All the workers were black women who just sat around gossiping about other people the ENTIRE time. And they certainly made it known that they weren't going to get in any hurry, for anyone, anytime soon. After our lunch, I ordered 3 shakes to go, and the bottom half of each one was still un-blended ice cream, so I ended up punching my straw right through the bottom of the cup, allowing it all to spill out into my lap. I then went back in to get it replaced, and a different woman made it, and it turned out fine, so that was a nice silver lining anyway. But yeah, the Louisville Mississippi store is being run by a bunch of people who don't want to work, and certainly don't care about customer service.
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Chicken Fingers Combo 4pc
Olivia Aman
Beyond frustrating that they were out of everything I wanted. Didn’t have the gravy for biscuits and gravy, didn’t have syrup for the pancakes…. Didn’t offer to accommodate us for anything they were out of and didn’t tell us until we got up to the window to pay.
Atmosphere: 1
Food: 3
Service: 1
Shelia Beasley
Love they 👍😊
Atmosphere: 5
Food: 5
Service: 4
Kaitlyn Warren
Ordered a 4 piece, got 3 small pieces of chicken with very little fries. Didn't get any fries with one of the meals. Food tasted alright though.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Grilled Chicken Sandwich
Luke Yates
Very slow drive-thru, also drive-thru worker was very rude. Couldn’t get my order right.
Atmosphere: 1
Food: 3
Service: 1
Stay off My shit
Jack's hamburgers like always has the best customer service out of any fast food the customer service in Louisville Mississippi reminds you of how good the customer service is in Alabama because they don't play in Alabama but every restaurant you go to has excellent customer service they don't play down there in Alabama. so it was just a wonderful feeling when I walked into the jacks in Louisville Mississippi and got some food and had that great customer service experience that reminded me of Alabama and how good their customer service is there I'm glad that customer service is changing in this area it is truly a blessing. I will tell you the food is wonderful and you will have a great experience if you eat at the Jack's in Louisville.
Atmosphere: 5
Food: 5
Service: 5
Bryan M.
Customer service is bad. They run out of items by 9:30am. Overall, just not a good restaurant experience..
Atmosphere: 1
Food: 1
Service: 1
D Tardy
Never had a pork chop biscuit before but it was good and Skylar was awesome.
Atmosphere: 5
Food: 5
Service: 5
Janis E. Harris
I love the Taste of Jack's Chicken. I Really love the Courtious and Niceness of the Employees That works At this Particular Establishment! This Place Was Very Clean > Bathroom, Dining Area and Front Counter Areas..
Attitude is terrible. Management and staff is very rude. Visit often and don’t appreciate the disrespect I get from the workers. I still remain nice even when order is wrong. Yet the attitude never change.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Breakfast Deluxe
Farrah Irwin
Jack's is great. I like the wide range of items on their menu.
Atmosphere: 3
Food: 4
Service: 4
Evelyn Collins
It was nice. They were sweet and very fast.
Atmosphere: 5
Food: 5
Service: 5
Jamie Lee Van Winkle
I would have given it a 5 star review but....the lady didn't give me the right change for a $100. I got the food fast but had to wait on a shake. Then I had to wait for a straw. No napkins or ketchup in the bag. I did fail to ask for the ketchup so technically that's my fault for forgetting. I was so focused on keeping the money on camera till she came back and I could point out the error. Even though, I would recommend this Jack's above all the other fast food joints in Louisville. The ladies are very sweet and curtious!
Kid-friendliness: My daughter loves the food!! Also loves their shakes!!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Big Jack
Scott Haller
Fast, friendly and the food is good. I stop often.
All the workers were black women who just sat around gossiping about other people the ENTIRE time. And they certainly made it known that they weren't going to get in any hurry, for anyone, anytime soon. After our lunch, I ordered 3 shakes to go, and the bottom half of each one was still un-blended ice cream, so I ended up punching my straw right through the bottom of the cup, allowing it all to spill out into my lap. I then went back in to get it replaced, and a different woman made it, and it turned out fine, so that was a nice silver lining anyway. But yeah, the Louisville Mississippi store is being run by a bunch of people who don't want to work, and certainly don't care about customer service.
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Chicken Fingers Combo 4pc
Beyond frustrating that they were out of everything I wanted. Didn’t have the gravy for biscuits and gravy, didn’t have syrup for the pancakes…. Didn’t offer to accommodate us for anything they were out of and didn’t tell us until we got up to the window to pay.
Atmosphere: 1
Food: 3
Service: 1
Love they 👍😊
Atmosphere: 5
Food: 5
Service: 4
Ordered a 4 piece, got 3 small pieces of chicken with very little fries. Didn't get any fries with one of the meals. Food tasted alright though.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Grilled Chicken Sandwich
Very slow drive-thru, also drive-thru worker was very rude. Couldn’t get my order right.
Atmosphere: 1
Food: 3
Service: 1
Jack's hamburgers like always has the best customer service out of any fast food the customer service in Louisville Mississippi reminds you of how good the customer service is in Alabama because they don't play in Alabama but every restaurant you go to has excellent customer service they don't play down there in Alabama. so it was just a wonderful feeling when I walked into the jacks in Louisville Mississippi and got some food and had that great customer service experience that reminded me of Alabama and how good their customer service is there I'm glad that customer service is changing in this area it is truly a blessing. I will tell you the food is wonderful and you will have a great experience if you eat at the Jack's in Louisville.
Atmosphere: 5
Food: 5
Service: 5
Customer service is bad. They run out of items by 9:30am. Overall, just not a good restaurant experience..
Atmosphere: 1
Food: 1
Service: 1
Never had a pork chop biscuit before but it was good and Skylar was awesome.
Atmosphere: 5
Food: 5
Service: 5
I love the Taste of Jack's Chicken. I Really love the Courtious and Niceness of the Employees That works At this Particular Establishment! This Place Was Very Clean > Bathroom, Dining Area and Front Counter Areas..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Finger Dinner 4pc
Love Jack's ❤️
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Buttered Biscuit, Chicken Finger Box 20pc
Restaurantji Recommends
Attitude is terrible. Management and staff is very rude. Visit often and don’t appreciate the disrespect I get from the workers. I still remain nice even when order is wrong. Yet the attitude never change.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Breakfast Deluxe
Jack's is great. I like the wide range of items on their menu.
Atmosphere: 3
Food: 4
Service: 4
It was nice. They were sweet and very fast.
Atmosphere: 5
Food: 5
Service: 5
I would have given it a 5 star review but....the lady didn't give me the right change for a $100. I got the food fast but had to wait on a shake. Then I had to wait for a straw. No napkins or ketchup in the bag. I did fail to ask for the ketchup so technically that's my fault for forgetting. I was so focused on keeping the money on camera till she came back and I could point out the error. Even though, I would recommend this Jack's above all the other fast food joints in Louisville. The ladies are very sweet and curtious!
Kid-friendliness: My daughter loves the food!! Also loves their shakes!!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Big Jack
Fast, friendly and the food is good. I stop often.
Atmosphere: 4
Food: 5
Service: 4
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