We ordered a medium carnivore pizza, small bbq pork pizza, brownie and 2 pieces of cheesecake. The order arrived missing a pizza and both cheesecakes. We had NO communication from Pizza Shack. NO communication from the driver. NO communication fom the app until after the food was delivered. Now half the family has NO dinner. Bad customer service all the way around. Pizza Shack should have called and we would have substituted for another pizza. We will not be back.
Vicky Alex
Positive service experience, good pizza. They need more sauces.
Atmosphere: 3
Food: 4
Service: 5
Cynthia Moore
Takeout: Ordered a large carnivore pizza, we use to eat off of it for two days because it is filled with meat and the pizza box was a lot bigger. The pizza that I received today was not a large. The cashier indicated that it was a large, however, it was not and in a medium box. After paying $27.00 for a large and receiving a medium is unacceptable. I will not revisit this place again. Very disappointed with my order.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Meat Pizza
JoePa Feldman
Ordered delivery. Wings "out of stick". Ok, stuff runs out. I did not ask for door-daah, but that is who delivered. Another item i had ordered and paid for was"out of stock" evidently, but i was charged for it nonetheless. Pizza is good. Prices are extremely high. This is a once a year purchase.
Food: 5
Service: 3
Melissa Romines
We ate here when they first opened and it was great. Came and ate lunch here last week and it was awful. We were the only people in the restaurant and it took well over 30 minutes to get our food (we ordered sandwiches). When my mother ordered, everything she wanted to order they did not have, so she settled for a sandwich (had to substitute the cheese that came on it because they were out of that too). When they finally started making our food, one of the employees was eating while making our food. The restaurant is in need of new furniture and a DEEP cleaning badly! I have never left a restaurant and felt gross until that day. Unfortunately, I will not return and will not order To-Go ever again after seeing the state of the restaurant.
Atmosphere: 1
Food: 2
Service: 2
Dylan Jones
A pizza place that is out of cheese? At 12:00 at lunch? It’s actually impressive how unorganized this place is.
Atmosphere: 1
Food: 1
Service: 1
Reem O. Khalil
The best pizza ever!
Food: 5
Maria “MJ” Lopez
We are Pizza Shack fans!!!! The Pizza Shack on fortification rd in Jackson is what got us hooked an since they finally put one closer to us We been coming to the one in Pearl....the pizzas rarely look like the pizzas from Pizza Shack from Jackson an Madison. I don't know why??? Everything we go to te one in Pearl they always out of something our pizzas always look like paper thin, an always looks over cooked an honestly tastes eeeehhh so so....when we are in Madison we will go to Pizza Shack their an it's always like Pizza from the fortification road Pizza are delish!!!! Not sure why the one in Pearl is different? They all sister Pizza Shacks....the staffs are great no issues there just quality of the pizzas is way off so I don't know....I guess we gonna stick to Pizza Shacks from Jackson an Madison...we live in Rankin county but I'd rather make the drive for the better pizzas. I wish they can see an find the reasons why. We still Pizza Shack fans for life!
Atmosphere: 4
Food: 4
Service: 4
BS_ Detector
Their listed closing time is 9 pm. We arrived at 8:35 and we're told the ovens were off and they weren't taking anymore orders.
Really good pizza but not a very inviting atmosphere.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Meat Pizza, Carnivore Pizza - Large 14'' 10 Slices, Supreme Pizza - Large 14'' 10 Slices
Denice Hubbard
Superb customer service and the pizza was great?❣
Atmosphere: 5
Food: 5
Service: 5
loc star
I had the Italian Sandwich. It was pretty good. No complaints really about the food. The service was decent. My only real complaint was that the place was just a dump. Holes in the seats, didn't look particularly clean, looked like it probable hadn't been updated at all since it opened. Other than that though not bad.
Atmosphere: 1
Food: 5
Service: 4
Ginger Jenné Ware
Best supreme pizza I've ever had!!!
Atmosphere: 5
Food: 5
Service: 5
Gerayl Allen
This is the second time I’ve tried this location. The first left a lot to be desired but I thought I’d give them a second chance anyway. That was a mistake ! The pizza was not only lacking in fullness but was completely undercooked. The dough was mushy and the taste and smell of the pie was like that of a wet rag. Spent too much money to have such little effort put into my order. Avoid this location at all cost.
