Dairy Queen Grill & Chill

We decided to go dine in at this time as Dairy Queen is our favorite place to get a cheese burger meal and normally our customer service is outstanding and so is the food and the employees level of friendliness. However this time it was far from that it was so horrible I am sorry to say we won't be going back ever.
The manager in charge at this time was very pushy and not friendly at all. We don't know her name as she wasn't wearing a name tag and none of the employees were wearing a name tag. The manager was very bossy with her staff and she was impatient with me and I am hard of hearing and the music was so loud in there it was hard for me to hear as there was also other customers dinning in as well. With hearing aids it takes them a bit to adjust when you change your type of environments. So when i get out of the car it adjust to the noise level of the inside of the establishment I am in. The manager acted as tho I was keeping her from doing her job duties and as tho because we were inside and not in the drive thru line we weren't as important. My husband and I also have health issues and we just wanted to have a nice cheeseburger meal and then go home and rest and my husband had a procedure the next day and we didn't want to cook and then clean up.
None of the employees wear gloves when they handle food not even the manager. Half of them stand around and act like they have no time for their customers and when you try to get their attention they either ignore you or they have a snotty attitude. The tables were all dirty and they were not that busy there was 2 other tables with people eating drive thru had customers yes; however if they have time to stand around you would think that they would quickly clean the tables inside so their customers can sit at a clean table to eat. One of the girls working there she had 3 stickers on her cheek and she had an attitude when I asked for bbq sauce to go with my order and she didn't tell me I was going to be charged and she just was standing at the register and then she told me "that's 75 cents." That was all the girl said to me she didn't tell me they charge for it or that she was ringing it up. I was asking for 1 bbq sauce for my fries and they had just called out my order number and the tray with our food was still on the counter when I asked her for the sauce. I told her, "oh that's okay I will just use some ketchup." I went to get the ketchup and I got the cups they have for it and I got maybe 2 squirts and that was it. Since the girl behind the counter was so unfriendly to me the first time I wasn't about to ask her about the ketchup. Fries without any type of sauce is just unappetizing so I didn't hardly eat any of the fries I paid for in the meal. My cheese burger had way to much sauce and all I could taste was the ketchup and mustard it was overkill it dripped onto the tray and it's never been that much. It was so bad all I could taste was the sauce. The bun on the outer edge was hard as a rock. Again most of the burger I paid for in a meal I didn't get to eat. My fries I got the large combo and they were in the large box and they were smashed in weren't cooked all the way and cold and very salty. I ordered a large strawberry milkshake in addition to my meal and the cup had milkshake and whip cream all on the outside of it my hands and cup were sticky. My husbands cheese burger was the same overkill of sauce he could only taste the sauce and he too had a hard part that was rock solid of his bun for his burger. His onion rings he asked for a large meal and they gave him the large square box thing but it only had 6 huge onion rings.

We have decided to not ever go back to another dairy queen and especially not this one. This is the first time things went so badly and we were treated so rudely. My husband and I both have worked fast food customer service and we know it gets busy and stressful; however having worked in the i

Atmosphere: 1

Food: 1

Service: 1

I told the red head at the counter on the delivery I was picking up. Stood by the counter for 15 minutes, asked the manager about it and he pulled out of the fridge.

Atmosphere: 4

Service: 1

Love this location.

Atmosphere: 5

Food: 5

Service: 5

The service is so slow here but the cheese burgers are fantastic

Atmosphere: 3

Food: 4

Service: 1

Recommended dishes: Cheeseburger Combo, Misty Freeze, Side of Fries

Isiah rocks hands down.
Thank you Isiah

The food was amazing and the ice cream was delicious 😋

Atmosphere: 5

Food: 5

Service: 5

I always enjoy my time. The soft serve always comes out great.

Atmosphere: 5

Food: 5

Service: 5

Best fast food in town

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sauced & Tossed Honey BBQ, French Silk Pie Blizzard Treat, Ice Cream Sandwich, Chicken Strips

Went there for lunch today and had a really nice guy at counter wait on us. Still don't know why thr employees don't know how to scan or won't scan the bar code on app and say they don't know nothing about it or how to use it. This is why everyone goes to 1 of the other dq stores cause your people are not very friendly except a couple of them. Counter by soda fountain was dirty and not clean bathroom was dirty. Not sure if they just didn't get to it yet or what happened. Soda didn't taste like dr pepper at all.

Atmosphere: 2

Food: 4

Service: 2

They were super busy tonight, and the crew was knocking it out. Great job!

Atmosphere: 5

Food: 5

Service: 5

Absolutely terrible everything is soggy and the blizzards are not even thick I used to prefer this one over the one on central but now I might have to go all the way up to fox farm to get better service and food and treats

Atmosphere: 2

Food: 2

Service: 2

Out of items, long wait and service was polite but could have been better especially with not having the entire menu.

Atmosphere: 2

Food: 5

Service: 3

So slow every drive through experience is a 15-30 minute adventure

Atmosphere: 5

Food: 5

Service: 2

We were driving through town while on a ride trip. The chicken strips baskets were all fresh and hot . Good service time , serving size,and quality. If you are looking for the dq steak fingers ,I haven’t found any up north of Texas but the chicken was a good substitute for our craving.

Food: 5

Service: 5

Recommended dishes: Chicken Strips

Out of items, long wait and service was polite but could have been better especially with not having the entire menu.

Atmosphere: 2

Food: 5

Service: 3