Jack's Family Restaurant

just tired of paying high price fees for food that you can't get and today was my last time we literally just ordered and they have no fries no coleslaw we ordered anyway so we didn't have to go anywhere else and literally they gave us the wrong order hot spicy peppery chicken that could not be eaten waste of money waste of time what is wrong with these folks do better

Picked up 2 online orders and were given 1 correct and 1 wrong told them they took both orders back and then gave me the wrong one again along with the other "correct" order. Didn't realize they still gave me the wrong. Had to go back and get the correct order. Then on top of that gave me the wrong sides, no eating utensils, and no napkins. As far as napkins go, haven't been in any orders in the last 6 months!! People shouldn't have to ask for them !! PUT THE NAPKINS IN THE BAG!!!

It's a pretty good joint. Fries are great and ranch is amazing.

Crew was very friendly. Love Eupora jacks !

Atmosphere: 5

Food: 5

Service: 5

Waited 15 minutes in the drive thru and didn’t give us all the food even though she said it right as she gave us the bag

Food: 1

Service: 1

I normally brag about jacks and eat a lot there. but not not. Philadelphia ms. we ordered 2 hamburgers with specific orders. we got 4 hamburgers 2 fries. they was extra cold. it took 5 min to get order so it was already cooked. I ordered half and half tea and got unsweetened. when your on the job u don't have time to return. Wendy's, burger king, and kfc is right across the road. it looks like I may have to recommend them unless something. the girls just don't give a flip.

when they first opened it was great the team was friendly helpful and the ordered were right.Then you moved the good manger and put ones in that were rude disrespectful and can't get the ordered right.So we have t been back since my surgery in Aug.we go to piedmont ala when we can

Poor customer service!! Waited 14:35 minutes for a order inside with no one in front of us, while the shift manager filled door dash orders instead. Then didn't get 2 simple Flap Jack specials correctly!! No eggs on either order. Definitely did not receive the order correctly!! Priority should be given to the customer who comes inside to order!! Then he was rude and a bully!! I guess because I'm a senior citizen!! Winchester Rd. Do better on Saturday morning's with your inside customer's as you do with the people to lazy to drive to the actual location!!

I ordered two of the Merry Meal combos and the burgers were missing. I was told that I would have to pay extra to get the burgers as part of the combo. Did not want the hassle of arguing, so I just paid for them and left. My order was for take out.

Atmosphere: 3

Food: 3

Service: 1

Food was pretty good

Atmosphere: 4

Food: 4

Service: 4

Good food! Great people!

Atmosphere: 5

Food: 5

Service: 5

I prefer to order real chicken; however, it will take longer than a typical order. I have been advised by the staff. The chicken is really good and the price is reasonable.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Steak Biscuit

Horrible service

The chicken was undercooked, even the dog didn't want it, the ham was dry and the hash browns over cooked

Atmosphere: 4

Food: 1

Service: 3

I recommend their fried chicken. I asked for dark meat 2 piece dinner & everything was fresh & crispy.