I was there with three other people and let's just say I drew the short straw. For the most part the other 3 people in my party had a good meal me well I had to wait for a very small portioned blackened mahi that should've been served with vegetables. However it came out with a big side of fries. So I waited some more but did get to eat the tiny portion of mahi I was served which was...well...meh. Then here comes my veggies very tiny portion as well. $14 for a $5 meal. But I guess I kinda deserved that for ordering fish at a burger joint.
Atmosphere: 4
Food: 2
Service: 2
Joseph Montalto
This is the second Mugshots in two different cities I have been to this week. Both are about equal in low quality food. The first in Florence Al. I had a hamburger steak. It would have fit perfect in a hamburger bun because that’s all it was. Meat for a burger. At this restaurant in Jackson I got the Mahi. Small portion and overcooked. Neither very good and poor value for the money.
Atmosphere: 4
Food: 2
Service: 4
Amy Stone
Placed a take out order traveling through on I-20, arrived to food prepared exactly as ordered and excellent customer service. Food was delicious and a great value. We would have spent the same amount on a nicer fast food restaurant and not gotten the quality we received from Mugshots.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Fries
Jun Lyons
Excellent customer service and excellent burgers
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Breakfast Burger and Fries
Hope Dixon
Just left the Pearl location. Sat at the bar for 15 mins and no service. Couldn't even get any of the employees attention. I said I would never come back to this location after the last incident but decided to give them another try today and what a disappointment. Even the other customer at the bar was trying to help us get some help. I said it once before and I'll say it again. This location needs to be shut down. Never a good experience here. They need to learn from the flowood location what customer service really is.
Atmosphere: 1
Service: 1
Chantal H
We showed up a little before dinnertime, so there were plenty of empty tables. Ruby was our waitress. She was great! She provided recommendations and was very helpful. The food was good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Big Kahuna
yrn_ig 5L ViceLord
Mugshots has really GREAT consumer service i feel that more people should come and eat here because who wouldn’t experience was great, servers was great, and Host was awesome especially and them burgers big and good
Atmosphere: 5
Food: 5
Service: 5
Jeff Wilder
Good food, great service
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Burger
Debbie Stevens
Great hamburgers! Great service!
Atmosphere: 5
Food: 5
Service: 5
Silas Spades
You can never go wrong with a burger place. This place has great food. we stopped here while we were passing through town on a road trip. Fries are absolutely amazing. Joe was our server and he did a great job. 9/10 would definitely recommend
We arrived with a group of 14, greeted with a smile & our hostess immediately began arranging tables to accommodate everyone. Appetizers & drinks came quickly our group had a great time. Thank you Mugshots for a different & enjoyable dining experience; we will be back.Wheelchair accessibility: Wheelchair accessible
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sandwich
Rach L
Spent my son's 9th birthday dinner here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Fries
Amy
Loved the food and atmosphere!
Atmosphere: 5
Food: 5
Service: 5
Catherine Brooks
I loved every moment ❤️
Atmosphere: 5
Food: 5
Service: 5
Charlotte Walker
We dropped in for a late lunch and found Mugshots' service and accommodations pleasing. Our party enjoyed the Swiss mushroom burger, the Classic, and a Patty Melt. 2 thumbs-up! Definitely recommend!
I was there with three other people and let's just say I drew the short straw. For the most part the other 3 people in my party had a good meal me well I had to wait for a very small portioned blackened mahi that should've been served with vegetables. However it came out with a big side of fries. So I waited some more but did get to eat the tiny portion of mahi I was served which was...well...meh. Then here comes my veggies very tiny portion as well. $14 for a $5 meal. But I guess I kinda deserved that for ordering fish at a burger joint.
Atmosphere: 4
Food: 2
Service: 2
This is the second Mugshots in two different cities I have been to this week. Both are about equal in low quality food. The first in Florence Al. I had a hamburger steak. It would have fit perfect in a hamburger bun because that’s all it was. Meat for a burger. At this restaurant in Jackson I got the Mahi. Small portion and overcooked. Neither very good and poor value for the money.
Atmosphere: 4
Food: 2
Service: 4
Placed a take out order traveling through on I-20, arrived to food prepared exactly as ordered and excellent customer service. Food was delicious and a great value. We would have spent the same amount on a nicer fast food restaurant and not gotten the quality we received from Mugshots.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Fries
Excellent customer service and excellent burgers
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Breakfast Burger and Fries
Just left the Pearl location. Sat at the bar for 15 mins and no service. Couldn't even get any of the employees attention. I said I would never come back to this location after the last incident but decided to give them another try today and what a disappointment. Even the other customer at the bar was trying to help us get some help. I said it once before and I'll say it again. This location needs to be shut down. Never a good experience here. They need to learn from the flowood location what customer service really is.
Atmosphere: 1
Service: 1
We showed up a little before dinnertime, so there were plenty of empty tables. Ruby was our waitress. She was great! She provided recommendations and was very helpful. The food was good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Big Kahuna
Mugshots has really GREAT consumer service i feel that more people should come and eat here because who wouldn’t experience was great, servers was great, and Host was awesome especially and them burgers big and good
Atmosphere: 5
Food: 5
Service: 5
Good food, great service
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Burger
Great hamburgers! Great service!
Atmosphere: 5
Food: 5
Service: 5
You can never go wrong with a burger place. This place has great food. we stopped here while we were passing through town on a road trip. Fries are absolutely amazing. Joe was our server and he did a great job. 9/10 would definitely recommend
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Burger, Fries
Restaurantji Recommends
We arrived with a group of 14, greeted with a smile & our hostess immediately began arranging tables to accommodate everyone. Appetizers & drinks came quickly our group had a great time. Thank you Mugshots for a different & enjoyable dining experience; we will be back.Wheelchair accessibility: Wheelchair accessible
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sandwich
Spent my son's 9th birthday dinner here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Fries
Loved the food and atmosphere!
Atmosphere: 5
Food: 5
Service: 5
I loved every moment ❤️
Atmosphere: 5
Food: 5
Service: 5
We dropped in for a late lunch and found Mugshots' service and accommodations pleasing. Our party enjoyed the Swiss mushroom burger, the Classic, and a Patty Melt. 2 thumbs-up! Definitely recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Patty Melt, Fries