Our experience was great! Our server was polite, knowledgeable and attentive. The food was delicious and even though it was New Year's Eve, we were served in good time.
Tour595977
All the negative reviews are completely accurate. We wish we would have read those before wasting $200 and ruining our appetite. Worst food and worst experience ever. Avoid this restaurant at all costs. They have no idea how to properly cook and season food, especially steaks. We ordered 4 different dinner entrees and everything was either vastly underdone or vastly overdone, and the flavor was horrible. The food quality is extremely poor, but the customer service is even worse. When we kindly told them about the errors with our meals, they never offered any kind of resolution whatsoever and lied repeatedly, saying they don't have a manager. Then, after repeated phone calls and messages over the course of 2.5 weeks, we finally got a hold of the manager, Emily. She was extremely hostile and rude from the moment she picked up the phone. She seemed like she hates life, hates her job, and is on a power trip to share her misery with everyone around her. She never even apologized for the errors and refused to do anything to make it right. Her whole attitude was arrogant and condescending. She didn't say one kind remark whatsoever and wouldn't even listen to us, she was just snippy and disrespectful the entire time. When we tried to tell her about the issues with our meals, she only kept repeating the classic narcissist phrase, "I'm sorry you feel that way." Then she proceeded to tell us that she doesn't care if her customers are pleased or not and that's how they make their food, take it or leave it. When we asked to talk to Kathy, the owner, Emily said that Kathy doesn't talk to customers and that Emily is in charge of everything. Emily flaunted her superiority and belittled anything we said. She showed an exaggerated sense of self-importance, believing she is better or more important than anyone else, especially customers. Kathy's decision to place someone as incompetent as Emily in a role as the face of her business, displays the misguided values of her restaurant. Emily's behavior is atrocious and unconscionable as a restaurant manager. She took an already bad experience and made it exponentially worse. Her mismanagement of the food, staff, and entire experience is why Jake's continues to go down the tubes. Emily is a dangerous liability for a restaurant owner and they have lost our business. Heed the warnings from many customers and save yourself the lost appetite, bad experience, and wasted money. There are many other restaurants in Billings that actually serve delicious, skillfully prepared food, and who care about their customers and value their business!
jaddaj4321
Service, food, choices all were spectacular, The location was convenient, the interior was great ambiance for the occasion, they were very accommodating
Jake
Was in town for the weekend. and went to Jake's downtown. I had the elk medallions and my son had the baseball sirloin. Both meals had perfect size portions. Food was fantastic. The restaurant is a beautiful location. Would highly recommend.
Aharon Scribner
Keagan delivered the best service I’ve had in probably a decade.
Atmosphere: 5
Food: 5
Service: 5
Rob Boso
Excellent steaks
Atmosphere: 4
Food: 4
Service: 4
Scott
I eat here every time I get two Billings. Always has great food and a wonderful staff. I recommend it highly.
Hunter Fisk
Connor, TJ, and Zane are an absolute dream team! Each of them brings their own unique energy and together they create an unforgettable dining experience. They all carry an effortless positivity that lifts everyone’s spirits, even with a packed restaurant! shoutout the BOH—food is beyond stellar!
Atmosphere: 5
Food: 5
Service: 5
Deb Shoemake
Zane and TJ rock! Superior customer service and the food was awesome! In town for the night and was blown away by the passion these guys have! 100 stars! Thanks y’all!
Our prime rib was very good. Clam chowder was too salty. If we had any other negative comment, it would be that the table for two was just a little too tight, both for comfy seating and for arranging plates and side dishes on the tabletop. Overall, a very nice experience for a birthday dinner. Thanks.
Doug
We had a lovely time in a room that had just a few diners that maintained a quiet ambience perfect for conversations. The service was perfect and the food prepared exquisitely. We'll definitely be coming back next time we're in Billings.
N0rthGa
Excellent food and atmosphere. Great service. Salmon and steak salad were both delicious. Always look forward to going when in town
Dana
The atmosphere was impressive in an old Downtown building with great woodwork and a nostalgic feel. The pork chop was the most tender pork chop I've ever had. The meal was delicious and the value was incredible. 
Franklin
Very nice atmosphere for any occasion or celebration. Steak and salmon were excellent! Drinks were very good! Wontons and crab dip appetizers were very good!
