Coffee is decent but service takes too much time for a straight black coffee. I want the world and I want it now.
Atmosphere: 5
Food: 2
Service: 3
Kelsi Davis
The people working were working hard however whoever is managing the store is doing a poor job. The store was clearly understaffed. The girl on the drive threw also didn't know how to make drinks. We waited 35 minutes inside for 2 drinks that didn't have coffee in them and then had to ask for the food we ordered. Again the people on the shift were working hard but couldn't keep up with how busy it was. They also prioritized the window, which I would have gone threw if I knew my order didn't matter because I was inside. I was very disappointed if you have somewhere you need to go this is not a quick stop.
Atmosphere: 1
Food: 1
Service: 1
carly jones
I sat in line for 30 minutes when there was only 4 cars. It took forever and wasn’t made correct.
Service: 1
Shay Hansen
Poor and rude customer service. Wait time was crazy long. Seems like there is a controlling manager. Will not be returning.
Sean Koehler
When someone calls to order to go Coffee for an event, let them know on the phone that it will take a couple of days. Don’t say “OK we’ll have it ready” and when I arrive you tell me it hasn’t even been started and now I can’t use it for my event. So thanks for not communicating with your customer.
Service: 1
Joissa Deputy
Matcha frappe tasted like straight grass
Landon Spamm
Waited 30 minutes for my drink. They averaged 7 minutes or more for a single car once they got to the window. That doesn't even include the time it took to take the order. Plenty of cars just left after waiting 10 minutes without the line moving. At least the lady at the window was nice.
Atmosphere: 1
Service: 1
Elle B
This location gets zero stars for customer service. When I asked them to remake a drink, they said they couldn’t help me and I could re-purchase it. What?! Never mind that I ordered an iced Americano, the barista make it with hot water, then put ice in it (which melted right away), and handed me a warm drink. The iced cup warped due to the hot water and I didn’t want to drink plastic. Clearly, the first barista was new and needed more training. But the other employee who wouldn’t remake a drink for a loyal City Brew customer is the bigger problem. I’ll stick to the Shiloh Crossing location from now on.
Was I the drive through line for 30 minutes. No customer service talking or anything. Ridiculous never coming here again. All I had was an ice chai and a bagel
Stephen Groner
Weak coffee, All food pre-made packaged. Kind of like Starbucks but worse.
Atmosphere: 1
Food: 1
Service: 1
Greta Ebsen
There could be an option for 0 stars and that’s what I would choose . I moved here two years ago and the coffee in Billings sucks if it’s not black smith coffee don’t go in . I have been to city brew a dozens of times and every single time I have ordered and they read back that it’s oat milk. I state I have a food allergy Iam lactose intolerant and they still have without fail served me two percent cow milk every time . Yes they charge you for oat milk the higher price and gladly pour you cows milk for a rotten surprise. Their nursing discount is a joke and they make your shift shittier than it needs to be at the end of a long shift. Thanks shitty brew but I’ve given y’all two years to get it right and finally this post drops for every one to be warned. Also they are more adamant about receiving their tip than making your drink right, that’s embarrassing .
Food: 1
Lizzi Perino
It’s so dark inside this city brew, none of the staff is friendly or personable, either they are all shy maybe. The drinks are okay!
Waited 5 minutes to order and 20 minutes for a black coffee. Ridiculously bad service.
Service: 1
Always a great experience! Staff is amazing, professional, and kind.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Everything Bagel Sandwich, Scones, Sausage Breakfast Burrito
Coffee is decent but service takes too much time for a straight black coffee. I want the world and I want it now.
Atmosphere: 5
Food: 2
Service: 3
The people working were working hard however whoever is managing the store is doing a poor job. The store was clearly understaffed. The girl on the drive threw also didn't know how to make drinks. We waited 35 minutes inside for 2 drinks that didn't have coffee in them and then had to ask for the food we ordered. Again the people on the shift were working hard but couldn't keep up with how busy it was. They also prioritized the window, which I would have gone threw if I knew my order didn't matter because I was inside. I was very disappointed if you have somewhere you need to go this is not a quick stop.
Atmosphere: 1
Food: 1
Service: 1
I sat in line for 30 minutes when there was only 4 cars. It took forever and wasn’t made correct.
Service: 1
Poor and rude customer service. Wait time was crazy long. Seems like there is a controlling manager. Will not be returning.
When someone calls to order to go Coffee for an event, let them know on the phone that it will take a couple of days. Don’t say “OK we’ll have it ready” and when I arrive you tell me it hasn’t even been started and now I can’t use it for my event. So thanks for not communicating with your customer.
Service: 1
Matcha frappe tasted like straight grass
Waited 30 minutes for my drink. They averaged 7 minutes or more for a single car once they got to the window. That doesn't even include the time it took to take the order. Plenty of cars just left after waiting 10 minutes without the line moving. At least the lady at the window was nice.
Atmosphere: 1
Service: 1
This location gets zero stars for customer service. When I asked them to remake a drink, they said they couldn’t help me and I could re-purchase it. What?! Never mind that I ordered an iced Americano, the barista make it with hot water, then put ice in it (which melted right away), and handed me a warm drink. The iced cup warped due to the hot water and I didn’t want to drink plastic. Clearly, the first barista was new and needed more training. But the other employee who wouldn’t remake a drink for a loyal City Brew customer is the bigger problem. I’ll stick to the Shiloh Crossing location from now on.
Service: 1
Restaurantji Recommends
Was I the drive through line for 30 minutes. No customer service talking or anything. Ridiculous never coming here again. All I had was an ice chai and a bagel
Weak coffee, All food pre-made packaged. Kind of like Starbucks but worse.
Atmosphere: 1
Food: 1
Service: 1
There could be an option for 0 stars and that’s what I would choose . I moved here two years ago and the coffee in Billings sucks if it’s not black smith coffee don’t go in . I have been to city brew a dozens of times and every single time I have ordered and they read back that it’s oat milk. I state I have a food allergy Iam lactose intolerant and they still have without fail served me two percent cow milk every time . Yes they charge you for oat milk the higher price and gladly pour you cows milk for a rotten surprise. Their nursing discount is a joke and they make your shift shittier than it needs to be at the end of a long shift. Thanks shitty brew but I’ve given y’all two years to get it right and finally this post drops for every one to be warned. Also they are more adamant about receiving their tip than making your drink right, that’s embarrassing .
Food: 1
It’s so dark inside this city brew, none of the staff is friendly or personable, either they are all shy maybe. The drinks are okay!
Atmosphere: 2
Food: 5
Service: 2
Service was good quick and easy good coffee
Atmosphere: 5
Service: 5
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