May not stop at this location again. Got 2 milkshakes here add they were so thick we couldn't drink them.
Atmosphere: 1
Food: 1
Service: 3
Sam n Tra Poole
Online ordering doesn't match credit card charges. Can't be fixed at the Sonic location, called the number and they tried to offer coupons that didn't equal the amount of over charge. Still haven't heard from management or the people that can actually resolve the issue
Food: 3
Service: 1
Shelly Perez
The worst place to eat ever. The service and food both are terrible every time I go there. I will never go back and do not recommend anyone else to! If I could rate them negatively I would!
Atmosphere: 1
Food: 1
Service: 1
Micah Starrett
Natasha has a HORRIBLE attitude! Horrible customer service from her while taking order and while handing it out. She asked did we want ketchup. I said “yes ma’am and bbq sauce” to what she replied “I was just asking about the ketchup” and rolled her eyes. Despite the rumors about sonic, after living in the area 3 years I decided to come today for the first time, now I won’t be back!
Atmosphere: 1
Food: 1
Service: 1
Leo Smith
Took more than hour to get out good
Atmosphere: 1
Food: 3
Service: 1
Trena Kilp
i ordered a jr burger with no cheese, lettuce tomato, pickles and mustard i got a stone cold hamburger with mustard, cheese and nothing else i ordered. I did not order cheese.
Michael Moorman
Everything was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
Eddie
Always good
Atmosphere: 5
Food: 5
Service: 5
Ethan Cook
Brought us our drinks and they were watered down. Asked for new ones took 30 mins for them to bring them out. Then they were still a little watered down
We are on a long drive from Mo to FL. We stopped her late to eat for the night. My husband is picky about what he wants on his burgers. They were courteous while he ordered his burger, food was hot, food was good all the way around. Decided to review so other travelers have options to grab and go. Thanks Sonic Team Hollie Springs from tired night drivers from Mo!!!
Atmosphere: 5
Food: 5
Service: 5
Bonita Ragsdale
Love getting a great dessert.
Atmosphere: 5
Food: 5
Service: 5
Foxxy One
From worker to customer, I will always love Sonic. They need to fix the parking lot though.Update 3/8/2022: They have fixed the parking lot. Service still the same.Update 6/28/2022: Seems like they don't listen, even when order is repeated. Wrong size cup. Hubby's coffee drink is never on point. Shakes so thick that it literally hurts your mouth when sucked through a straw. Carhops don't wait on their tips anymore. It needs an update in employee status and morals.Update 6/1/2023: Ordered online 2 hours before I had to pick it up for work. Only had a burger and a slush and it took them over my time to receive my order. Then the car hop didn't speak or anything, even gave her a tip thru the app. Holly Springs must approve their online services. I did everything correctly. The burger patties looked and feel old, but, it might have been in the holding area for a minute before they cooked my food. Remember, I used to work at this location, so, I know what I'm talking aboutUpdate 3/27/2024: Everything was good, hot, and fresh...love the thick shake!
Recommended dishes: Tater Tots with Cheese, Ex Long Cheese Coney Dog
Amber Burt
Pick up time for our order was 8:47. We received our food at 9pm. Not a big deal.... they left my tots out ... when I asked for them, they brought them about 10 min later stone cold... my husbands milkshake was pure milk... not frozen at all... when he asked about it they told us the milkshake machine was broken. My husband asked for a refund and was told she would make him another one... 25 minutes later no milkshake .....I called the corporate customer service number and was told we could not get a refund, only a giftcard. So we paid for something, was told the machine was broken, and couldn't get a refund??? This is the absolute most horrible customer service I have ever seen. We left after sitting there 45 minutes with no milkshake. I'll stick to Chick-fil-a who actually cares about their customers.
Atmosphere: 1
Food: 1
Service: 1
Stephanie Campbell
Took a while to get my order but I didn't mind that. What really bothered me was, I left with my order went 3 lights up the road...and everything was cold. The #4 hamburger was hard like it was cooked yesterday but the cheese wasn't melted. The plain coney dog that I ordered for my pet was so charred he refused to eat it and I don't blame him. My tots were cold like they were cooked hours ago. Never again....
