Not much to say but disappointed in food and definitely price
Atmosphere: 2
Food: 2
Service: 2
Renur Planichek
Me and my partner were kicked out of the lobby for simply trying to order our food because we looked too young and thought we were in high school do not eat here!
Atmosphere: 1
Food: 1
Service: 1
M. Netto
Always the best option in the middle of nowhere
Atmosphere: 5
Food: 5
Service: 5
Deanna Rose
Nice and sandwiches were ok to eat for a fast meal put salads on the menu.
Atmosphere: 5
Food: 5
Service: 5
Red Winged Sky Walker
I never thought I’d see the Taco Bell down the street improve before this McDonald’s, but that’s exactly what’s happened. This location consistently ranks as one of the worst for DoorDash pickups. Wait times are almost always between 10 and 30 minutes, sometimes longer, even during off-peak hours.
There’s occasionally one manager who seems to care more than the rest, but not consistently. On days when they’re not there, the staff shows no urgency at all. Orders pile up, Dashers are ignored, and the energy in the store feels indifferent to how it impacts others.
What’s especially frustrating is that McDonald’s has the ability to adjust the prep time in the system if orders are regularly late. The fact that they haven’t made that change is proof they know this is a problem, and just don’t care. That wasted time directly hurts Dashers: we aren’t paid for waiting, we risk being marked late to the customer, and it tanks our earnings.
Most of the time when I arrive here, I don’t even bother walking in right away. I just sit in my car for 10–15 minutes so I can unassign the order without damaging my metrics. I’ll glance inside just in case something’s ready...but I rarely get my hopes up.
This isn't just a one-store issue either. The McDonald's in the Heights is the same. Haven’t tried the West End location yet, but given the pattern, I wouldn’t be surprised if it’s just as bad. Whatever’s going on with management across these stores, it clearly isn’t working.
Side note for customers: This setup causes a lot of stress for Dashers, even if not all of us put it into words.
Monica Marie
Ordered a large root beer float and it was literally only half full!! Like.. What???? What a rip off !!!!!! Won't be back... Dairy Queen is better anyway
Atmosphere: 3
Food: 2
Service: 3
Kenneth Davis
Love It
Atmosphere: 5
Food: 5
Service: 5
Zac A
Thanks Jamie for assisting me after I had already ordered. My daughter kept saying you were so nice.
Ordered through the app, showed up, the lady had the order but then lost it? I pulled to the window and they couldn't find the order. No solution, just confusion for 5-10 minutes. I pulled away and am still waiting for a refund a month later.
Atmosphere: 1
Food: 1
Service: 1
Felix Steele
Waited 25 minutes for one burger and fries didn’t listen to my order at all it was all wrong when I said something they just shut the window
Atmosphere: 1
Food: 1
Service: 1
Misty Lee Rudy
Went through the drive thru. Got my order wrong. I checked my bag before pulling away from the window. Told the cashier I was missing another hamburger. They never charged me for it. Told me I have to go around again to order it. The line was long. Not worth it. Mistakes happen, I get that. I didn't have time to drive thru again. Bummer.
Atmosphere: 4
Food: 4
Service: 3
the Elijah Bird
I had the best egg Mcmuffin on my latest visit and a delicious hash brown that was the best I’ve ever had at this particular establishment. I wouldn’t get your hopes up seeing as the FOOD QUALITY VARIES. The breakfast burritos quality and size have decreased significantly over the last couple years and I don’t advise you to get them unless you want to go hungry.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Big Breakfast
andy e
Fries cold. 92degrees outside. 80 inside while I am sweating and eating cold fries. Rock on
Not much to say but disappointed in food and definitely price
Atmosphere: 2
Food: 2
Service: 2
Me and my partner were kicked out of the lobby for simply trying to order our food because we looked too young and thought we were in high school do not eat here!
Atmosphere: 1
Food: 1
Service: 1
Always the best option in the middle of nowhere
Atmosphere: 5
Food: 5
Service: 5
Nice and sandwiches were ok to eat for a fast meal put salads on the menu.
Atmosphere: 5
Food: 5
Service: 5
I never thought I’d see the Taco Bell down the street improve before this McDonald’s, but that’s exactly what’s happened. This location consistently ranks as one of the worst for DoorDash pickups. Wait times are almost always between 10 and 30 minutes, sometimes longer, even during off-peak hours.
There’s occasionally one manager who seems to care more than the rest, but not consistently. On days when they’re not there, the staff shows no urgency at all. Orders pile up, Dashers are ignored, and the energy in the store feels indifferent to how it impacts others.
What’s especially frustrating is that McDonald’s has the ability to adjust the prep time in the system if orders are regularly late. The fact that they haven’t made that change is proof they know this is a problem, and just don’t care. That wasted time directly hurts Dashers: we aren’t paid for waiting, we risk being marked late to the customer, and it tanks our earnings.
Most of the time when I arrive here, I don’t even bother walking in right away. I just sit in my car for 10–15 minutes so I can unassign the order without damaging my metrics. I’ll glance inside just in case something’s ready...but I rarely get my hopes up.
This isn't just a one-store issue either. The McDonald's in the Heights is the same. Haven’t tried the West End location yet, but given the pattern, I wouldn’t be surprised if it’s just as bad. Whatever’s going on with management across these stores, it clearly isn’t working.
Side note for customers: This setup causes a lot of stress for Dashers, even if not all of us put it into words.
Ordered a large root beer float and it was literally only half full!! Like.. What???? What a rip off !!!!!! Won't be back... Dairy Queen is better anyway
Atmosphere: 3
Food: 2
Service: 3
Love It
Atmosphere: 5
Food: 5
Service: 5
Thanks Jamie for assisting me after I had already ordered. My daughter kept saying you were so nice.
Atmosphere: 5
Food: 5
Service: 5
Amazing customer service here and great food
Atmosphere: 5
Food: 5
Service: 5
Excellent
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Ordered through the app, showed up, the lady had the order but then lost it? I pulled to the window and they couldn't find the order. No solution, just confusion for 5-10 minutes. I pulled away and am still waiting for a refund a month later.
Atmosphere: 1
Food: 1
Service: 1
Waited 25 minutes for one burger and fries didn’t listen to my order at all it was all wrong when I said something they just shut the window
Atmosphere: 1
Food: 1
Service: 1
Went through the drive thru. Got my order wrong. I checked my bag before pulling away from the window. Told the cashier I was missing another hamburger. They never charged me for it. Told me I have to go around again to order it. The line was long. Not worth it. Mistakes happen, I get that. I didn't have time to drive thru again. Bummer.
Atmosphere: 4
Food: 4
Service: 3
I had the best egg Mcmuffin on my latest visit and a delicious hash brown that was the best I’ve ever had at this particular establishment. I wouldn’t get your hopes up seeing as the FOOD QUALITY VARIES. The breakfast burritos quality and size have decreased significantly over the last couple years and I don’t advise you to get them unless you want to go hungry.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Big Breakfast
Fries cold. 92degrees outside. 80 inside while I am sweating and eating cold fries. Rock on
Atmosphere: 1
Food: 1
Service: 4
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