I have eaten here twice, both times the service was friendly, food was hot and seasoned properly.My favorite menu item is the carne asada bowl, I just wish it was a full time item.
Atmosphere: 4
Food: 5
Service: 5
Allene Dobbs
LOOK!!! My husband never ever finds a place he likes, and he loves this place. He bragged about how great it was. He ordered a burrito with double steak, guacamole, cheese, sour cream, hot sauce, rice and beans. There was one little small piece of steak, a small spoonful of sour cream, guacamole, and hot sauce. It was basically a rice and bean burrito. He swears he will never go back, he was so disappointed. We ordered online for pick up, if you want Chipotle please go in and order and watch them make your food. So disappointed ?
Atmosphere: 1
Food: 1
Service: 1
Jerry Nowell
Been there 4 times food is always good and the service is great.
Atmosphere: 5
Food: 5
Service: 5
Corey m.
So many things wrong with our visit today. First, our burritos were wrapped extremely poorly. When we were being checked out, the young lady tried to get us to agree to using a ticket that was in their system but not ours. She wanted to merge them to fix it in their system. Then, we were not given the option of dine in or carry out. All of our items, including the cups, were put into a bag. We paid for drinks only to find they had not brewed any unsweetened tea. We asked them about it and she said they didn't have any, but there was sweetened tea. I told her I don't drink things that have sugar. She offered me a bottle of tea that HAD sugar. No other options were offered, not even an apology. We sat down to eat to find all of the tables were dirty. The floor was filthy with food and napkins all over it. We came in at a slow time. So, they were not extremely busy enough to warrant this in any way. I will not be returning to this location anytime soon.
Tonya
Ordered thru Door dash. Items (fajita onions and peppers) were not on my salad, entire bottom of bowl was water. Did not receive chips and salsa. I returned them to the store and found the store untidy at 8:30pm very minimal food displayed. Attendees told me that morning shift did not prepare fajita onions and peppers therefore there had been none all day. Also stated that they were out of tomatillo salsa but didn’t replace mine with anything nor was I refunded. Gave me a large bowl of guacamole that was brown before I got home. And old rubbery chips. Needless to say this was my second bad experience with this store and I will not be back.
Atmosphere: 1
Food: 1
Service: 1
Robert Graham
Nice to have this in the Pearl/Brandon area.
Atmosphere: 4
Food: 5
Service: 5
Iman
I had a pickup order at 5:40pm.. The lady at the window was so nice and the bowls she fixed were well proportioned, not too much of one item, but just right. I didn’t get her name, but she did a great job!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Shirley Leach
We spent $40.00 + for a little over a tablespoon chicken on our tacos. They were cold .the drink area was filthy and 6 or 7 employees, some just standing aroundThey won't be there long!!!!
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: Burrito Bowl
Catherine Brooks
AND WAS ALL THAT !!!!
Atmosphere: 5
Food: 5
Service: 5
Vanessa Prince
Delicious food! Happy to have a Chipotle in Pearl. The fajitas and chips are occasionally over salted but overall good place.Dietary restrictions: Vegetarian
This Chipotle franchise is an example of how you RUIN a brand. The workers in this restaurant are jaded and are not engaged with customers and are probably $7/hr. The woman who made my tacos put the skimpiest amounts of rice and steak on our food. I asked if that was the correct amount and she said curtly 'Yes' and that I must have never been in here before. The food bar was a total wreck - everything grossly leaking into the next container - and they were out of about half of everything. Wilted lettuce had gravy all in it. I wanted to walk out - it was gross. The food was horrible and stone cold. I don' think they even warm the food bar. It was staffed like a really bad Jackson fast food restaurant - and it's been open only a little while. They won't last - especially at those insane prices. What a really sad first impression. The clock is ticking...
Atmosphere: 1
Food: 1
Service: 1
Susan Miller
I get the feeling this location - that just opened a month ago - isn't going to be around very long. The workers aren't really glad to be there, the food was skimpy, very cold, extremely salty ... and lastly --- overpriced. Not to their fault, Chipotle is just about the most over-rated hyped thing out there... a Mexican restaurant without warm food, ground beef, white chicken, fresh vegetables or more than 6 items on the in-house menu. The restaurant interior is really nice and contemporary - so there's that. I do have to say that I'm glad that the economically-sinking Pearl, MS got this place because they need just about anything they can get at this point. They have so much fraud and controversy in the governance and are losing businesses left and right.
Atmosphere: 2
Food: 2
Service: 2
Stephen M.
The food was normal. The service was okay but this restaurant was a dump. 1. No tables cleaned 2. Where you get drinks all the utensils were not in there right spot and on a dirty counter. 3. Employees on their phone. 4. Trash was overflowing. 5. Urine all over the floor in the bathroom. Toilet paper was all over the sink.
villa villalobos
Place and people are super nice.. they even have some fun. Drive thru and all 4 agua frescas. Only complaint is no shade inside the dinning area.. so afternoons are hot!
Atmosphere: 4
Food: 5
Service: 5
Amy Lofton
I ordered online. Delivery was fast. Burrito bowl had very fresh ingredients. Very generous portion. Starts off kinda sweet but savory flavors accrue over time. Needs more cumin.
