UMI Japanese Steakhouse & Sushi Bar

Always an issue when I order online. Missing items or even my order getting canceled by store after waiting 30 minutes on more than one occasion. It’s very frustrating. What’s the point of having all these delivery services if none of them ever go through? There should be no reason for my order to get canceled every time when you are clearly open and have your restaurant on multiple apps. If you are unable to take orders, make your restaurant unavailable on said apps rather than waiting 30 minutes after someone orders to cancel and then having to wait three business days for a refund. Ridiculous.

I ordered a bunch of sushi not knowing that a couple days ago that they were looking for a new chef made were closing down for a month. I got very sick and now they are not answering their phone. A refund would have been nice because I don't like posting negative reviews it this seems like my only option here.

Atmosphere: 3

Food: 1

Service: 2

We had a standing reservation for my daughter’s birthday and Father’s Day and walked to the door and they were all of a sudden closed. They never let me know. So embarrassing and awful of them. They aren’t answering their phone. This is ridiculous and I am not happy!

Another Restaurant falls victim to shrinkflation. The service was quite satisfactory. Half the food we tried to order, the waitress said they were out of. Literally half. My nigiri sushi came with paper thin slices of fish on them. The only food item that came appropriately portioned for price was the fried rice. The Dining Room has half empty of tables and chairs. One table was set up for rolling silverware. UMI used to have great food and a fancy atmosphere at a somewhat higher price point. Now all they have is the higher price point.

Atmosphere: 3

Food: 1

Service: 4

The wait staff was awesome. The food was great. The hostess seemed like it was a chore for her to do her job and was very rude.

Atmosphere: 5

Food: 5

Service: 3

This was the MOST boring, non entertaining hibachi I have ever had. It was my sons 13th birthday and we go to hibachi every year. There was no spinning of eggs, no tossing broccoli into your mouth, no spatula flipping, no onion volcano, no saki squirting, no fake saki squirting(water), menu items out of stock. Grills weren't working, chairs were tore up, the front sign even missing a letter with wires hanging out.... you get the drift. Food was mediocre we had lobster and shrimp which tasted good but the odd thing is they brought out portions for each that ordered and the chef took portions of everything he cooked and put it in a to go box for himself? Huh? That seemed odd that's our freaking food! My lobster! My shrimp! I've made my son more exciting bowls of cereal before school. Would not recommend and I will not take my family back.

Atmosphere: 1

Food: 2

Service: 1

Went downhill

Atmosphere: 2

Food: 3

Service: 2

Recommended dishes: Shrimp Scallop Hibachi, California Roll

Was not a fan. The hostess looked like she was ready to go home 3 hours ago and wasn’t friendly. My ichiban roll was bland and they were out of Japanese beers. My server was great however! Wouldn’t recommend to a friend

Atmosphere: 3

Food: 2

Service: 3

The food is usually great...unfortunately the service has taken a serious turn for the worse. Made reservations for Mother's Day dinner, and when we arrived, we were told our table wasn't ready yet. They offered to have us sit at the bar while we waited, so we did...for just over 15 minutes. No one talked to us, looked at us, or asked if we would like to order a drink. Please keep in mind, it was not busy at all. There were at least 10 open tables for dining. When we asked if a bartender was working, we were told she was in the back. She came back about 2 minutes later and proceeded to complain to her coworker about how much the job sucked, but never even acknowledged we were there. Consequently, we left and found great service and food elsewhere.

Atmosphere: 1

Service: 1

Wonderful especially their food

Atmosphere: 4

Food: 4

Service: 4

This restaurant was very open and stylish. Staff was attentive. Food was good.

Atmosphere: 5

Food: 5

Service: 5

Terrible service the past 3 or 4 times I've been there gave it a try but we are done after the last visit of once again waiting way to long for a pick up order BOoo! Never again!

Great experience, great food.

Atmosphere: 5

Food: 5

Service: 5

Our first time here and last. The place was absolutely filthy, and the staff was rude, and service was terrible. The hibachi cook was pushy and rude when it came to the sake shots.

Atmosphere: 1

Food: 1

Service: 1

I hate to say this, but this place by far is one of the best restaurants in town.

Atmosphere: 5

Food: 5

Service: 5