Ordered strawberry and chocolate donuts only to find out later that they gave us some weird butterscotch flavor with gross sandy sprinkles, none of which we ordered, and both coffees were wrong. This store is a total suckfest 🤮
Food: 1
NTZClaw
How to leave room for improvement & what I didn't see
Atmosphere: 4
Food: 4
Service: 4
david volle
Food handling and service needs to be improved.
Service: 1
Mr G
update: 5 years since last visit. This time, the drive through worker was so brilliantly unpleasant that, looking through the drive thru, you could see the reactions of a recently disgruntled family who had to deal with her. That's truly pathetic that you can't hire better staff. Minimum wage sure gets some class in your establishment, aye?
Atmosphere: 1
Food: 2
Service: 1
Hannah Romines
today i went through the drive thru to get my coffee and get my bagel minis and my donut, once i got home and started eating my bagel minis the first one was great and then the second one when i went to go take a bite of it the taste of spoiled cream cheese hit me immediately. i quite literally projectile vomited in my boyfriends drive way. it was terrible. when i went to call dunkin to let them know about what happened my call was declined.
Atmosphere: 3
Food: 2
Brent Minter
The bathrooms were horrible. My wife and daughters could not use the women’s restroom because the toilet was clogged. They tried to use the men’s restroom but the seat was covered in urine and there was no toilet paper. We ordered coffee to go and the young man who waited on us could not speak above a mumble. I am regretting that we actually ordered the coffee.
Atmosphere: 1
Food: 2
Service: 1
Lily Giles (student)
Bad experience this morning. The lady at drive three cut me off as I was ordering and was very rude. I ordered a toasted white chocolate latte and I was charged for the price of it and she made it completely wrong. This is not what I get when I order this. I hope this location finds better employees soon!
Atmosphere: 1
Food: 1
Service: 1
Delia L. Bolden
This was my very first time setting foot inside of this store, (Pearl, Ms.) I ordered two donuts and an ice coffee. Service was great, the inside of the store was nice and clean. The donuts were good. However, when I went into the bathroom to wash my hands, the toilet caught my eye. Nasty!!!!! And on top of that, no soap to wash my hands, sink was Nasty, and no paper towels..
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Classic Donut
Tana Miller
This place used to be my favorite. It’s close, used to have the best baristas. I don't know if everyone here truly hates their job or if are underpaid and overworked, but something isn't right. My orders are ALWAYS messed up, burnt, missing. The workers always have a terrible attitude and seem like the inconvenienced when you walk in that store. I need to stop buying from this store.
Atmosphere: 2
Food: 3
Service: 1
Susana Munguia
I have never walked in a Dunkin’ Donut place where the customer is ignored. Stood in front of register to order and not one employee said anything, even after making eye contact with us multiple times. So decided to order through their kiosk. Ordered 1 bacon egg and cheese and 1 sausage egg and American cheese. Tell me why, I get 2 bacon egg and both white cheddar cheese sandwiches. And to top it off, the sourdough bread was not toasted. And my blueberry and glazed munchkins were old and cold. Needless to say, my experience in Pearl, Mississippi sucked!
So I've been going here for months for my coffee. EVERY SINGLE DAY!!! And it is almost always a hassle. Today I've been told they don't have my order, but yet the money was taken. I came back after work when I had time to clarify and get my coffee, and was laughed at by the manager after explaining. Horrible customer service. Refused to refund what I didn't receive. The only thing good about this place is Mrs Rita. Everyone else is useless and rude.
Atmosphere: 1
Food: 1
Service: 1
ashshea86
This is one of the smaller duncans without the merch that you find in the others
Atmosphere: 3
Food: 4
Service: 5
Sarah-Katherine Lee
Employees are always kind. The coffee is terrible. I tried one of their signature drinks once before and it tasted like milk. I wanted to give it another chance, so I ordered it again. Tastes like whole milk. It even looks like just milk. Very confused.
Food: 1
Service: 5
Deonna Balboa
In visiting 3 days, all 3 days waiting over 15 min for an on the go order. Coffee wrong every time. Either burnt and no oatmilk added or watery and over pumped with swirls. Idk how iced coffee taste burnt but it did. Next dunkin isn't for miles I was expecting better service and kept giving multiple chances as its only one local.
Food: 1
Service: 1
Kayley Hall
Donuts were fresh, coffee was great, staff was nice and effectively communicated they were out of a dairy alternative prior to making my drink.
