I walked in to Starbucks on 1/27/24, I greeted the two young women at the front counter, and they did not greet me. They were too busy having a conversation to greet me or take my order for the next 60 seconds. One of them finally stated "Oh, I thought you were going to take her order." At this point I finally placed my order, and the other young woman that made my drink handed me a bigger size than I ordered.
Bini Dahal
Horrible experience. Went there last time to have an iced shaken espresso and the employee who took the order was nice. Went there today as well but I was charged way more than last time and in my last order I had even had a salted caramel cream cold foam. I talked to the employee about the price difference and she asked me if I wanted to talk to a manager and I said yes. Had to wait 10 min for that because the manager was talking to a friend I guess. I feel being a manager your responsibility is to first address the customer. Then after the manager was done talking she asked me if I had anything and asked her the reason for being charged more this time and the answer was may be the employee last time didn’t charged you correctly. Valid reason but I told her if I order the exact same drink online I am being charged way less than here. Her response was, if you order online you may get the drink in $2 and we don’t have any connection to the online orders. I just wanted to know why I am being charged more but the response she gave me was rude. The drink was also watery and I doubt they put any milk in it. Literally had to throw the drink away as it wasn’t any good. Just a waste of my money and time. I am definitely never going here again. Starbucks, do better!
Atmosphere: 1
Food: 1
Service: 1
Arnoldo Camarena-Silva
Asked for a Venti coffee and when I told staff that the coffee was supposed to be venti instead of grande and they were rude and said there was nothing they could do
Soyoun Helena Lim
I stopped coming here for a while because the quality of drinks wasn’t good most of the time. I gave it a try again since I was already in Union for an event. Ordered a tall latte and it was horrible again. Tasted like watered down milk. Very little foam. I guess not every Starbucks is same. The quality of coffee and experience should be managed better here. I truly don’t understand how you can make latte taste like this. I appreciate the fact that we have a Starbucks on campus but won’t come back here again unless there is any improvement.
Dee Gipson
Haven't had espresso or steamer for their specialty hot coffees in a while. So go to cafeteria in hospital to get my coffee.
Atmosphere: 3
Food: 3
Service: 5
Han Berdiyev
Not gonna lie, rude customer service especially from the store manager I think.
ICU CvmAhc
This place is rude, does not give you the correct drink orders.
Evelyn Collins
So I ordered the same drink off the menu, Iced Honey Almond Flat White, at the same location two days in the same week, one on Monday the second on Wednesday, and the drinks were 2 different drinks. The Monday drink looked like a flat white in color and consistency, and it tasted like a flat white. Wednesday I got something totally different. It was watery coffee wit ha splash of milk and tasted like watery coffee. It was almost like they made me the Honey Almond Cold Brew and realized they made a mistake so they just mixed it together. I am very disappointed because this has happened with other things. I hate that I paid for this.
Karen Smith
Woman was very nice. Drinks are good. So sad that when we come to game day it is closed. Luckily we still have bully cafe in B&N.
Carol P
The baristas here are wonderful and nice and love to chat with your about your day and their own day. The atmosphere in this Starbucks is very nice and good for studying, and they generally play some pretty good music. The place is generally very clean and there are ample places to charge your laptop or phone while you're doing classwork.At the time of writing, there's currently no seating (so everything is grab and go) due to public health restrictions, but the coffee is still delicious and the baristas are still top notch.
Stopped in for some lemon cakes . Phenomenal service.
Friend In Mississippi
Always fast service, order online and they have it ready to go!
Aidan
Tasha was amazing! It feels so nice to be here as a student at Mississippi State and be remembered at the starbucks even though you haven’t been in months.Put a smile on my face during this stressful week of exams. Great customer service:)
Tasha Estein
An Im a starbucks junkie, but their drinks are terrible at this location. The staff is rude too.
I walked in to Starbucks on 1/27/24, I greeted the two young women at the front counter, and they did not greet me. They were too busy having a conversation to greet me or take my order for the next 60 seconds. One of them finally stated "Oh, I thought you were going to take her order." At this point I finally placed my order, and the other young woman that made my drink handed me a bigger size than I ordered.
Horrible experience. Went there last time to have an iced shaken espresso and the employee who took the order was nice. Went there today as well but I was charged way more than last time and in my last order I had even had a salted caramel cream cold foam. I talked to the employee about the price difference and she asked me if I wanted to talk to a manager and I said yes. Had to wait 10 min for that because the manager was talking to a friend I guess. I feel being a manager your responsibility is to first address the customer. Then after the manager was done talking she asked me if I had anything and asked her the reason for being charged more this time and the answer was may be the employee last time didn’t charged you correctly. Valid reason but I told her if I order the exact same drink online I am being charged way less than here. Her response was, if you order online you may get the drink in $2 and we don’t have any connection to the online orders. I just wanted to know why I am being charged more but the response she gave me was rude. The drink was also watery and I doubt they put any milk in it. Literally had to throw the drink away as it wasn’t any good. Just a waste of my money and time. I am definitely never going here again. Starbucks, do better!
Atmosphere: 1
Food: 1
Service: 1
Asked for a Venti coffee and when I told staff that the coffee was supposed to be venti instead of grande and they were rude and said there was nothing they could do
I stopped coming here for a while because the quality of drinks wasn’t good most of the time. I gave it a try again since I was already in Union for an event. Ordered a tall latte and it was horrible again. Tasted like watered down milk. Very little foam. I guess not every Starbucks is same. The quality of coffee and experience should be managed better here. I truly don’t understand how you can make latte taste like this. I appreciate the fact that we have a Starbucks on campus but won’t come back here again unless there is any improvement.
Haven't had espresso or steamer for their specialty hot coffees in a while. So go to cafeteria in hospital to get my coffee.
Atmosphere: 3
Food: 3
Service: 5
Not gonna lie, rude customer service especially from the store manager I think.
This place is rude, does not give you the correct drink orders.
So I ordered the same drink off the menu, Iced Honey Almond Flat White, at the same location two days in the same week, one on Monday the second on Wednesday, and the drinks were 2 different drinks. The Monday drink looked like a flat white in color and consistency, and it tasted like a flat white. Wednesday I got something totally different. It was watery coffee wit ha splash of milk and tasted like watery coffee. It was almost like they made me the Honey Almond Cold Brew and realized they made a mistake so they just mixed it together. I am very disappointed because this has happened with other things. I hate that I paid for this.
Woman was very nice. Drinks are good. So sad that when we come to game day it is closed. Luckily we still have bully cafe in B&N.
The baristas here are wonderful and nice and love to chat with your about your day and their own day. The atmosphere in this Starbucks is very nice and good for studying, and they generally play some pretty good music. The place is generally very clean and there are ample places to charge your laptop or phone while you're doing classwork.At the time of writing, there's currently no seating (so everything is grab and go) due to public health restrictions, but the coffee is still delicious and the baristas are still top notch.
Restaurantji Recommends
Its Starbucks got to give it some stars
Stopped in for some lemon cakes . Phenomenal service.
Always fast service, order online and they have it ready to go!
Tasha was amazing! It feels so nice to be here as a student at Mississippi State and be remembered at the starbucks even though you haven’t been in months.Put a smile on my face during this stressful week of exams. Great customer service:)
An Im a starbucks junkie, but their drinks are terrible at this location. The staff is rude too.