Monica was very rude and condescending. We will NOT be coming back here. Awful customer service. Restaurant was filthy.
Atmosphere: 1
Food: 2
Service: 1
Anthony Mendoza
Went to the subway that’s in Walmart in the Hights and had the worst experience tonight getting food the man that was making my sandwich didn’t offer to remake it or anything after he screwed it up and was just
Atmosphere: 1
Food: 1
Service: 1
Kirsten Buckland
I come here everyday for lunch because I work in the pharmacy. Since, Shawn started the place is just so much better. She has awesome customer service and is so kind to everyone. I love coming here even more now because of her. She really pays attention to the customers and goes the extra mile.
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Hodges
Yummy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Cut Combo
Nicholas Frandsen
I tried to order a dozen cookies and the masked guy who can't figure out how to shave, informed me it was to inconvenient for them and I should call a head. Lazy and poor
Atmosphere: 1
Food: 2
Service: 1
Lacee Little Light
Thank you Subway! This comment is based solely on the management of this location.Yesterday I had received a call regarding this specific location that concerned me. I reached out to management to ask for the situation to be resolved. I was having difficulty keeping my tone neutral while expressing my feelings. She was able to effectively and efficiently understand my concerns and resolve the problem. She is a great example of what customers service looks like.Side note I would like to apologize to the man working when I called to gather more information. I was misinformed on the name of the employee that this incident occurred with. Thank you management for taking the time to look at the cameras for the correct information.
Atmosphere: 1
Service: 5
Sonny Crystals
I have to say that this Subway had the best customer service! Not only was the food prepared and made to deliciousness but they also took the time to explain to us the changes that subway had made with some of there sandwiches. It was very clean and the customer service was impeccable I would recommend this to anyone looking for a great subway sandwich!
Abby Remmick
The lady who took my order was very rude, I tried asking what kind of pretzels there were cus like I’ve never ordered pretzels there, she went to someone else then proceeded to say to her coworker in a very rude tone “I don’t know what she wants. she didn’t tell me” I tried lol. And the cheese I got was old crusty cheese, it’s like they didn’t even want to refill the empty cheese.
Mr Bill
I tried to use a coupon that expires today, November 5th. I was told it is already expired. Stupid! If it expires at midnight on the 4th put the 4th as the expiration date
natasha rigsby
Monica (the older lady) has awful customer service. i asked for a meatball melt (which i thought the melts have specific recipes and bread to use) anyways she immediately caught an attitude and stated “thats going to be so messy” i actually order it online often and its never “messy” but okay whatever. she asks me what bread and so i said whatever the melt comes on and she snapped back quick with an attitude and said “you can get a melt on any bread” okay.. sorry im just trying to order it the way the menu is not being difficult, plus i thought her as a worker, shes supposed to know the menu and what goes on each sandwich but she acted as if i was a huge inconvenience asking for this sandwich and like it practically didn’t actually exist and i was going off script just to bother her. but throughout the entire time of her making this sandwich she keeps saying how “nasty and messy” its going to be ??? literally probably said it atleast 13 times during our entire interaction. and not to mention she burned the sandwich while continuing to go on and on about how “gross and messy” this sandwich is gonna be! and she just kept mumbling under her breath about it i thought she was done speaking to me because she wasn't coming back to the sandwich part of the counter (even after washing her hands) so i politely said “i also have another sandwich i wanna order” and she snapped at me AGAIN and said “I KNOW IM CLEANING MY HANDS” so at this point im just over the whole interaction because if you hate your job so much why are you working there!?! this is not the first time ive come to this subway and she acts as if customers are just such a huge inconvenience to her. definitely think she needs to rethink how she speaks to people and just do the job you signed up for without complaining.
Literally left there 15 minutes ago and the woman supposed to be taking orders was acting like a dog in heat with the dude in front of me. She had the gall to ask us to wait while (after already waiting for her to quit flirting with him for about 5 minutes) she walked away from us to go stand by the cash register to flurry more while other worker stood there twiddling her thumbs. No such thing as courtesy of manners.
tigger0616
Bad experience at subway walked in and used the dirty restroom to start with. So I ordered two foot long subs. A pizza sub and steak and cheese. My luck I got Gen Z helping me. I told her three times I did not want it toasted before she put the meat on the bread. I told one more time heat the meat with cheese that’s when decide she need to roll her at me. Her co worker with her great nose rings came unglued when I do her I wanted the meat and cheese on the pizza sub heated up and that when stepped in because the other could not figure out how to run a microwave. The nose ringed Gen Z started putting vegetables on the steak sub. I told I wanted everything without green peppers you need to remove the peppers and guess what we are back to eye rolling. I sorry but if you are going to hire people ask them in the interview if they have any public relations experience have your employees never the nose ring home or get a job at a convention store
Matthew Storey
I eat at this subways every so often after grocery shopping. The older lady that works there has to worst customer service ever! I dread dealing with her.
