had just spent $71 at sonic and she was extremely rude and refused to make him another hot dog. I mean it’s a freaking hotdog, not a ribeye. I asked for the manager and she let me know real quick that she was the manager and there wasn’t anything I could do about it. I asked for her supervisor’s information but she wouldn’t give it to me. I’m a business owner and if my manager treated my customers the way we were treated, he would be fired immediately. She made a nice, breezy, fun evening with my staff n and grandkids not so nice. She literally said and I quote “I promise you we are not going to fix another one.” BTW! A young man from Collins saw the whole thing and felt bad for us and he bought a coney and gave it to my son. It wasn’t necessary because it wasn’t about the little bit of money. It’s about treating people right. It’s about showing your customers that you appreciate their business and you hope they will return soon. It’s about customer satisfaction. Well as Forest Gump would say “That’s all I’m going to say about that.” I realize that nobody reads this or even cares but I wanted to explain my experience at the Sonic in Collins Ms tonight.
This restaurant needs some major training for the employees or hire new people. My husband and I sat in the drive-thru waiting for someone to take our order. We drove up to the window only to find all the staff standing around talking and on there cell phones. Once they noticed us at the window someone finally comes over and she said the headset went dead but she still had it on her head. We simple left without ordering anything.
Angelica Thomas
Still waiting on hopes of someone fixing the Mess up of our food. Manager is still wondering around, 10 minutes later
Atmosphere: 1
Food: 1
Service: 1
Diane Kleckner
Good hot dog
April Hubbard
Fix your raggedy speakers!!! Everytime I come here they get my order wrong bc they can't hear!
Great service and friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Zero stars if possible. Order was wrong with 4 things, attitude of the staff was awful the carhop snatched our drink that was wrong and made a face at me, speaker was broken. The wait was extremely long. Avoid and go to the next sonic down the road
The monitor stated at 6:48 pm that my food was being delivered. I am typing this at 7:03 and I just received my food. I see all the other cars that came after me are getting their food. Poor service with attitudes from staff. Never will be stopping again.
Atmosphere: 1
Food: 2
Service: 1
The people working there got our order wrong. Then to fix it they just dumped the new toppings on top. We where disappointed
Atmosphere: 3
Food: 2
Service: 2
Just when you think a Sonic can't get any slower, we stop in Collins, MS for even slower and worse service than Destin!
Atmosphere: 1
Food: 5
Service: 1
Bc they don’t know how to give the exact amount of Change I want my money bck
food was cold , they kept getting my order wrong everytime . ask for jalapeños didn’t even get that on my burger so i had to pay and $1.07 just to get them .
Atmosphere: 1
Food: 1
Service: 1
Place went down with the last managers.
Got order wrong. In the middle of telling them what was missing she walked away and then someone brought my food from some random place not even from the kitchen. Was still missing food and told them that and never even got it. This is the 3rd time this month that our food order was wrong or our food was delivered to someone else.
I took my family to get a quick dinner and sit outside in the nice cool breeze and it could have been a good experience, BUT my son’s coney was burned and hard. He tried to eat it and not say anything but the more he ate, the worse it got. He finally decided that he couldn’t eat it. We sent it back and asked them to make him another one. The female manager came out and told us that they could not make him another one because he had eaten too much of it. That’s so stupid. Regardless, it was not good. The weenie was burned and hard. I had just spent $71 at sonic and she was extremely rude and refused to make him another hot dog. I mean it’s a freaking hotdog, not a ribeye. I asked for the manager and she let me know real quick that she was the manager and there wasn’t anything I could do about it. I asked for her supervisor’s information but she wouldn’t give it to me. I’m a business owner and if my manager treated my customers the way we were treated, he would be fired immediately. She made a nice, breezy, fun evening with my staff n and grandkids not so nice. She literally said and I quote “I promise you we are not going to fix another one.” BTW! A young man from Collins saw the whole thing and felt bad for us and he bought a coney and gave it to my son. It wasn’t necessary because it wasn’t about the little bit of money. It’s about treating people right. It’s about showing your customers that you appreciate their business and you hope they will return soon. It’s about customer satisfaction. Well as Forest Gump would say “That’s all I’m going to say about that.” I realize that nobody reads this or even cares but I wanted to explain my experience at the Sonic in Collins Ms tonight.
Restaurantji Recommends
The car hop guy was very nice
This restaurant needs some major training for the employees or hire new people. My husband and I sat in the drive-thru waiting for someone to take our order. We drove up to the window only to find all the staff standing around talking and on there cell phones. Once they noticed us at the window someone finally comes over and she said the headset went dead but she still had it on her head. We simple left without ordering anything.
Still waiting on hopes of someone fixing the Mess up of our food. Manager is still wondering around, 10 minutes later
Atmosphere: 1
Food: 1
Service: 1
Good hot dog
Fix your raggedy speakers!!! Everytime I come here they get my order wrong bc they can't hear!
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