could use more sauerkraut on ruben. people are nice. food hot.
Atmosphere: 5
Food: 4
Service: 5
Maranda Boleware
Took a long time to make 2 strawberry shakes and for someone to take our money at drive up window. Shake was good.
Atmosphere: 3
Food: 4
Service: 3
Candese Olan
Very friendly service and hot, fresh food.
Food: 5
Service: 5
Recommended dishes: Mozzarella Sticks
Wanda Smith
Cut the grass, it looks bad.
anthony breamer
fire the drive thru lady that acts extra nice. shes not nice. she doesnt listen. wjenever shes in the drive thru i drive away
Atmosphere: 1
Food: 1
Service: 1
beverly osorio
Bad order takers. Won't let you talk, cuts you off.very rude lady
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Nuggets
The Short Kitty
I love going to Arby's after workto get cheese sticks and lemonade. They have the best lemonade, in my opinion. They're always so nice and friendly.
Atmosphere: 5
Food: 5
Service: 5
Renee
I mistaking online order to the wrong Arby’s! It was 9:45 pm & just when I hit confirm order amount I see that it had the Arby’s across town from us. I immediately called that Arby’s & the lady said to go on the app & cancel the order that they would not make it, no big deal! Ok fine but as I’m on the app it states no orders can be cancelled! I tried callin them back again & no one would answer the phone. There was no way for us to make it plus she said she wasn’t goin to fix our food. I’ve sent two emails and no response from Arby’s yet. Sorry but I just don’t think I should be charged for food that was never fixed. Still waiting-
Service: 1
Duke Of Prunes (Duke Of Prunes)
The Petal location is always clean and comfortable. The food is served hot. Friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crinkle Fries, Greek Gyro, French Dip & Swiss
Adam Of Upload (Delay Of Upload)
05/2024 Edit: I know this review is already lengthy, but I wanted to say that the restaurant has really improved and has a good crew of folks who are very friendly and make it right if there's something wrong with my order, I now go here on a regular basis and avoid the Hattiesburg location. What a difference time can make with certain locations!
Edit 05/23/2023: The area director reached out to me about this experience and apologized for the issue, and said to wait a couple of days to see if the 1-800 number would refund my money. They didn't. I contacted him after the two days had lapsed and he said he'd let his boss know and he'd get my money back. He held true to his word and the money was back in my account the next day!
He stated the manager would be in touch as well to offer replacement meals, but I still haven't heard anything yet. To be honest I don't need anything free, I just wanted my money back.
I have bumped the review from one to three stars for the good results I received from the director, but ya'll still need to implement the ability to cancel orders for situations like this as well as work on that terrible 1-800 number! I realize this is a corporate issue and not this specific location however.
Placed an order online for dinner and set up the time for 5:45 so I could drive from work. At 5:44 I receive a phone call from the location stating that none of my fried items could be made (about 95% of my order) and I'd have to check "Somewhere on the app" to cancel my order.
Well the app states you can't cancel orders, you have to call them. So I did, and gave my information, but I didn't get a refund yet because the customer service rep said he'd have to send it to his supervisor. No ETA on that, so now I'm out $42 and I still have to find dinner elsewhere when I just drove out of my way from the next city over on my way home from work.
I understand things happen, but give us the option to cancel our order for situations like this!
Stopped by in the middle of the afternoon on the way home. Got a couple of Arby's roast beef and some apple pies. Ordered on the app. They weren't really busy, so we were in and out in a minute.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: 2 Roast Beef, Turnovers
Patricia Myrick
I had a wonderful experience when me and my daughter are their I would absolutely recommend and revisit this restaurant
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries
Barbara Pilgrim
I got two gyro with coupon for $7.00 1 was roast beef & other creek also kids meal chicken nuggets curly french fries & small apple juice for $1.99 took home & me my daughter granddaughter enjoy it to the last bite was good
Atmosphere: 5
Food: 5
Service: 5
Jill Walters-Johnson
Got there late & apologized, but they greeted me with smiles and didn’t mind taking my order or making the food. Great service & great food! Couldn’t have asked for anything better. I highly recommend!
Parking: Well planned parking lot. Lines are very visible. A lot of parking spaces including ones close to the door for convenience. It was well lit & finely paved.
could use more sauerkraut on ruben. people are nice. food hot.