Our experience was great! Our server was polite, knowledgeable and attentive. The food was delicious and even though it was New Year's Eve, we were served in good time.
All the negative reviews are completely accurate. We wish we would have read those before wasting $200 and ruining our appetite. Worst food and worst experience ever. Avoid this restaurant at all costs. They have no idea how to properly cook and season food, especially steaks. We ordered 4 different dinner entrees and everything was either vastly underdone or vastly overdone, and the flavor was horrible. The food quality is extremely poor, but the customer service is even worse. When we kindly told them about the errors with our meals, they never offered any kind of resolution whatsoever and lied repeatedly, saying they don't have a manager. Then, after repeated phone calls and messages over the course of 2.5 weeks, we finally got a hold of the manager, Emily. She was extremely hostile and rude from the moment she picked up the phone. She seemed like she hates life, hates her job, and is on a power trip to share her misery with everyone around her. She never even apologized for the errors and refused to do anything to make it right. Her whole attitude was arrogant and condescending. She didn't say one kind remark whatsoever and wouldn't even listen to us, she was just snippy and disrespectful the entire time. When we tried to tell her about the issues with our meals, she only kept repeating the classic narcissist phrase, "I'm sorry you feel that way." Then she proceeded to tell us that she doesn't care if her customers are pleased or not and that's how they make their food, take it or leave it. When we asked to talk to Kathy, the owner, Emily said that Kathy doesn't talk to customers and that Emily is in charge of everything. Emily flaunted her superiority and belittled anything we said. She showed an exaggerated sense of self-importance, believing she is better or more important than anyone else, especially customers. Kathy's decision to place someone as incompetent as Emily in a role as the face of her business, displays the misguided values of her restaurant. Emily's behavior is atrocious and unconscionable as a restaurant manager. She took an already bad experience and made it exponentially worse. Her mismanagement of the food, staff, and entire experience is why Jake's continues to go down the tubes. Emily is a dangerous liability for a restaurant owner and they have lost our business. Heed the warnings from many customers and save yourself the lost appetite, bad experience, and wasted money. There are many other restaurants in Billings that actually serve delicious, skillfully prepared food, and who care about their customers and value their business!
Service, food, choices all were spectacular, The location was convenient, the interior was great ambiance for the occasion, they were very accommodating
Was in town for the weekend. and went to Jake's downtown. I had the elk medallions and my son had the baseball sirloin. Both meals had perfect size portions. Food was fantastic. The restaurant is a beautiful location. Would highly recommend.
Keagan delivered the best service I’ve had in probably a decade.
Atmosphere: 5
Food: 5
Service: 5
Excellent steaks
Atmosphere: 4
Food: 4
Service: 4
I eat here every time I get two Billings. Always has great food and a wonderful staff. I recommend it highly.
Connor, TJ, and Zane are an absolute dream team! Each of them brings their own unique energy and together they create an unforgettable dining experience. They all carry an effortless positivity that lifts everyone’s spirits, even with a packed restaurant! shoutout the BOH—food is beyond stellar!
Atmosphere: 5
Food: 5
Service: 5
Zane and TJ rock! Superior customer service and the food was awesome! In town for the night and was blown away by the passion these guys have! 100 stars! Thanks y’all!
Atmosphere: 5
Food: 5
Service: 5
OMG! So delicious. Had Bison medallions.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Our prime rib was very good. Clam chowder was too salty. If we had any other negative comment, it would be that the table for two was just a little too tight, both for comfy seating and for arranging plates and side dishes on the tabletop. Overall, a very nice experience for a birthday dinner. Thanks.
We had a lovely time in a room that had just a few diners that maintained a quiet ambience perfect for conversations. The service was perfect and the food prepared exquisitely. We'll definitely be coming back next time we're in Billings.
Excellent food and atmosphere. Great service. Salmon and steak salad were both delicious. Always look forward to going when in town
The atmosphere was impressive in an old Downtown building with great woodwork and a nostalgic feel. The pork chop was the most tender pork chop I've ever had. The meal was delicious and the value was incredible. 
Very nice atmosphere for any occasion or celebration. Steak and salmon were excellent! Drinks were very good! Wontons and crab dip appetizers were very good!
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