after working for literally 15 hours me and my friend ordered ahead on the app before we pulled up to taco bell. once we park a employee literally sprinted to lock the door on me and my friend. we didnt think too much about it considering it was later at night. so we sit in the drive thru for 5 min to see if anyone answers. nobody did so for 45 min of sitting there just talking the workers were sitting in the lobby on their phone the whole time. we ended up going to mcdonalds down the road. came back. they were still sitting down on their phones in the lobby.
Atmosphere: 1
Food: 1
Service: 1
Candy Rushing
Pulled in on Sunday night before 9pm….was told they were not taking any more orders but yet they close at midnight!!!! Folks continued to come in behind us with app orders hit yet we couldn’t place an order. Do better Pontotoc Taco Bell!!!!!!
Service: 1
Alan Montoria
Walked in, self order system not working. Multiple employees making food, no one at counter to take order. Waited 18 minutes to order before I walked out. Employees were aware I was there, aware that I needed to place an order but ignored me.
Service: 1
Alexis Smith
I always order ahead. Every single time I wait in the drive thru for 45+ minutes. Sit at the speaker for 5 minutes before they acknowledge you. Ridiculous.
Atmosphere: 1
Food: 2
Service: 1
Haylee owen
This is the slowest place I have ever been to in my entire life. 3 cars in the drive thru and it took me 30 min to get my food.
Atmosphere: 2
Food: 4
Service: 2
Melissa Cayson
If I could give a negative star, this is what I'd give the taco bell in pontotoc, ms. Dined in. Only had 3 small orders. Literally took well over 45 minutes to get our food AND drinks. Then the order wasn't complete. They literally worked the drive through orders the entire time we were waiting, and it wasn't even busy. Other people in the lobby started demanding to see the manager. Wanting refunds. Nothing. No manager on site. One man had 2 burritos and it took 45 minutes. This is not the first time this happened. I thought they were having an off day and it would be better today. This taco bell needs some SERIOUS management takeover. ALSO the women's bathroom has water stains with mold starting to grow around them on the ceiling.
Atmosphere: 1
Food: 1
Service: 1
Themom Dotcom
The order was right except for the fact I got 2/4 of my order, I was supposed to get 5 layer burrito, chicken Chalupa, dorito taco and chips and nachos cheese. I didnt get the chips and cheese nor the Chalupa. Took 30 minutes for this order and a man was asking for a refund for 30 more minutes the manager did not once come out to refund him, he eventually got his meal. This taco bell sucks.
Atmosphere: 1
Food: 1
Service: 1
Tatyunna Collins
So I go in order my food I'm watching the guy that's making my food I get my food just to make sure it's all there and what I order the guy gets mad because it's not right and he has to make it over BFFR bro how you get mad at me for your mistake
Service: 1
addyson Triplett
I got there at about 9pm. There were only two cars in front of us in the drive-thru. the first car pulled up to the window just as we pulled up behind the other. we legit waited 20 minutes behind the car at the speaker and then they finally took the cars order. we then pulled up to the speaker. it took 5 minutes before they took our order. after we pulled to the window, mind you we haven't paid, they took about 10 minutes just to get our food prepared and then let us pay. as we were sitting there, I'm guessing she was the manager, the white lady said to her coworker that she waits until the food is done before even letting the customer pay.
As someone who has worked in fast food and in drive-thru, that is NOT acceptable. Taco Bell needs to find better work management and NEEDS to have better customer service! My order was a total of four food items and ONE drink. it should not take that long just to order.
Also, they didn't even package the tacos right in the little casings they come in before they wrap them.
I swear I don’t know why I keep giving this location money… but every time we order they act like they can’t hear you and they get the order wrong… we have to ask for something to be fixed every time we order…
Atmosphere: 1
Food: 2
Service: 1
Brent Wardrop
Slowest place in the entire universe. You’d wait 15 minutes for 1 taco. Don’t waste your time or money.
Atmosphere: 1
Food: 1
Service: 1
David Moore
Even Taco Bell is getting pricey
Atmosphere: 4
Food: 4
Service: 4
Shane Taylor
Been sitting in line for 25 minutes. Still don’t have any food. Could have stopped at the Mexican restaurant next door and already been on my way.
