The food was great, the service was good, the pizza on the buffet was fresh.
Atmosphere: 5
Food: 5
Service: 5
TrueBriya Kel
Health and Sanitation Complaint – Monticello, MS Pizza Inn
Dear Pizza Inn Corporate Team,
I am writing to file a formal complaint regarding a highly concerning sanitation and customer service issue I experienced at your Monticello, MS location.
While dining at the restaurant, I observed the manager on duty engaging in multiple unsanitary practices. The manager was handling the cash register, touching doors, and moving around the restaurant without washing their hands or wearing gloves. When I politely asked for more lettuce at the salad bar, the manager became visibly frustrated stomping, mumbling, and proceeding to the salad bar without gloves.
More disturbingly, the manager grabbed the salad container with bare hands, opened the back door, walked into the freezer, retrieved a bag of lettuce, cut it open, and used his bare hands to transfer the lettuce directly into the salad container. At no point were gloves used, nor did the manager wash his hands throughout this process.
This behavior is not only unprofessional but a serious health code violation. Food safety and proper hygiene are basic expectations for any restaurant, and this experience was beyond unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Gene Hearn
Nice friendly staff and the pizzas was so good. Definitely will be going back.
Atmosphere: 5
Food: 5
Service: 5
Ashley Chamblee
Workers were super sweet! Great food and service! Will be coming back!
Atmosphere: 5
Food: 5
Service: 5
Jeanneth Vilela
Best pizza I've ever had!!!
Joe Letchworth
The pizza was cooked well and the customer service was excellent. The BBQ chicken pizza and a cup of house made buttermilk ranch hit the spot. Only decent place to eat in Monticello by far.
Shelley Benton
Good buffet!
level1samurai
Grossest pizza ever made
The Cactus
The food tastes old and their salad bar is kinda disgusting I personally prefer green lettuce over brown but even their fresh lettuce looks gross
lane Anderson
Absolutely horrible service they do not start the buffet when advertised 5-9 it was 5:40 before any pizza was put out
As long as it isn't too busy, you may have a decent experience. Most of the time the buffet is not stocked
Atmosphere: 2
Food: 3
Service: 2
Cicely Fortenberry
I like that they've slowly upgraded the dining area, but the bathrooms definitely need a total makeover. It's a shame that it still looks the same since my high school days.
Atmosphere: 3
Food: 3
Service: 4
Tacitus Kilgore
My brothers and sisters of Lawrence County.
This establishment is AIGHT. But every time. And I mean EVERY TIME I eat here. I have to take a # 2 afterwards. I think the manager hiding laxative up in the pizza or something. He seems angry all the time; he lowkey weird.
Atmosphere: 3
Food: 4
Service: 2
Marie Gholer
Great service
Atmosphere: 5
Food: 3
Service: 5
Rachel Graham
Honestly not up to par or worth the money. This pizza inn wasnt like other ones. They did take pizza request but wouldnt make certain ones for the bar. Which i disliked. The basic pizzas had mushrooms onions and olives. ? our requested one came out the same. My mother also mentioned it was strange when the pizza came out it to the bar it wasnt hot either. Very clean inside. Friendly staff. They did however smoke right beside the door outside and it smelt in the hall of the building upon entry and exit. Which i heavily disliked.
The food was great, the service was good, the pizza on the buffet was fresh.
Atmosphere: 5
Food: 5
Service: 5
Health and Sanitation Complaint – Monticello, MS Pizza Inn
Dear Pizza Inn Corporate Team,
I am writing to file a formal complaint regarding a highly concerning sanitation and customer service issue I experienced at your Monticello, MS location.
While dining at the restaurant, I observed the manager on duty engaging in multiple unsanitary practices. The manager was handling the cash register, touching doors, and moving around the restaurant without washing their hands or wearing gloves. When I politely asked for more lettuce at the salad bar, the manager became visibly frustrated stomping, mumbling, and proceeding to the salad bar without gloves.
More disturbingly, the manager grabbed the salad container with bare hands, opened the back door, walked into the freezer, retrieved a bag of lettuce, cut it open, and used his bare hands to transfer the lettuce directly into the salad container. At no point were gloves used, nor did the manager wash his hands throughout this process.
This behavior is not only unprofessional but a serious health code violation. Food safety and proper hygiene are basic expectations for any restaurant, and this experience was beyond unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Nice friendly staff and the pizzas was so good. Definitely will be going back.
Atmosphere: 5
Food: 5
Service: 5
Workers were super sweet! Great food and service! Will be coming back!
Atmosphere: 5
Food: 5
Service: 5
Best pizza I've ever had!!!
The pizza was cooked well and the customer service was excellent. The BBQ chicken pizza and a cup of house made buttermilk ranch hit the spot. Only decent place to eat in Monticello by far.
Good buffet!
Grossest pizza ever made
The food tastes old and their salad bar is kinda disgusting I personally prefer green lettuce over brown but even their fresh lettuce looks gross
Absolutely horrible service they do not start the buffet when advertised 5-9 it was 5:40 before any pizza was put out
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
As long as it isn't too busy, you may have a decent experience. Most of the time the buffet is not stocked
Atmosphere: 2
Food: 3
Service: 2
I like that they've slowly upgraded the dining area, but the bathrooms definitely need a total makeover. It's a shame that it still looks the same since my high school days.
Atmosphere: 3
Food: 3
Service: 4
My brothers and sisters of Lawrence County.
This establishment is AIGHT. But every time. And I mean EVERY TIME I eat here. I have to take a # 2 afterwards. I think the manager hiding laxative up in the pizza or something. He seems angry all the time; he lowkey weird.
Atmosphere: 3
Food: 4
Service: 2
Great service
Atmosphere: 5
Food: 3
Service: 5
Honestly not up to par or worth the money. This pizza inn wasnt like other ones. They did take pizza request but wouldnt make certain ones for the bar. Which i disliked. The basic pizzas had mushrooms onions and olives. ? our requested one came out the same. My mother also mentioned it was strange when the pizza came out it to the bar it wasnt hot either. Very clean inside. Friendly staff. They did however smoke right beside the door outside and it smelt in the hall of the building upon entry and exit. Which i heavily disliked.
Atmosphere: 2
Food: 2
Service: 2
Loading...