Nobody was at the counter to greet anyone instead the employees seemed to be “hiding”. The employees attitudes are TERRIBLE unfortunately. Food was just alright not sure if I will be back it’s very disappointing.
Atmosphere: 1
Food: 2
Service: 1
Brad McGee
Great chicken!!!
Atmosphere: 5
Food: 5
Service: 5
Destiny Murphree
Went in to order and the refused to take our order and kept looking at us like we were stupid. We were there waiting for 20 min. And no one would take our order.
Atmosphere: 1
Service: 1
J Koenig (Mostly Wild)
The womens bathrooms were clean but... All three toilets were constantly running, and constantly flushing. The toilet roll holder was empty and a giant roll of paper was hanging precariously from the doorstop on the wall. The hand towel dispenser was empty and there were no hand dryers.
The people in the food service area were quietly rude, not looking at people when handing out food, even turning away while handing a drink cup in the opposite direction of where the customer was standing. Nobody was talking. Zero eye contact, speaking so softly nobody could hear well. A customer had been waiting for fifteen minutes for her food. Her family had already finished eating. The food had been dying in the heat lamp the whole time. The customer was still not rude, just accepted the food quietly and went to sit down. We could see the food being prepared. My chicken finger order was picked through by the server, who selected the smallest, thinnest chicken pieces for the order. The passive aggressiveness of the staff was palpable. The chicken was good, the honey mustard was gellified, the coleslaw slaw was bland. Service was quick for the most part. Just.... concerning. I almost asked if they were being held hostage... Atmosphere is stifled. Two trashcan in the whole place. I didn't see a single server or cookstaff member smile at a customer once. No welcome to Jack's, no have a good day. Nothin. No wonder few people was here during the lunch rush.
Bentley Hailey
They forgot the sause and the they said it would take seven minutes for it to come out it took 13 minutes they lied
Atmosphere: 1
Food: 5
Service: 1
Marissa Heath
They took forever, I spent more than 40 minutes in the line I eventually had to leave.
The Joker
Best fast food IMO chicken and burger are both great.
Atmosphere: 5
Food: 5
Service: 5
Angela Bass
I had a strawberry milkshake. It wasn't very flavorful. Maybe the ice cream was bad.
Atmosphere: 3
Food: 3
Service: 3
Owen Smith
Service everywhere is down. The food is great, though!
Atmosphere: 5
Food: 5
Service: 3
Rose Boggs
I got a strawberry shake... and it was like soup... so I went back so the manager said it half in it ..that cause the girl didn't put nothing in it from the start. I will just stay away from Jack's.... and go some place else.
Stopped by with a group of 20+ for the second time. Both times have been great experiences. The manager and workers have been very accommodating, helpful, and had positive, pleasant attitudes. Positive experiences.
Atmosphere: 5
Food: 4
Service: 5
QuoTina Floyd
People are friendly and the food is good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jacks Burger, French Fries
Jackie
The food was good and the price was great😍
Atmosphere: 5
Food: 5
Service: 5
LaToya Parker
Lovely group of people, we went in last night and even though they were a Little busy. The workers and managers worked well and affeceintly together.... Great personalities, We will be coming back for sure.
Atmosphere: 5
Food: 5
Service: 5
Devryn Thomas
The best store in West Point. Crew is awesome and the manager Jessica even better!
Nobody was at the counter to greet anyone instead the employees seemed to be “hiding”. The employees attitudes are TERRIBLE unfortunately. Food was just alright not sure if I will be back it’s very disappointing.
Atmosphere: 1
Food: 2
Service: 1
Great chicken!!!
Atmosphere: 5
Food: 5
Service: 5
Went in to order and the refused to take our order and kept looking at us like we were stupid. We were there waiting for 20 min. And no one would take our order.
Atmosphere: 1
Service: 1
The womens bathrooms were clean but...
All three toilets were constantly running, and constantly flushing.
The toilet roll holder was empty and a giant roll of paper was hanging precariously from the doorstop on the wall.
The hand towel dispenser was empty and there were no hand dryers.
The people in the food service area were quietly rude, not looking at people when handing out food, even turning away while handing a drink cup in the opposite direction of where the customer was standing. Nobody was talking. Zero eye contact, speaking so softly nobody could hear well. A customer had been waiting for fifteen minutes for her food. Her family had already finished eating. The food had been dying in the heat lamp the whole time. The customer was still not rude, just accepted the food quietly and went to sit down.
We could see the food being prepared. My chicken finger order was picked through by the server, who selected the smallest, thinnest chicken pieces for the order.
The passive aggressiveness of the staff was palpable.
The chicken was good, the honey mustard was gellified, the coleslaw slaw was bland. Service was quick for the most part. Just.... concerning. I almost asked if they were being held hostage...
Atmosphere is stifled. Two trashcan in the whole place. I didn't see a single server or cookstaff member smile at a customer once. No welcome to Jack's, no have a good day. Nothin.
No wonder few people was here during the lunch rush.
They forgot the sause and the they said it would take seven minutes for it to come out it took 13 minutes they lied
Atmosphere: 1
Food: 5
Service: 1
They took forever, I spent more than 40 minutes in the line I eventually had to leave.
Best fast food IMO chicken and burger are both great.
Atmosphere: 5
Food: 5
Service: 5
I had a strawberry milkshake. It wasn't very flavorful. Maybe the ice cream was bad.
Atmosphere: 3
Food: 3
Service: 3
Service everywhere is down. The food is great, though!
Atmosphere: 5
Food: 5
Service: 3
I got a strawberry shake... and it was like soup... so I went back so the manager said it half in it ..that cause the girl didn't put nothing in it from the start. I will just stay away from Jack's.... and go some place else.
Restaurantji Recommends
Stopped by with a group of 20+ for the second time. Both times have been great experiences. The manager and workers have been very accommodating, helpful, and had positive, pleasant attitudes. Positive experiences.
Atmosphere: 5
Food: 4
Service: 5
People are friendly and the food is good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jacks Burger, French Fries
The food was good and the price was great😍
Atmosphere: 5
Food: 5
Service: 5
Lovely group of people, we went in last night and even though they were a Little busy. The workers and managers worked well and affeceintly together.... Great personalities, We will be coming back for sure.
Atmosphere: 5
Food: 5
Service: 5
The best store in West Point. Crew is awesome and the manager Jessica even better!
Atmosphere: 5
Food: 5
Service: 5
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