Atmosphere: 5
Food: 4
Service: 5
Took a long time to make 2 strawberry shakes and for someone to take our money at drive up window. Shake was good.
Atmosphere: 3
Food: 4
Service: 3
Very friendly service and hot, fresh food.
Food: 5
Service: 5
Recommended dishes: Mozzarella Sticks
Cut the grass, it looks bad.
fire the drive thru lady that acts extra nice. shes not nice. she doesnt listen. wjenever shes in the drive thru i drive away
Atmosphere: 1
Food: 1
Service: 1
Bad order takers. Won't let you talk, cuts you off.very rude lady
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Nuggets
I love going to Arby's after workto get cheese sticks and lemonade. They have the best lemonade, in my opinion. They're always so nice and friendly.
Atmosphere: 5
Food: 5
Service: 5
I mistaking online order to the wrong Arby’s! It was 9:45 pm & just when I hit confirm order amount I see that it had the Arby’s across town from us. I immediately called that Arby’s & the lady said to go on the app & cancel the order that they would not make it, no big deal! Ok fine but as I’m on the app it states no orders can be cancelled! I tried callin them back again & no one would answer the phone. There was no way for us to make it plus she said she wasn’t goin to fix our food. I’ve sent two emails and no response from Arby’s yet. Sorry but I just don’t think I should be charged for food that was never fixed. Still waiting-
Service: 1
The Petal location is always clean and comfortable. The food is served hot. Friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crinkle Fries, Greek Gyro, French Dip & Swiss
05/2024 Edit: I know this review is already lengthy, but I wanted to say that the restaurant has really improved and has a good crew of folks who are very friendly and make it right if there's something wrong with my order, I now go here on a regular basis and avoid the Hattiesburg location. What a difference time can make with certain locations!
Edit 05/23/2023: The area director reached out to me about this experience and apologized for the issue, and said to wait a couple of days to see if the 1-800 number would refund my money. They didn't. I contacted him after the two days had lapsed and he said he'd let his boss know and he'd get my money back. He held true to his word and the money was back in my account the next day!
He stated the manager would be in touch as well to offer replacement meals, but I still haven't heard anything yet. To be honest I don't need anything free, I just wanted my money back.
I have bumped the review from one to three stars for the good results I received from the director, but ya'll still need to implement the ability to cancel orders for situations like this as well as work on that terrible 1-800 number! I realize this is a corporate issue and not this specific location however.
Placed an order online for dinner and set up the time for 5:45 so I could drive from work. At 5:44 I receive a phone call from the location stating that none of my fried items could be made (about 95% of my order) and I'd have to check "Somewhere on the app" to cancel my order.
Well the app states you can't cancel orders, you have to call them. So I did, and gave my information, but I didn't get a refund yet because the customer service rep said he'd have to send it to his supervisor. No ETA on that, so now I'm out $42 and I still have to find dinner elsewhere when I just drove out of my way from the next city over on my way home from work.
I understand things happen, but give us the option to cancel our order for situations like this!
Atmosphere: 3
Food: 4
Service: 5
Restaurantji Recommends
Very friendly folks... delicious food!!!
Atmosphere: 5
Food: 5
Service: 5
Stopped by in the middle of the afternoon on the way home. Got a couple of Arby's roast beef and some apple pies. Ordered on the app. They weren't really busy, so we were in and out in a minute.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: 2 Roast Beef, Turnovers
I had a wonderful experience when me and my daughter are their I would absolutely recommend and revisit this restaurant
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries
I got two gyro with coupon for $7.00 1 was roast beef & other creek also kids meal chicken nuggets curly french fries & small apple juice for $1.99 took home & me my daughter granddaughter enjoy it to the last bite was good
Atmosphere: 5
Food: 5
Service: 5
Got there late & apologized, but they greeted me with smiles and didn’t mind taking my order or making the food. Great service & great food! Couldn’t have asked for anything better. I highly recommend!
Parking: Well planned parking lot. Lines are very visible. A lot of parking spaces including ones close to the door for convenience. It was well lit & finely paved.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nuggets, Curly Fries, Crinkle Fries, Greek Gyro, 2 Roast Beef
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