I always order matcha at coffee shops. I’ve had so much matcha from many different places in many states all across the country. It is ALWAYS green. Matcha is green. I ordered for the first time yesterday from 7 Brew. The matcha was not green. It tasted like coconut milk. I paid $5.45 plus $1 tip for a cup of creamer basically. I privately messaged 7Brew bc I don’t believe In making bad experiences public until they have had a chance to correct it. As a first time customer who was highly dissatisfied with my matcha-less matcha, I expected to at least receive an apology and for them to make it right. I did not get either. No apology and was told next time to order (and pay) for more scoops of matcha if I wanted it to be green ? I have worked in customer service/service industry for over 20 years and I couldn’t believe they would pass up the chance to make it right with a first time customer. I will never go there again, even though it is more convenient for me. I wish I could shop local at cups but they do not serve matcha so I will continue going to Starbucks.
Atmosphere: 1
Food: 1
Service: 1
Samantha
We went to the 7 Brew in Pearl Saturday afternoon. When we got in line there were 4-5 baristas standing around the vehicle in front of us. They did not appear to be ordering anything but just talking. After about 5 minutes of waiting for the car in front to leave we backed up and went to the other line where it appeared there was one barista out of about 7 doing her job. When we did back up the ones standing outside the other vehicle chatting apparently found this humorous and began laughing. We moved to the other line and the one laughing actually ended up taking our order, which brings me to my next point. I ordered a large iced white mocha with a shot of Irish Creme. The drink I received was a large mocha. When I questioned the barista about my drink I was assured that it was a white mocha, it is just the “mix” that makes it that color. The barista was incorrect and my drink was neither white mocha, nor did it have Irish cream added. As a former coffee shop owner, I expected whoever was making my drink to make it correctly. Please explain the difference in mocha and white mocha to your baristas, so they know the difference when looking at a drink. All in all, it was a terrible experience and I will just take my business back to the Starbucks down the street.
Atmosphere: 1
Service: 1
kyley Clark
Great coffee
Atmosphere: 5
Food: 5
Service: 5
Katelyn Swiderski
Everytime I go, I find it extremely hard to read the menu. The online menu doesnt have all of their seasonal drinks or their energy drink flavors. and the only way to know is to get the employee to list everything seasonal with the ingredients… and i always give up and just pick something bc im stressed abt the line behind me, and leave underwhelmed with whatever i picked. Im leaving this review bc I mentioned this to an employee and she said its a common complaint. Management needs to hire a marketing team for the menu so everything available is visible. also, when you get a more informative layout, please put up a sign that does not move like a slideshow plz. but without a better menu layout a new sign wont solve the issue.
Atmosphere: 1
Food: 1
Service: 4
Jamileh Iman
Far better than more famous competitors. I got a medium Iced Funnel Cake Macchiato with caramel drizzle and sweet cold foam. ???
Atmosphere: 5
Food: 5
Service: 5
Kathy McKinney
I prefer 7Brew to Starbucks. The coffee is all around better tasting to me. The staff is always ready to make suggestions, they are happy and very pleasant.
Service: 5
Makenzie Kovar
Dustin is the best
Kid-friendliness: Shake
Service: 5
Recommended dishes: Chiller Blondie
Kaley Boyden
Listen y’all if you want the best coffee in town come to 7 brew!!! I love how polite and happy they always are and they always make my morning brighter! Thanks guys!
Samantha Betancourt
Fun, friendly and energetic staff. they make you excited to get your coffee/Energizer.
My daughter was struggling to decide what she wanted and the person taking our order asked her probing questions (like what's your favorite candy, lemonade flavor, lollipop flavor) to help her decide what to get!
Definitely recommend!
Pam Richardson
The best flavored coffee in town with many SF flavors.
Good commercialized coffee on the go. Better than Starbucks.
Atmosphere: 4
Food: 5
Service: 4
Lia Moorhead
The best coffee shop and the best staff Soo hype and nice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chiller Blondie
Jennifer Luther
The Pearl location is amazing! The staff are always friendly and the vibe is super upbeat and positive! Love the music! Drinks are great and I love trying new combinations and the secret menu!