I have eaten here twice, both times the service was friendly, food was hot and seasoned properly.My favorite menu item is the carne asada bowl, I just wish it was a full time item.
Atmosphere: 4
Food: 5
Service: 5
LOOK!!! My husband never ever finds a place he likes, and he loves this place. He bragged about how great it was. He ordered a burrito with double steak, guacamole, cheese, sour cream, hot sauce, rice and beans. There was one little small piece of steak, a small spoonful of sour cream, guacamole, and hot sauce. It was basically a rice and bean burrito. He swears he will never go back, he was so disappointed. We ordered online for pick up, if you want Chipotle please go in and order and watch them make your food. So disappointed ?
Atmosphere: 1
Food: 1
Service: 1
Been there 4 times food is always good and the service is great.
Atmosphere: 5
Food: 5
Service: 5
So many things wrong with our visit today. First, our burritos were wrapped extremely poorly. When we were being checked out, the young lady tried to get us to agree to using a ticket that was in their system but not ours. She wanted to merge them to fix it in their system. Then, we were not given the option of dine in or carry out. All of our items, including the cups, were put into a bag. We paid for drinks only to find they had not brewed any unsweetened tea. We asked them about it and she said they didn't have any, but there was sweetened tea. I told her I don't drink things that have sugar. She offered me a bottle of tea that HAD sugar. No other options were offered, not even an apology. We sat down to eat to find all of the tables were dirty. The floor was filthy with food and napkins all over it. We came in at a slow time. So, they were not extremely busy enough to warrant this in any way. I will not be returning to this location anytime soon.
Ordered thru Door dash. Items (fajita onions and peppers) were not on my salad, entire bottom of bowl was water. Did not receive chips and salsa. I returned them to the store and found the store untidy at 8:30pm very minimal food displayed. Attendees told me that morning shift did not prepare fajita onions and peppers therefore there had been none all day. Also stated that they were out of tomatillo salsa but didn’t replace mine with anything nor was I refunded. Gave me a large bowl of guacamole that was brown before I got home. And old rubbery chips. Needless to say this was my second bad experience with this store and I will not be back.
Atmosphere: 1
Food: 1
Service: 1
Nice to have this in the Pearl/Brandon area.
Atmosphere: 4
Food: 5
Service: 5
I had a pickup order at 5:40pm.. The lady at the window was so nice and the bowls she fixed were well proportioned, not too much of one item, but just right. I didn’t get her name, but she did a great job!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
We spent $40.00 + for a little over a tablespoon chicken on our tacos. They were cold .the drink area was filthy and 6 or 7 employees, some just standing aroundThey won't be there long!!!!
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: Burrito Bowl
AND WAS ALL THAT !!!!
Atmosphere: 5
Food: 5
Service: 5
Delicious food! Happy to have a Chipotle in Pearl. The fajitas and chips are occasionally over salted but overall good place.Dietary restrictions: Vegetarian
Food: 4
Recommended dishes: Burrito Bowl
Restaurantji Recommends
This Chipotle franchise is an example of how you RUIN a brand. The workers in this restaurant are jaded and are not engaged with customers and are probably $7/hr. The woman who made my tacos put the skimpiest amounts of rice and steak on our food. I asked if that was the correct amount and she said curtly 'Yes' and that I must have never been in here before. The food bar was a total wreck - everything grossly leaking into the next container - and they were out of about half of everything. Wilted lettuce had gravy all in it. I wanted to walk out - it was gross. The food was horrible and stone cold. I don' think they even warm the food bar. It was staffed like a really bad Jackson fast food restaurant - and it's been open only a little while. They won't last - especially at those insane prices. What a really sad first impression. The clock is ticking...
Atmosphere: 1
Food: 1
Service: 1
I get the feeling this location - that just opened a month ago - isn't going to be around very long. The workers aren't really glad to be there, the food was skimpy, very cold, extremely salty ... and lastly --- overpriced. Not to their fault, Chipotle is just about the most over-rated hyped thing out there... a Mexican restaurant without warm food, ground beef, white chicken, fresh vegetables or more than 6 items on the in-house menu. The restaurant interior is really nice and contemporary - so there's that. I do have to say that I'm glad that the economically-sinking Pearl, MS got this place because they need just about anything they can get at this point. They have so much fraud and controversy in the governance and are losing businesses left and right.
Atmosphere: 2
Food: 2
Service: 2
The food was normal. The service was okay but this restaurant was a dump. 1. No tables cleaned 2. Where you get drinks all the utensils were not in there right spot and on a dirty counter. 3. Employees on their phone. 4. Trash was overflowing. 5. Urine all over the floor in the bathroom. Toilet paper was all over the sink.
Place and people are super nice.. they even have some fun. Drive thru and all 4 agua frescas. Only complaint is no shade inside the dinning area.. so afternoons are hot!
Atmosphere: 4
Food: 5
Service: 5
I ordered online. Delivery was fast. Burrito bowl had very fresh ingredients. Very generous portion. Starts off kinda sweet but savory flavors accrue over time. Needs more cumin.
Food: 4
Service: 5
Recommended dishes: Burrito Bowl