Atmosphere: 3
Food: 1
Service: 2
Recommended dishes: Ex Long Cheese Coney Dog, Tots
Messed up bill. Had to fix and reduce payment..
Atmosphere: 3
Service: 4
May not stop at this location again. Got 2 milkshakes here add they were so thick we couldn't drink them.
Atmosphere: 1
Food: 1
Service: 3
Online ordering doesn't match credit card charges. Can't be fixed at the Sonic location, called the number and they tried to offer coupons that didn't equal the amount of over charge. Still haven't heard from management or the people that can actually resolve the issue
Food: 3
Service: 1
The worst place to eat ever. The service and food both are terrible every time I go there. I will never go back and do not recommend anyone else to! If I could rate them negatively I would!
Atmosphere: 1
Food: 1
Service: 1
Natasha has a HORRIBLE attitude! Horrible customer service from her while taking order and while handing it out. She asked did we want ketchup. I said “yes ma’am and bbq sauce” to what she replied “I was just asking about the ketchup” and rolled her eyes. Despite the rumors about sonic, after living in the area 3 years I decided to come today for the first time, now I won’t be back!
Atmosphere: 1
Food: 1
Service: 1
Took more than hour to get out good
Atmosphere: 1
Food: 3
Service: 1
i ordered a jr burger with no cheese, lettuce tomato, pickles and mustard i got a stone cold hamburger with mustard, cheese and nothing else i ordered. I did not order cheese.
Everything was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
Always good
Atmosphere: 5
Food: 5
Service: 5
Brought us our drinks and they were watered down. Asked for new ones took 30 mins for them to bring them out. Then they were still a little watered down
Restaurantji Recommends
We are on a long drive from Mo to FL. We stopped her late to eat for the night. My husband is picky about what he wants on his burgers. They were courteous while he ordered his burger, food was hot, food was good all the way around. Decided to review so other travelers have options to grab and go. Thanks Sonic Team Hollie Springs from tired night drivers from Mo!!!
Atmosphere: 5
Food: 5
Service: 5
Love getting a great dessert.
Atmosphere: 5
Food: 5
Service: 5
From worker to customer, I will always love Sonic. They need to fix the parking lot though.Update 3/8/2022: They have fixed the parking lot. Service still the same.Update 6/28/2022: Seems like they don't listen, even when order is repeated. Wrong size cup. Hubby's coffee drink is never on point. Shakes so thick that it literally hurts your mouth when sucked through a straw. Carhops don't wait on their tips anymore. It needs an update in employee status and morals.Update 6/1/2023: Ordered online 2 hours before I had to pick it up for work. Only had a burger and a slush and it took them over my time to receive my order. Then the car hop didn't speak or anything, even gave her a tip thru the app. Holly Springs must approve their online services. I did everything correctly. The burger patties looked and feel old, but, it might have been in the holding area for a minute before they cooked my food. Remember, I used to work at this location, so, I know what I'm talking aboutUpdate 3/27/2024: Everything was good, hot, and fresh...love the thick shake!
Recommended dishes: Tater Tots with Cheese, Ex Long Cheese Coney Dog
Pick up time for our order was 8:47. We received our food at 9pm. Not a big deal.... they left my tots out ... when I asked for them, they brought them about 10 min later stone cold... my husbands milkshake was pure milk... not frozen at all... when he asked about it they told us the milkshake machine was broken. My husband asked for a refund and was told she would make him another one... 25 minutes later no milkshake .....I called the corporate customer service number and was told we could not get a refund, only a giftcard. So we paid for something, was told the machine was broken, and couldn't get a refund??? This is the absolute most horrible customer service I have ever seen. We left after sitting there 45 minutes with no milkshake. I'll stick to Chick-fil-a who actually cares about their customers.
Atmosphere: 1
Food: 1
Service: 1
Took a while to get my order but I didn't mind that. What really bothered me was, I left with my order went 3 lights up the road...and everything was cold. The #4 hamburger was hard like it was cooked yesterday but the cheese wasn't melted. The plain coney dog that I ordered for my pet was so charred he refused to eat it and I don't blame him. My tots were cold like they were cooked hours ago. Never again....
Atmosphere: 3
Food: 1
Service: 2
Recommended dishes: Ex Long Cheese Coney Dog, Tots
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