I walked in with my small dog (he’s all of 4lbs) who is trained, socialised, and a service animal. The door wasn’t even closed when the woman behind the counter told me to leave. No “hello”, no “how are you?” She just dismissed me and walked off before I could tell her he is a Service Animal.
She was rude as hell. Even if my dog wasn’t a service animal, there’s kinder, more polite ways to tell someone they can’t bring their dog inside.
I won’t be going back.
odale b
Wow, I have much good to say about this place. The youthful staff there are professional--very quick at customer service. The menu--many beverages on the menu and over 25 various of ice creams to include sherberts & dairy based creams. As a tremendous ice cream fan--I can't help myself but say I love this place. They offer outside seating at will--to enjoy your cold delight in the sun. "You gotta check it out at Baskin Robins in the Heights next to Target."
Parking: This location has lots of space for parking and is a well visited spot. Customer service is premium--no wait time.
Kid-friendliness: Yes! Absolutely. Those of all ages were made to be welcome.
Wheelchair accessibility: Although the door does not have a push button---a wheelchair definitely can fit through double doors given someone holds it open.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gelato, Reese's Peanut Butter Cup
Remington Yoder
Great time at Baskin Robbins always love to have a treat here when arriving or departing. Great service. Got the Cookie Butter and it did not disappoint.
Sherri Deitz
Best ice cream birthday cakes. This store has not disappointed 3 years in a row. The clown cone cake is the best!
Ashley Burling
Very nice girls working there! and friendly. But when i asked for pup cups, they said they didn't think they did them. then ended up giving me some, but it was only whip cream. Also, they charged me for it..the other BR on westend always does ice cream pup cups at no charge. So, if you are wanting to treat your furry friend, I'd recommend the westend location.
Jessica Boyett
Stopped in here for the first time yesterday for my daughter's third birthday treat. The ladies working were very friendly, I had asked about dye-free options and she was unaware if it was available. So I googled and learned the ice cream was dye free but the toppings are not. I showed the information with the lady working so next time if someone asks she'll know too. The store was also very clean. I'd recommend this place.
Sherri Yoder
Best ice cream birthday cakes. This store has not disappointed 3 years in a row. The clown cone cake is the best!
El Z
The lady that helped me with my sons Birthday cake went above and beyond what I expected. She decorated it right then and there! So awesome of you, thank you!
Jay Ellsworth
Rude staff here. Avoid if possible
AK Forsberg
"Two scoops Chocolate Mousse Royale in a cup, no lid, and I have a spoon."So, both scoops are the same?"Yes."What kind?"..."How many?"..."Lid and spoon?"..."Unbelievable, BR. Do better!!!
I walked in with my small dog (he’s all of 4lbs) who is trained, socialised, and a service animal. The door wasn’t even closed when the woman behind the counter told me to leave. No “hello”, no “how are you?” She just dismissed me and walked off before I could tell her he is a Service Animal.
She was rude as hell. Even if my dog wasn’t a service animal, there’s kinder, more polite ways to tell someone they can’t bring their dog inside.
I won’t be going back.
Wow, I have much good to say about this place. The youthful staff there are professional--very quick at customer service. The menu--many beverages on the menu and over 25 various of ice creams to include sherberts & dairy based creams. As a tremendous ice cream fan--I can't help myself but say I love this place. They offer outside seating at will--to enjoy your cold delight in the sun. "You gotta check it out at Baskin Robins in the Heights next to Target."
Parking: This location has lots of space for parking and is a well visited spot. Customer service is premium--no wait time.
Kid-friendliness: Yes! Absolutely. Those of all ages were made to be welcome.
Wheelchair accessibility: Although the door does not have a push button---a wheelchair definitely can fit through double doors given someone holds it open.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gelato, Reese's Peanut Butter Cup
Great time at Baskin Robbins always love to have a treat here when arriving or departing. Great service. Got the Cookie Butter and it did not disappoint.
Best ice cream birthday cakes. This store has not disappointed 3 years in a row. The clown cone cake is the best!
Very nice girls working there! and friendly. But when i asked for pup cups, they said they didn't think they did them. then ended up giving me some, but it was only whip cream. Also, they charged me for it..the other BR on westend always does ice cream pup cups at no charge. So, if you are wanting to treat your furry friend, I'd recommend the westend location.
Stopped in here for the first time yesterday for my daughter's third birthday treat. The ladies working were very friendly, I had asked about dye-free options and she was unaware if it was available. So I googled and learned the ice cream was dye free but the toppings are not. I showed the information with the lady working so next time if someone asks she'll know too. The store was also very clean. I'd recommend this place.
Best ice cream birthday cakes. This store has not disappointed 3 years in a row. The clown cone cake is the best!
The lady that helped me with my sons Birthday cake went above and beyond what I expected. She decorated it right then and there! So awesome of you, thank you!
Rude staff here. Avoid if possible
"Two scoops Chocolate Mousse Royale in a cup, no lid, and I have a spoon."So, both scoops are the same?"Yes."What kind?"..."How many?"..."Lid and spoon?"..."Unbelievable, BR. Do better!!!
Restaurantji Recommends
Variety of ice cream with outstanding customer service ☺️
The best for sure, nice staff also.
Rude staff here. Avoid if possible
Customer service is awesome!!
Great service and delicious ice cream
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