Diane G
Veggies are always fresh bread is never hard and cookies are delicious ?
Monica was very rude and condescending. We will NOT be coming back here. Awful customer service. Restaurant was filthy.
Atmosphere: 1
Food: 2
Service: 1
Went to the subway that’s in Walmart in the Hights and had the worst experience tonight getting food the man that was making my sandwich didn’t offer to remake it or anything after he screwed it up and was just
Atmosphere: 1
Food: 1
Service: 1
I come here everyday for lunch because I work in the pharmacy. Since, Shawn started the place is just so much better. She has awesome customer service and is so kind to everyone. I love coming here even more now because of her. She really pays attention to the customers and goes the extra mile.
Atmosphere: 5
Food: 5
Service: 5
Yummy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Cut Combo
I tried to order a dozen cookies and the masked guy who can't figure out how to shave, informed me it was to inconvenient for them and I should call a head. Lazy and poor
Atmosphere: 1
Food: 2
Service: 1
Thank you Subway! This comment is based solely on the management of this location.Yesterday I had received a call regarding this specific location that concerned me. I reached out to management to ask for the situation to be resolved. I was having difficulty keeping my tone neutral while expressing my feelings. She was able to effectively and efficiently understand my concerns and resolve the problem. She is a great example of what customers service looks like.Side note I would like to apologize to the man working when I called to gather more information. I was misinformed on the name of the employee that this incident occurred with. Thank you management for taking the time to look at the cameras for the correct information.
Atmosphere: 1
Service: 5
I have to say that this Subway had the best customer service! Not only was the food prepared and made to deliciousness but they also took the time to explain to us the changes that subway had made with some of there sandwiches. It was very clean and the customer service was impeccable I would recommend this to anyone looking for a great subway sandwich!
The lady who took my order was very rude, I tried asking what kind of pretzels there were cus like I’ve never ordered pretzels there, she went to someone else then proceeded to say to her coworker in a very rude tone “I don’t know what she wants. she didn’t tell me” I tried lol. And the cheese I got was old crusty cheese, it’s like they didn’t even want to refill the empty cheese.
I tried to use a coupon that expires today, November 5th. I was told it is already expired. Stupid! If it expires at midnight on the 4th put the 4th as the expiration date
Monica (the older lady) has awful customer service. i asked for a meatball melt (which i thought the melts have specific recipes and bread to use) anyways she immediately caught an attitude and stated “thats going to be so messy” i actually order it online often and its never “messy” but okay whatever. she asks me what bread and so i said whatever the melt comes on and she snapped back quick with an attitude and said “you can get a melt on any bread” okay.. sorry im just trying to order it the way the menu is not being difficult, plus i thought her as a worker, shes supposed to know the menu and what goes on each sandwich but she acted as if i was a huge inconvenience asking for this sandwich and like it practically didn’t actually exist and i was going off script just to bother her. but throughout the entire time of her making this sandwich she keeps saying how “nasty and messy” its going to be ??? literally probably said it atleast 13 times during our entire interaction. and not to mention she burned the sandwich while continuing to go on and on about how “gross and messy” this sandwich is gonna be! and she just kept mumbling under her breath about it i thought she was done speaking to me because she wasn't coming back to the sandwich part of the counter (even after washing her hands) so i politely said “i also have another sandwich i wanna order” and she snapped at me AGAIN and said “I KNOW IM CLEANING MY HANDS” so at this point im just over the whole interaction because if you hate your job so much why are you working there!?! this is not the first time ive come to this subway and she acts as if customers are just such a huge inconvenience to her. definitely think she needs to rethink how she speaks to people and just do the job you signed up for without complaining.
Restaurantji Recommends
Literally left there 15 minutes ago and the woman supposed to be taking orders was acting like a dog in heat with the dude in front of me. She had the gall to ask us to wait while (after already waiting for her to quit flirting with him for about 5 minutes) she walked away from us to go stand by the cash register to flurry more while other worker stood there twiddling her thumbs. No such thing as courtesy of manners.
Bad experience at subway walked in and used the dirty restroom to start with. So I ordered two foot long subs. A pizza sub and steak and cheese. My luck I got Gen Z helping me. I told her three times I did not want it toasted before she put the meat on the bread. I told one more time heat the meat with cheese that’s when decide she need to roll her at me. Her co worker with her great nose rings came unglued when I do her I wanted the meat and cheese on the pizza sub heated up and that when stepped in because the other could not figure out how to run a microwave. The nose ringed Gen Z started putting vegetables on the steak sub. I told I wanted everything without green peppers you need to remove the peppers and guess what we are back to eye rolling. I sorry but if you are going to hire people ask them in the interview if they have any public relations experience have your employees never the nose ring home or get a job at a convention store
I eat at this subways every so often after grocery shopping. The older lady that works there has to worst customer service ever! I dread dealing with her.
Veggies are always fresh bread is never hard and cookies are delicious ?
Great place to eat