Atmosphere: 1
Food: 1
Service: 1
Ashaley Johnson
It's the younger kids in the drive through who don't know how to talk to customers. That's my only issue.
after working for literally 15 hours me and my friend ordered ahead on the app before we pulled up to taco bell. once we park a employee literally sprinted to lock the door on me and my friend. we didnt think too much about it considering it was later at night. so we sit in the drive thru for 5 min to see if anyone answers. nobody did so for 45 min of sitting there just talking the workers were sitting in the lobby on their phone the whole time. we ended up going to mcdonalds down the road. came back. they were still sitting down on their phones in the lobby.
Atmosphere: 1
Food: 1
Service: 1
Pulled in on Sunday night before 9pm….was told they were not taking any more orders but yet they close at midnight!!!! Folks continued to come in behind us with app orders hit yet we couldn’t place an order. Do better Pontotoc Taco Bell!!!!!!
Service: 1
Walked in, self order system not working. Multiple employees making food, no one at counter to take order. Waited 18 minutes to order before I walked out. Employees were aware I was there, aware that I needed to place an order but ignored me.
Service: 1
I always order ahead. Every single time I wait in the drive thru for 45+ minutes. Sit at the speaker for 5 minutes before they acknowledge you. Ridiculous.
Atmosphere: 1
Food: 2
Service: 1
This is the slowest place I have ever been to in my entire life. 3 cars in the drive thru and it took me 30 min to get my food.
Atmosphere: 2
Food: 4
Service: 2
If I could give a negative star, this is what I'd give the taco bell in pontotoc, ms. Dined in. Only had 3 small orders. Literally took well over 45 minutes to get our food AND drinks. Then the order wasn't complete. They literally worked the drive through orders the entire time we were waiting, and it wasn't even busy. Other people in the lobby started demanding to see the manager. Wanting refunds. Nothing. No manager on site. One man had 2 burritos and it took 45 minutes. This is not the first time this happened. I thought they were having an off day and it would be better today. This taco bell needs some SERIOUS management takeover. ALSO the women's bathroom has water stains with mold starting to grow around them on the ceiling.
Atmosphere: 1
Food: 1
Service: 1
The order was right except for the fact I got 2/4 of my order, I was supposed to get 5 layer burrito, chicken Chalupa, dorito taco and chips and nachos cheese. I didnt get the chips and cheese nor the Chalupa. Took 30 minutes for this order and a man was asking for a refund for 30 more minutes the manager did not once come out to refund him, he eventually got his meal. This taco bell sucks.
Atmosphere: 1
Food: 1
Service: 1
So I go in order my food I'm watching the guy that's making my food I get my food just to make sure it's all there and what I order the guy gets mad because it's not right and he has to make it over BFFR bro how you get mad at me for your mistake
Service: 1
I got there at about 9pm. There were only two cars in front of us in the drive-thru. the first car pulled up to the window just as we pulled up behind the other. we legit waited 20 minutes behind the car at the speaker and then they finally took the cars order. we then pulled up to the speaker. it took 5 minutes before they took our order. after we pulled to the window, mind you we haven't paid, they took about 10 minutes just to get our food prepared and then let us pay. as we were sitting there, I'm guessing she was the manager, the white lady said to her coworker that she waits until the food is done before even letting the customer pay.
As someone who has worked in fast food and in drive-thru, that is NOT acceptable. Taco Bell needs to find better work management and NEEDS to have better customer service! My order was a total of four food items and ONE drink. it should not take that long just to order.
Also, they didn't even package the tacos right in the little casings they come in before they wrap them.
DO BETTER!
Atmosphere: 1
Food: 2
Service: 1
Takes 30 minutes for a $10 order
Service: 1
Restaurantji Recommends
I swear I don’t know why I keep giving this location money… but every time we order they act like they can’t hear you and they get the order wrong… we have to ask for something to be fixed every time we order…
Atmosphere: 1
Food: 2
Service: 1
Slowest place in the entire universe. You’d wait 15 minutes for 1 taco. Don’t waste your time or money.
Atmosphere: 1
Food: 1
Service: 1
Even Taco Bell is getting pricey
Atmosphere: 4
Food: 4
Service: 4
Been sitting in line for 25 minutes. Still don’t have any food. Could have stopped at the Mexican restaurant next door and already been on my way.
Atmosphere: 1
Food: 1
Service: 1
It's the younger kids in the drive through who don't know how to talk to customers. That's my only issue.
Food: 3
Service: 1
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