Atmosphere: 5
Food: 5
Service: 5
Katie Husband
Anna was the sweetest! Always my morning routine to stop by!
I always order matcha at coffee shops. I’ve had so much matcha from many different places in many states all across the country. It is ALWAYS green. Matcha is green. I ordered for the first time yesterday from 7 Brew. The matcha was not green. It tasted like coconut milk. I paid $5.45 plus $1 tip for a cup of creamer basically. I privately messaged 7Brew bc I don’t believe In making bad experiences public until they have had a chance to correct it. As a first time customer who was highly dissatisfied with my matcha-less matcha, I expected to at least receive an apology and for them to make it right. I did not get either. No apology and was told next time to order (and pay) for more scoops of matcha if I wanted it to be green ? I have worked in customer service/service industry for over 20 years and I couldn’t believe they would pass up the chance to make it right with a first time customer. I will never go there again, even though it is more convenient for me. I wish I could shop local at cups but they do not serve matcha so I will continue going to Starbucks.
Atmosphere: 1
Food: 1
Service: 1
We went to the 7 Brew in Pearl Saturday afternoon. When we got in line there were 4-5 baristas standing around the vehicle in front of us. They did not appear to be ordering anything but just talking. After about 5 minutes of waiting for the car in front to leave we backed up and went to the other line where it appeared there was one barista out of about 7 doing her job. When we did back up the ones standing outside the other vehicle chatting apparently found this humorous and began laughing. We moved to the other line and the one laughing actually ended up taking our order, which brings me to my next point. I ordered a large iced white mocha with a shot of Irish Creme. The drink I received was a large mocha. When I questioned the barista about my drink I was assured that it was a white mocha, it is just the “mix” that makes it that color.
The barista was incorrect and my drink was neither white mocha, nor did it have Irish cream added.
As a former coffee shop owner, I expected whoever was making my drink to make it correctly. Please explain the difference in mocha and white mocha to your baristas, so they know the difference when looking at a drink.
All in all, it was a terrible experience and I will just take my business back to the Starbucks down the street.
Atmosphere: 1
Service: 1
Great coffee
Atmosphere: 5
Food: 5
Service: 5
Everytime I go, I find it extremely hard to read the menu. The online menu doesnt have all of their seasonal drinks or their energy drink flavors. and the only way to know is to get the employee to list everything seasonal with the ingredients… and i always give up and just pick something bc im stressed abt the line behind me, and leave underwhelmed with whatever i picked. Im leaving this review bc I mentioned this to an employee and she said its a common complaint. Management needs to hire a marketing team for the menu so everything available is visible. also, when you get a more informative layout, please put up a sign that does not move like a slideshow plz. but without a better menu layout a new sign wont solve the issue.
Atmosphere: 1
Food: 1
Service: 4
Far better than more famous competitors. I got a medium Iced Funnel Cake Macchiato with caramel drizzle and sweet cold foam. ???
Atmosphere: 5
Food: 5
Service: 5
I prefer 7Brew to Starbucks. The coffee is all around better tasting to me. The staff is always ready to make suggestions, they are happy and very pleasant.
Service: 5
Dustin is the best
Kid-friendliness: Shake
Service: 5
Recommended dishes: Chiller Blondie
Listen y’all if you want the best coffee in town come to 7 brew!!! I love how polite and happy they always are and they always make my morning brighter! Thanks guys!
Fun, friendly and energetic staff. they make you excited to get your coffee/Energizer. My daughter was struggling to decide what she wanted and the person taking our order asked her probing questions (like what's your favorite candy, lemonade flavor, lollipop flavor) to help her decide what to get! Definitely recommend!
The best flavored coffee in town with many SF flavors.
Restaurantji Recommends
Good commercialized coffee on the go. Better than Starbucks.
Atmosphere: 4
Food: 5
Service: 4
The best coffee shop and the best staff Soo hype and nice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chiller Blondie
The Pearl location is amazing! The staff are always friendly and the vibe is super upbeat and positive! Love the music! Drinks are great and I love trying new combinations and the secret menu!
Atmosphere: 5
Food: 5
Service: 5
Anna was the sweetest! Always my morning routine to stop by!
Atmosphere: 5
Food: 5
Service: 5
Best customer service around!
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