Pizza is a hit or miss. inconsistent sometimes its not made right. tonight my pizza was made with the toppings under the cheese which is no big deal, but there’s too much sauce for a thin crust pizza and I’m missing part of my order (delivery)
Food: 3
Service: 3
Aaron Hargraves
Ordered pizza. A whole lot of time goes by. About an hour or so.
When we checked online the order was marked as delivered. When we called they actually told us they couldn’t find our address. Tried to joke it off to gps problems and sometimes it sends them somewhere else other than Long Beach. Funny , my GPS did me solid for my 8 hour travel day thru 3 states to find my house. No problem! They lie. Drove up here to place another order (5 minute drive) Not even an apology.
Atmosphere: 1
Service: 1
James Colston (Sinopa)
I did an online order and within 5 mins they called me and said that they are cancelling my order. Baffled I asked why because I thought I did something wrong. I had a decent tip for the Delivery driver And my order was around $70. They told me yeah we are backed up 3 hours and just cancelling the order. So I was left with a pending charge an no food. It is completely fine Domino's Pizza came in clutch less than 20 mins and picked it up. Will update review when I get a response from management. 9/24/2024 No Response from Papa John Store nor Corporate office
Atmosphere: 1
Service: 1
Adam Johnson
Very bad customer service.
Atmosphere: 1
Food: 1
Service: 1
Chris B
Fast and friendly
Atmosphere: 5
Food: 5
Service: 5
Christopher Brennan
Placed order, received my text stating that my order was ready and when I showed up The guy want to touch the counter and asked if he could help me. Then I said yes. I have an order stated the name any said. Yes just take a seat and it'll be ready in the moment... Took a phone call, placed an order over the phone... And then checked on my order and then they said the driver must have taken... Give us 10 minutes and we'll have it ready... Can I remember them? Talk insane. Who wouldn't have taken it. In the music they're playing is not my taste. And about 12 minutes later, here's your pizza... No apology... Nothing, but oh well.
Atmosphere: 2
Food: 5
Service: 2
Kenneth R
Solid Pizza, on the way through town.
Atmosphere: 4
Food: 4
Service: 3
Robert Crabtree
If I could leave zero I would. These people do NOT understand customer service. Over an hour for a pizza and they avoid the number my gf left for contact when she calls three times they asked her to hold I call IMMEDIATELY after and they answer no problem. A disgrace to someone else's hard work that's about all they amount to up here.
memorie collier
Please find some way to at least warn customers that it will be over an hour wait time. Ordered food at 8:49pm and it was said to be ready by 9:38pm but now it says 10:30pm. Bro I could have just made a sandwich. :(
Love ordering from this Papa Johns. Never have any issues, and the staff is wonderful
Atmosphere: 5
Food: 5
Service: 5
Avery Fountain
brady tried to chase me but my pizza was good
ave
brady tried to chase me but my pizza was good
D Pitts
The crust had no sauce on it between two and four inches wide. All the vegetables were dumped in the middle. I was told 15 to 20 minutes. I got there at the 20 minute mark and the pizza was already tepid.
Atmosphere: 3
Food: 2
Service: 2
mary Gene Dick
Food was bad, woman running store extremely rude. Rest of staff seemed nice. Not going back!
Pizza is a hit or miss. inconsistent
sometimes its not made right.
tonight my pizza was made with the toppings under the cheese which is no big deal, but there’s too much sauce for a thin crust pizza and I’m missing part of my order (delivery)
Food: 3
Service: 3
Ordered pizza.
A whole lot of time goes by. About an hour or so.
When we checked online the order was marked as delivered. When we called they actually told us they couldn’t find our address. Tried to joke it off to gps problems and sometimes it sends them somewhere else other than Long Beach. Funny , my GPS did me solid for my 8 hour travel day thru 3 states to find my house. No problem!
They lie. Drove up here to place another order (5 minute drive)
Not even an apology.
Atmosphere: 1
Service: 1
I did an online order and within 5 mins they called me and said that they are cancelling my order. Baffled I asked why because I thought I did something wrong. I had a decent tip for the Delivery driver And my order was around $70. They told me yeah we are backed up 3 hours and just cancelling the order. So I was left with a pending charge an no food. It is completely fine Domino's Pizza came in clutch less than 20 mins and picked it up. Will update review when I get a response from management.
9/24/2024 No Response from Papa John Store nor Corporate office
Atmosphere: 1
Service: 1
Very bad customer service.
Atmosphere: 1
Food: 1
Service: 1
Fast and friendly
Atmosphere: 5
Food: 5
Service: 5
Placed order, received my text stating that my order was ready and when I showed up The guy want to touch the counter and asked if he could help me. Then I said yes. I have an order stated the name any said. Yes just take a seat and it'll be ready in the moment... Took a phone call, placed an order over the phone... And then checked on my order and then they said the driver must have taken... Give us 10 minutes and we'll have it ready... Can I remember them? Talk insane. Who wouldn't have taken it. In the music they're playing is not my taste. And about 12 minutes later, here's your pizza... No apology... Nothing, but oh well.
Atmosphere: 2
Food: 5
Service: 2
Solid Pizza, on the way through town.
Atmosphere: 4
Food: 4
Service: 3
If I could leave zero I would. These people do NOT understand customer service. Over an hour for a pizza and they avoid the number my gf left for contact when she calls three times they asked her to hold I call IMMEDIATELY after and they answer no problem. A disgrace to someone else's hard work that's about all they amount to up here.
Please find some way to at least warn customers that it will be over an hour wait time. Ordered food at 8:49pm and it was said to be ready by 9:38pm but now it says 10:30pm. Bro I could have just made a sandwich. :(
Typical high-volume pizza chain store.
Atmosphere: 3
Food: 4
Service: 4
Restaurantji Recommends
Love ordering from this Papa Johns. Never have any issues, and the staff is wonderful
Atmosphere: 5
Food: 5
Service: 5
brady tried to chase me but my pizza was good
brady tried to chase me but my pizza was good
The crust had no sauce on it between two and four inches wide. All the vegetables were dumped in the middle. I was told 15 to 20 minutes. I got there at the 20 minute mark and the pizza was already tepid.
Atmosphere: 3
Food: 2
Service: 2
Food was bad, woman running store extremely rude. Rest of staff seemed nice. Not going back!
Atmosphere: 1
Food: 1
Service: 1
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