Took an entire group to Libby for work. Multiple rooms over multiple weeks. Hotel super old and not too clean but my group is used to being in less than three star places due to our work environment. The front desk was pretty nice with our group and accommodations—our group being government firefighters was there to protect the towns and forest and were treated with kindness by desk staff. Rooms old and not super clean and Wi-Fi signals spotty. The restaurant was closed the entire month. We did request the government rate which is standard in our line of work. The GM of hotel who also oversees the Comfort Inn got into several verbal conflicts with our group over room charges, double charges for rooms and was upset due to our request to be honored the government rates. Several of us tried to work out the conflicts with professionalism only to receive rude and inconsiderate treatment from him. This GM even hung up on our supervisor 3 times as he tried to resolve a double charge from the hotel. We ended up paying the double charges and regular room rates to accommodate his inappropriate demeanor and anger. We then left the hotel for other lodging. I don’t recall ever staying anywhere that the management staff was hostile with guests in the manner this GM behaved. This person is the face of the two hotels and is by far one of the nastiest hospitality workers I have ever come across. I would suggest not to stay here even if it means you have to go out of your way for lodging. Not a lot of options in Libby but avoid this one.
Cannon Miller
If you’re thinking of staying here, do yourself a favor and don’t. The general manager is by far the rudest, most unprofessional person I’ve ever encountered in hospitality. Instead of solving problems, they create them. Every interaction feels like you’re bothering them, and basic requests are met with attitude or outright hostility.
He has zero people skills, no sense of customer service, and acts like guests are an inconvenience instead of the reason the business exists.
It’s shocking that someone like this is allowed to run the place, because they are the exact opposite of what you’d expect from a manager in the hospitality industry. If you value being treated with respect, look anywhere else Oh by the way The country Inn is ran by the same manager.
The staff was nice and accommodating
Tina Hayes
Restaurant is the worst! You can find better food at a gas station.
tracy crater
We have been going to Venture Inn for years and was always satisfied until we stayed there this year. Friends said it was under new ownership, and what a disappointment! The room was not only dirty with an inch thick dust under the bed, it was unsafe. Couldn’t figure out why the smoke alarm wasn’t lit up until we took it apart to find the battery was in backwards. The requested maid service was at best minimal, and for over $200 a night I expected the bed made! No tv guide was available, the tv reception was like snow. No longer is there free bottle water or fresh homemade cookies that we came to love and appreciate! I no longer recommend Venture Inn to my friends
Jack Wiley
This hotel is gross. It smells like cigarettes inside the rooms and out, there's old hair in the rooms and everything is really dated. I'd rather camp.
Arv P
Horrible motel stale smell and worn out
Nikki Doney
Everything was amazing
Donna Ray
Friendly and helpful staff. Good food in their restaurant. While the rooms may be out dated, everything was clean and well maintained.
Joey S
Asked for a second bed and was told it would be an extra $100?!
Just visiting my friend whose there and I really am impressed with how good it looks
Rebecca Thompson
We asked for a queen with an extra bed to sleep on for my daughter got everything moved in to discover the electric chair didn't work 😒 went to the front desk lady was sweet but had no clue what she was doing. She said there was no other room and we would be compensated in the morning went back up daughter slept on the floor 😒 hair and soap in the shower dirty towel on the door. Next morning we got no trust passing papers and not compensated
LILY MOSES
Josh was amazing 👏
Katie Eddy
Where to start, hmmmmmmm. Water for bathing-showering was Luke warm, the room was a bad 👎 tiny tiny TV, no channels really so I got excited when I saw the Netflix button on the remote...no go they won't allow you to use it even if you sign into your own account?????? Yes there was a pool in which, for 10 dollars a month the whole town of Libby can use!!! Ewwww no thank you, onto the hot tub, apparently the whole town uses this too because it was full of locals chopping it up....they didn't want us to get in, so we didn't. More locals outside of our room at night seemingly having a party in front of our room. The guy at the desk, who was unusually uptight accused our dogs of scratching at the doors 🚪 wait what.....they are Kennel trained??? Anyhow he said we would have to pay for damages, I promise there where no damages....we took pictures of the room before we left since he insisted he would charge our credit card for said damages. Lots of cigarette butts at the entrances, in ashtrays ewww again. You would think at 200 a night plus pet fees we could have at least got a hot shower??? 🤷♀️ 🤷♀️ 🤷♀️ this place is a mystery?? The rooms where very clean and the restaurant had excellent service and the food was paltable. Sorry venture inn will take my chances at the campground across the street next time and that place well it's a whole nother google review....
Tierra dewine (t_rex)
So there was ants all over the room I got pics of that and then when we went to go swimming the mangger came in and put my husband's name on a list then kicked us out and got in my face I felt like he was going hit me and he was shaking he scared me so bad and my kids while he had his kid in his arm he was like coming at me and I was close falling into the hottube because I had to keep backing up I thought he was going hit me so now I'm going to make a report I felt scared that was not ok he scared my kids
Very modest.
