I could go on forever about this place and the workers! The restaurant is so clean and calm. The workers really take great care to provide the best service. The food always looks as delicious as the pictures. It tastes so amazing as well. The customer service is always above and beyond. They check on you to see if you would like refills, plates cleared, and ask if everything is up to your satisfaction. They are so cheerful and unlike everywhere else they know their app and are genuinely happy to help you with it. They are great with kids and so patient when little ones are choosing what they want. They really treat you like family. We LOVE coming here and are making it a weekly tradition.
Atmosphere: 5
Food: 5
Service: 5
Jeff Monson
Great lunch options, top-notch food, and friendly staff. I highly recommend
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Dip, The New Yorker, Black Angus King Club, Chicken Bacon Ranch Flatbread
Dawg 69 N
Nice place to go out and eat, everyone was very friendly and this is the second place I have went out to eat and they bring you your food but the first fast food place that you just left everything on the table and they cleaned it up. The only thing I like my cornbeff a lot thinner but good sandwich. That is why I gave four stars on the food.
Parking: What's to tell it's free and easy parking.
Kid-friendliness: They don't mind kids running around like they shouldn't be in public, but that's my opinion
Wheelchair accessibility: It has that
Atmosphere: 5
Food: 4
Service: 5
Katherine Russell
Came for the first time to this location. Service was absolutely amazing! The epitome of Southern Hospitality! The girl behind the counter that took my order (i didnt catch her name) was the most absolute sweetheart! I wasn’t even planning on ordering a whole lot since I was meeting a few people for work related things, but her kindness and bubbly attitude definitely made me want to spend more and purchase a whole dozen of chocolate chip cookies and lunch. The only issue I had was the pestering fly that kept going around, but other than that, I absolutely recommend this place for everyone!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: blt Avocado, Potato Salad
Angela Koehn
Food was cold. They were out of almost everything. Nice people working there tho.
Atmosphere: 4
Food: 1
Service: 3
Susan Brazell
Went for lunch. After waiting 35 minutes for a pick two combo (soup and sandwich) I had to go ask about my food. It took another 6-7 minutes for them to finally bring it out. My daughter and her husband who ordered at the same time still didn't get their food and had to ask. My daughter's soup was cold. It wasn't busy. It shouldn't have taken almost an hour to get soup and half a sandwich.
Atmosphere: 5
Food: 3
Service: 1
Elvin Davis
We went there on free tea day so all of the young people were dressed up in colorful outfits and everything was decorated. I had chicken with a wonderful house sauce and my companions chose sandwiches and a side: the sandwiches are cut into little triangles and the food is super fresh and great.
The people are all so happy and friendly and like they were having fun while doing a perfect job
Vegetarian options: The lettuces are very colorful with a mix of tasty varieties and the peppers and tomatoes are yummy
Parking: Large lot right in front of the store and drive through as well
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mac & Cheese, Potato Salad
Eric Martin
Placed an online order. They were kind enough to call and let me know they couldn't make a spud and even offered to give me a refund and replace the item for free. I arrived after the app told me my food would be ready. The cashier said it wasn't ready. Didn't offer me my drink while I wait. Waited way too long for an order placed well in advance. I asked to speak to a manager. Waited. The cashier eventually asked me what was in my order after waiting an hour. I just told them I don't even want my food at this point and left. Disgraceful. This McAllister's brings shame to this once beloved restaurant.
Atmosphere: 1
Food: 1
Service: 1
EWM
Placed an online order. They were kind enough to call and let me know they couldn't make a spud and even offered to give me a refund and replace the item for free. I arrived after the app told me my food would be ready. The cashier said it wasn't ready. Didn't offer me my drink while I wait. Waited way too long for an order placed well in advance. I asked to speak to a manager. Waited. The cashier eventually asked me what was in my order after waiting an hour. I just told them I don't even want my food at this point and left. Disgraceful. This McAllister's brings shame to this once beloved restaurant.
I've just moved to Lucedale 4 months ago and we love McAlister's but this location is something different every time we go. The lack of staff is unreal but it seems to be this way most places these days but I can't comprehend why the two girls stand around when they have a free minute and should be cleaning the 14 dirty tables as we had to clean our own table just to have a place to sit. I've also ordered a spud twice in 4 trips only to be told they won't be available for 30 minutes. Really! I can bake a potato in the microwave in 8 minutes ? I think the manager is doing the best he can with what he has to work with so it's not on him as he's always in the back helping prepare.
Drew Arnold
I don’t typically write reviews but the service and food quality at this McAlisters is chronically poor. The employees here appear to have no desire to do their job well and the management likewise seems apathetic to their poor performance. Food that is typically premade such as soups and chicken salad which are simple to bowl or plate seemingly take 30 minutes to appear in the window on a slow night and then it’s a gamble whether the staff are going to run the food in a timely manner. Tonight, 7/5/2024 I had to ask for food to be run. If I were the owners of this particular franchise, I’d keep better tabs on the quality of service or hang it up one. This location could be really good if it were run with even slightly minimal effort.
Atmosphere: 2
Food: 2
Service: 1
sharlene Garcia
Staff not very helpful. They stand around while one guy does most the work. The food was ok. But we waited forever even though we ordered ahead online! A hrs later we finally got our food. At the price they charge they should do better!
Atmosphere: 3
Food: 4
Service: 2
Amy Erkhart
The service can be a little slow at times
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Kids Auntie Anne’S Mini Pretzel Dogs
Lauren Havard
Isaiah is always nice and helpful! Great food & tea!
