Zaxby's Chicken Fingers & Buffalo Wings

This Zaxbys is the worst I’ve ever been too. I love Zaxbys and go to them all the time. But this location in Columbus, is by far the worst. I try to order through the App to cut down on wait time but seem to always wait longer than the person behind me that placed an order through the speaker. ALWAYS missing something, usually the condiments. Fries are usually soggy, sweet tea not as good as other locations. And the staff has terrible attitudes. Whenever I go inside to get an issue fixed, the employees look at me with what seems like hate and that I’m their biggest inconvenience. Always have to wait forever. I do not think I have received my food and my missing items within 20 minutes. Management needs to sit down and get their team to work better together! This could be a great zaxbys.

Atmosphere: 3

Food: 3

Service: 1

I’m so sick of people. I hate HOT cold slaw. I hate when business owners try to cut back. Having COLD slaw in the same container with HOT fries and chicken . Eliminating the container for COLD slaw is sneaky work but not giving the consumer anything in return is even worse. You increase the price but customers have to ask for plastic Cuttery and napkins when it should be second nature to add the Basic necessity for the product that was just purchased these companies are making it easy for me and my mom to just say no to fast food!!!

Food: 1

Service: 1

The cashier was kind of rude. The food was fresh and delicious.

Atmosphere: 3

Food: 4

Service: 3

Good food, fast service, forgot my ranch multiple times.

Food: 4

Service: 3

This location does a terrible job making food. Tried the chicken “tacos” tonight. They came out drowning in sauce and only had a little bit of lettuce and small amount of cheese. They were awful. I’ve come here twice now and twice the food has been pretty sad. I probably won’t return to this location and don’t recommend eating here.

Atmosphere: 2

Food: 1

Service: 3

Friendly staff, clean place,
Advisable!

Atmosphere: 5

Food: 5

Service: 5

Chicken good.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Buffalo Wing, Chicken Wings

I got the Cobb salad with ranch and blue cheese, I opened the ranch container and took a whiff, and it smelled funky. Then I checked the blue cheese bag, and that's where the smell was coming from. It literally smelled like someone took a dump on it. I mean, it was like, "Whoa, what the heck is that?" I took a closer look and saw some brownish stuff in the corner. Gross!
I read more reviews. Most of the bad reviews are because of the bad service. I don't know if one of the workers took the blue cheese and pooped on it!

Atmosphere: 2

Food: 3

Service: 1

I was visiting this location from out of town. I stopped by on July 19 and my first experience wasn’t that great. I saw several female workers playing with their hair then handling food. The customer service was very blah.

I got back to visit today, July 20 and my experience was worse. I asked for extra sauce because I was only given two for 2 meals with 3 fingers each. I was told it was .25 each. I was baffled so I asked for a sauce for my 3 tacos. The crew member (Demetria) told me it was still .25. I asked why would it be? She walked away as I was talking to her. The manager came back and I was telling him how the crew member walked away. The crew member yelled around the corner “I sure did”. It escalated quickly because you don’t talk to a customer that way. The manager gave me another sauce. I wanted to be sure to write this review as this was a horrible visit. These teens lack respect. Do better Zaxby’s!

Regarding the food, the fries were extremely salty and soggy.

Atmosphere: 3

Food: 2

Service: 1

I ordered online and food was ready on time and still hot, when I picked up my order.

Atmosphere: 5

Food: 5

Service: 5

If you're white do not expect to get your order taken never even acknowledged or greeted. Stood there for 10 minutes at the register behind nobody else. And the Zaxby's listens website doesn't work either. Complained before and got a call from district manager and still no change. So it doesn't matter now, cause I will never step through any Zaxby's door anywhere again and letting everyone I know about the service I didn't receive

Atmosphere: 1

Food: 3

Service: 1

Our Zaxby's is good. Foods always good. I'm just not a huge fan of the food in general. Workers are usually nice and in a decent mood. Kinda meh in all honesty. Not bad but not excellent either. Overall I recommend. I like the fried pickles.

Atmosphere: 3

Food: 4

Service: 3

Had to report to cooperate because of a situation needs an overhaul

Atmosphere: 2

Food: 2

Service: 1

Recommended dishes: Boneless Wings

Food is okay but the service is subpar. Every time I eat here the cashiers speak in a barely-audible mumble and act like you’re burdening them when asking for condiments. Nobody greets you or seems like they want to be there. Polar opposite from Chik-fil-a service. Very

Atmosphere: 4

Food: 4

Service: 1

Recommended dishes: Chicken Fingerz

The freestyle machine did not have ice. The freestyle machine did not have Dr pepper or root beer.We ordered salads. The Asian sensation did not have chicken on it. When we asked the person at the register, the answer was it does not come with chicken it has an egg roll. The Cobb salad did not have egg on it. I did not bother asking anyone at the register.We are removing Zaxby's from our list. It is now down there with McDonald's

Atmosphere: 2

Food: 4

Service: 1