Took an entire group to Libby for work. Multiple rooms over multiple weeks. Hotel super old and not too clean but my group is used to being in less than three star places due to our work environment. The front desk was pretty nice with our group and accommodations—our group being government firefighters was there to protect the towns and forest and were treated with kindness by desk staff.
Rooms old and not super clean and Wi-Fi signals spotty. The restaurant was closed the entire month.
We did request the government rate which is standard in our line of work. The GM of hotel who also oversees the Comfort Inn got into several verbal conflicts with our group over room charges, double charges for rooms and was upset due to our request to be honored the government rates. Several of us tried to work out the conflicts with professionalism only to receive rude and inconsiderate treatment from him. This GM even hung up on our supervisor 3 times as he tried to resolve a double charge from the hotel. We ended up paying the double charges and regular room rates to accommodate his inappropriate demeanor and anger. We then left the hotel for other lodging. I don’t recall ever staying anywhere that the management staff was hostile with guests in the manner this GM behaved. This person is the face of the two hotels and is by far one of the nastiest hospitality workers I have ever come across. I would suggest not to stay here even if it means you have to go out of your way for lodging. Not a lot of options in Libby but avoid this one.
If you’re thinking of staying here, do yourself a favor and don’t. The general manager is by far the rudest, most unprofessional person I’ve ever encountered in hospitality. Instead of solving problems, they create them. Every interaction feels like you’re bothering them, and basic requests are met with attitude or outright hostility.
He has zero people skills, no sense of customer service, and acts like guests are an inconvenience instead of the reason the business exists.
It’s shocking that someone like this is allowed to run the place, because they are the exact opposite of what you’d expect from a manager in the hospitality industry. If you value being treated with respect, look anywhere else
Oh by the way The country Inn is ran by the same manager.
The staff was nice and accommodating
Restaurant is the worst! You can find better food at a gas station.
We have been going to Venture Inn for years and was always satisfied until we stayed there this year. Friends said it was under new ownership, and what a disappointment! The room was not only dirty with an inch thick dust under the bed, it was unsafe. Couldn’t figure out why the smoke alarm wasn’t lit up until we took it apart to find the battery was in backwards.
The requested maid service was at best minimal, and for over $200 a night I expected the bed made! No tv guide was available, the tv reception was like snow. No longer is there free bottle water or fresh homemade cookies that we came to love and appreciate! I no longer recommend Venture Inn to my friends
This hotel is gross. It smells like cigarettes inside the rooms and out, there's old hair in the rooms and everything is really dated. I'd rather camp.
Horrible motel stale smell and worn out
Everything was amazing
Friendly and helpful staff. Good food in their restaurant. While the rooms may be out dated, everything was clean and well maintained.
Asked for a second bed and was told it would be an extra $100?!
Restaurantji Recommends
Just visiting my friend whose there and I really am impressed with how good it looks
We asked for a queen with an extra bed to sleep on for my daughter got everything moved in to discover the electric chair didn't work 😒 went to the front desk lady was sweet but had no clue what she was doing. She said there was no other room and we would be compensated in the morning went back up daughter slept on the floor 😒 hair and soap in the shower dirty towel on the door. Next morning we got no trust passing papers and not compensated
Josh was amazing 👏
Where to start, hmmmmmmm. Water for bathing-showering was Luke warm, the room was a bad 👎 tiny tiny TV, no channels really so I got excited when I saw the Netflix button on the remote...no go they won't allow you to use it even if you sign into your own account?????? Yes there was a pool in which, for 10 dollars a month the whole town of Libby can use!!! Ewwww no thank you, onto the hot tub, apparently the whole town uses this too because it was full of locals chopping it up....they didn't want us to get in, so we didn't. More locals outside of our room at night seemingly having a party in front of our room. The guy at the desk, who was unusually uptight accused our dogs of scratching at the doors 🚪 wait what.....they are Kennel trained??? Anyhow he said we would have to pay for damages, I promise there where no damages....we took pictures of the room before we left since he insisted he would charge our credit card for said damages. Lots of cigarette butts at the entrances, in ashtrays ewww again. You would think at 200 a night plus pet fees we could have at least got a hot shower??? 🤷♀️ 🤷♀️ 🤷♀️ this place is a mystery?? The rooms where very clean and the restaurant had excellent service and the food was paltable. Sorry venture inn will take my chances at the campground across the street next time and that place well it's a whole nother google review....
So there was ants all over the room I got pics of that and then when we went to go swimming the mangger came in and put my husband's name on a list then kicked us out and got in my face I felt like he was going hit me and he was shaking he scared me so bad and my kids while he had his kid in his arm he was like coming at me and I was close falling into the hottube because I had to keep backing up I thought he was going hit me so now I'm going to make a report I felt scared that was not ok he scared my kids
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