We ordered a medium carnivore pizza, small bbq pork pizza, brownie and 2 pieces of cheesecake. The order arrived missing a pizza and both cheesecakes. We had NO communication from Pizza Shack. NO communication from the driver. NO communication fom the app until after the food was delivered. Now half the family has NO dinner. Bad customer service all the way around. Pizza Shack should have called and we would have substituted for another pizza. We will not be back.
Positive service experience, good pizza. They need more sauces.
Atmosphere: 3
Food: 4
Service: 5
Takeout: Ordered a large carnivore pizza, we use to eat off of it for two days because it is filled with meat and the pizza box was a lot bigger. The pizza that I received today was not a large. The cashier indicated that it was a large, however, it was not and in a medium box. After paying $27.00 for a large and receiving a medium is unacceptable. I will not revisit this place again. Very disappointed with my order.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Meat Pizza
Ordered delivery. Wings "out of stick". Ok, stuff runs out. I did not ask for door-daah, but that is who delivered. Another item i had ordered and paid for was"out of stock" evidently, but i was charged for it nonetheless. Pizza is good. Prices are extremely high. This is a once a year purchase.
Food: 5
Service: 3
We ate here when they first opened and it was great. Came and ate lunch here last week and it was awful. We were the only people in the restaurant and it took well over 30 minutes to get our food (we ordered sandwiches). When my mother ordered, everything she wanted to order they did not have, so she settled for a sandwich (had to substitute the cheese that came on it because they were out of that too). When they finally started making our food, one of the employees was eating while making our food. The restaurant is in need of new furniture and a DEEP cleaning badly! I have never left a restaurant and felt gross until that day. Unfortunately, I will not return and will not order To-Go ever again after seeing the state of the restaurant.
Atmosphere: 1
Food: 2
Service: 2
A pizza place that is out of cheese? At 12:00 at lunch? It’s actually impressive how unorganized this place is.
Atmosphere: 1
Food: 1
Service: 1
The best pizza ever!
Food: 5
We are Pizza Shack fans!!!! The Pizza Shack on fortification rd in Jackson is what got us hooked an since they finally put one closer to us We been coming to the one in Pearl....the pizzas rarely look like the pizzas from Pizza Shack from Jackson an Madison. I don't know why??? Everything we go to te one in Pearl they always out of something our pizzas always look like paper thin, an always looks over cooked an honestly tastes eeeehhh so so....when we are in Madison we will go to Pizza Shack their an it's always like Pizza from the fortification road Pizza are delish!!!! Not sure why the one in Pearl is different? They all sister Pizza Shacks....the staffs are great no issues there just quality of the pizzas is way off so I don't know....I guess we gonna stick to Pizza Shacks from Jackson an Madison...we live in Rankin county but I'd rather make the drive for the better pizzas. I wish they can see an find the reasons why. We still Pizza Shack fans for life!
Atmosphere: 4
Food: 4
Service: 4
Their listed closing time is 9 pm. We arrived at 8:35 and we're told the ovens were off and they weren't taking anymore orders.
Food: 4
Service: 2
Smoking in the building.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Really good pizza but not a very inviting atmosphere.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Meat Pizza, Carnivore Pizza - Large 14'' 10 Slices, Supreme Pizza - Large 14'' 10 Slices
Superb customer service and the pizza was great?❣
Atmosphere: 5
Food: 5
Service: 5
I had the Italian Sandwich. It was pretty good. No complaints really about the food. The service was decent. My only real complaint was that the place was just a dump. Holes in the seats, didn't look particularly clean, looked like it probable hadn't been updated at all since it opened. Other than that though not bad.
Atmosphere: 1
Food: 5
Service: 4
Best supreme pizza I've ever had!!!
Atmosphere: 5
Food: 5
Service: 5
This is the second time I’ve tried this location. The first left a lot to be desired but I thought I’d give them a second chance anyway. That was a mistake ! The pizza was not only lacking in fullness but was completely undercooked. The dough was mushy and the taste and smell of the pie was like that of a wet rag. Spent too much money to have such little effort put into my order. Avoid this location at all cost.
Food: 1
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