Dietary restrictions: Dairy and sweetener alternatives were available
Parking: Quick turn into the lot, large entry and exit lane, plenty of parking during busy hours, no issue with leaving a spot and the drive thru at the same time
Kid-friendliness: A coffee shop isn't really a place for a kid but if you bring them in the kids can see the Donuts from the glass display
Wheelchair accessibility: Yes for parking snd for entry/exit, the counter is also low enough (imo) for wheelchair accessible ordering/payments/pickup, spacious lobby area and tables
Ordered strawberry and chocolate donuts only to find out later that they gave us some weird butterscotch flavor with gross sandy sprinkles, none of which we ordered, and both coffees were wrong. This store is a total suckfest 🤮
Food: 1
How to leave room for improvement & what I didn't see
Atmosphere: 4
Food: 4
Service: 4
Food handling and service needs to be improved.
Service: 1
update: 5 years since last visit. This time, the drive through worker was so brilliantly unpleasant that, looking through the drive thru, you could see the reactions of a recently disgruntled family who had to deal with her. That's truly pathetic that you can't hire better staff. Minimum wage sure gets some class in your establishment, aye?
Atmosphere: 1
Food: 2
Service: 1
today i went through the drive thru to get my coffee and get my bagel minis and my donut, once i got home and started eating my bagel minis the first one was great and then the second one when i went to go take a bite of it the taste of spoiled cream cheese hit me immediately. i quite literally projectile vomited in my boyfriends drive way. it was terrible. when i went to call dunkin to let them know about what happened my call was declined.
Atmosphere: 3
Food: 2
The bathrooms were horrible. My wife and daughters could not use the women’s restroom because the toilet was clogged. They tried to use the men’s restroom but the seat was covered in urine and there was no toilet paper.
We ordered coffee to go and the young man who waited on us could not speak above a mumble.
I am regretting that we actually ordered the coffee.
Atmosphere: 1
Food: 2
Service: 1
Bad experience this morning. The lady at drive three cut me off as I was ordering and was very rude. I ordered a toasted white chocolate latte and I was charged for the price of it and she made it completely wrong. This is not what I get when I order this. I hope this location finds better employees soon!
Atmosphere: 1
Food: 1
Service: 1
This was my very first time setting foot inside of this store, (Pearl, Ms.) I ordered two donuts and an ice coffee.
Service was great, the inside of the store was nice and clean. The donuts were good. However, when I went into the bathroom to wash my hands, the toilet caught my eye. Nasty!!!!!
And on top of that, no soap to wash my hands, sink was Nasty, and no paper towels..
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Classic Donut
This place used to be my favorite. It’s close, used to have the best baristas. I don't know if everyone here truly hates their job or if are underpaid and overworked, but something isn't right. My orders are ALWAYS messed up, burnt, missing. The workers always have a terrible attitude and seem like the inconvenienced when you walk in that store. I need to stop buying from this store.
Atmosphere: 2
Food: 3
Service: 1
I have never walked in a Dunkin’ Donut place where the customer is ignored. Stood in front of register to order and not one employee said anything, even after making eye contact with us multiple times. So decided to order through their kiosk. Ordered 1 bacon egg and cheese and 1 sausage egg and American cheese. Tell me why, I get 2 bacon egg and both white cheddar cheese sandwiches. And to top it off, the sourdough bread was not toasted. And my blueberry and glazed munchkins were old and cold. Needless to say, my experience in Pearl, Mississippi sucked!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
So I've been going here for months for my coffee. EVERY SINGLE DAY!!! And it is almost always a hassle. Today I've been told they don't have my order, but yet the money was taken. I came back after work when I had time to clarify and get my coffee, and was laughed at by the manager after explaining. Horrible customer service. Refused to refund what I didn't receive. The only thing good about this place is Mrs Rita. Everyone else is useless and rude.
Atmosphere: 1
Food: 1
Service: 1
This is one of the smaller duncans without the merch that you find in the others
Atmosphere: 3
Food: 4
Service: 5
Employees are always kind. The coffee is terrible. I tried one of their signature drinks once before and it tasted like milk. I wanted to give it another chance, so I ordered it again. Tastes like whole milk. It even looks like just milk. Very confused.
Food: 1
Service: 5
In visiting 3 days, all 3 days waiting over 15 min for an on the go order. Coffee wrong every time. Either burnt and no oatmilk added or watery and over pumped with swirls. Idk how iced coffee taste burnt but it did. Next dunkin isn't for miles I was expecting better service and kept giving multiple chances as its only one local.
Food: 1
Service: 1
Donuts were fresh, coffee was great, staff was nice and effectively communicated they were out of a dairy alternative prior to making my drink.
Dietary restrictions: Dairy and sweetener alternatives were available
Parking: Quick turn into the lot, large entry and exit lane, plenty of parking during busy hours, no issue with leaving a spot and the drive thru at the same time
Kid-friendliness: A coffee shop isn't really a place for a kid but if you bring them in the kids can see the Donuts from the glass display
Wheelchair accessibility: Yes for parking snd for entry/exit, the counter is also low enough (imo) for wheelchair accessible ordering/payments/pickup, spacious lobby area and tables
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Munchkins, Iced Latte
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