Great and diligent workers.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Club Sandwich
I could go on forever about this place and the workers! The restaurant is so clean and calm. The workers really take great care to provide the best service. The food always looks as delicious as the pictures. It tastes so amazing as well. The customer service is always above and beyond. They check on you to see if you would like refills, plates cleared, and ask if everything is up to your satisfaction. They are so cheerful and unlike everywhere else they know their app and are genuinely happy to help you with it. They are great with kids and so patient when little ones are choosing what they want. They really treat you like family. We LOVE coming here and are making it a weekly tradition.
Atmosphere: 5
Food: 5
Service: 5
Great lunch options, top-notch food, and friendly staff. I highly recommend
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Dip, The New Yorker, Black Angus King Club, Chicken Bacon Ranch Flatbread
Nice place to go out and eat, everyone was very friendly and this is the second place I have went out to eat and they bring you your food but the first fast food place that you just left everything on the table and they cleaned it up. The only thing I like my cornbeff a lot thinner but good sandwich. That is why I gave four stars on the food.
Parking: What's to tell it's free and easy parking.
Kid-friendliness: They don't mind kids running around like they shouldn't be in public, but that's my opinion
Wheelchair accessibility: It has that
Atmosphere: 5
Food: 4
Service: 5
Came for the first time to this location. Service was absolutely amazing! The epitome of Southern Hospitality! The girl behind the counter that took my order (i didnt catch her name) was the most absolute sweetheart! I wasn’t even planning on ordering a whole lot since I was meeting a few people for work related things, but her kindness and bubbly attitude definitely made me want to spend more and purchase a whole dozen of chocolate chip cookies and lunch. The only issue I had was the pestering fly that kept going around, but other than that, I absolutely recommend this place for everyone!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: blt Avocado, Potato Salad
Food was cold. They were out of almost everything. Nice people working there tho.
Atmosphere: 4
Food: 1
Service: 3
Went for lunch. After waiting 35 minutes for a pick two combo (soup and sandwich) I had to go ask about my food. It took another 6-7 minutes for them to finally bring it out. My daughter and her husband who ordered at the same time still didn't get their food and had to ask. My daughter's soup was cold. It wasn't busy. It shouldn't have taken almost an hour to get soup and half a sandwich.
Atmosphere: 5
Food: 3
Service: 1
We went there on free tea day so all of the young people were dressed up in colorful outfits and everything was decorated. I had chicken with a wonderful house sauce and my companions chose sandwiches and a side: the sandwiches are cut into little triangles and the food is super fresh and great.
The people are all so happy and friendly and like they were having fun while doing a perfect job
Vegetarian options: The lettuces are very colorful with a mix of tasty varieties and the peppers and tomatoes are yummy
Parking: Large lot right in front of the store and drive through as well
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mac & Cheese, Potato Salad
Placed an online order. They were kind enough to call and let me know they couldn't make a spud and even offered to give me a refund and replace the item for free. I arrived after the app told me my food would be ready. The cashier said it wasn't ready. Didn't offer me my drink while I wait. Waited way too long for an order placed well in advance. I asked to speak to a manager. Waited. The cashier eventually asked me what was in my order after waiting an hour. I just told them I don't even want my food at this point and left. Disgraceful. This McAllister's brings shame to this once beloved restaurant.
Atmosphere: 1
Food: 1
Service: 1
Placed an online order. They were kind enough to call and let me know they couldn't make a spud and even offered to give me a refund and replace the item for free. I arrived after the app told me my food would be ready. The cashier said it wasn't ready. Didn't offer me my drink while I wait. Waited way too long for an order placed well in advance. I asked to speak to a manager. Waited. The cashier eventually asked me what was in my order after waiting an hour. I just told them I don't even want my food at this point and left. Disgraceful. This McAllister's brings shame to this once beloved restaurant.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I've just moved to Lucedale 4 months ago and we love McAlister's but this location is something different every time we go. The lack of staff is unreal but it seems to be this way most places these days but I can't comprehend why the two girls stand around when they have a free minute and should be cleaning the 14 dirty tables as we had to clean our own table just to have a place to sit.
I've also ordered a spud twice in 4 trips only to be told they won't be available for 30 minutes. Really! I can bake a potato in the microwave in 8 minutes ?
I think the manager is doing the best he can with what he has to work with so it's not on him as he's always in the back helping prepare.
I don’t typically write reviews but the service and food quality at this McAlisters is chronically poor. The employees here appear to have no desire to do their job well and the management likewise seems apathetic to their poor performance. Food that is typically premade such as soups and chicken salad which are simple to bowl or plate seemingly take 30 minutes to appear in the window on a slow night and then it’s a gamble whether the staff are going to run the food in a timely manner. Tonight, 7/5/2024 I had to ask for food to be run. If I were the owners of this particular franchise, I’d keep better tabs on the quality of service or hang it up one. This location could be really good if it were run with even slightly minimal effort.
Atmosphere: 2
Food: 2
Service: 1
Staff not very helpful. They stand around while one guy does most the work. The food was ok. But we waited forever even though we ordered ahead online! A hrs later we finally got our food. At the price they charge they should do better!
Atmosphere: 3
Food: 4
Service: 2
The service can be a little slow at times
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Kids Auntie Anne’S Mini Pretzel Dogs
Isaiah is always nice and helpful! Great food & tea!
Atmosphere: 5
Food: 5
Service: 5
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